We helped a member to get their money back after they were forced to pay a hefty call-out charge to fix the problem…
Brief cases: costly repair bill for faulty garage door
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in Money
Update: what does the government’s Brexit plan really mean for consumers?
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Theresa May’s government published their Brexit White Paper last week – but what does it really mean? Our resident Brexit expert Jane Wallace sets our latest findings…
Brief cases: full refund for heater that didn’t match claims
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We helped a member get her money back when the heater she bought didn’t work as advertised. Have you ever had a company fail to resolve an issue?
Brief cases: money back on a disappointing ‘dream’ holiday
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Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.
in Technology
Virgin drops 10 UKTV channels: are you affected?
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10 UKTV channels, including Gold, were dropped by Virgin Media over the weekend after a dispute between the two companies – how do you feel about the changes?
in Discussions
Have you experienced any of these wedding woes?
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Ever been at a wedding where the photographer didn’t show? Perhaps the reception venue went into liquidation? Or the band failed to learn the first dance?
The government’s complaints overhaul must make enforcement a priority
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A review of protections in consumer markets has been announced, looking at new technologies, enforcement and consumer protection. We want stronger and more effective enforcement, do you agree?
in Motoring
Brief cases: member refunded for problematic car battery
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It’s frustrating when you’re trying to resolve a problem that concerns more than one company. We help a member get his money back after his car battery stopped working and both the retailer and the car dealership refused to help.
in Shopping
Has an online retailer got your refund rights wrong?
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When it comes to returning a faulty or unwanted item you purchased online, you actually have strengthened shopping rights. But how clearly do retailers explain these rights to you? (more on online shopping rights…)
in Shopping, Technology
Have you been caught out by Currys PC World’s Knowhow set-up service?
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Plenty of us have been caught out by a sales tactic at some point. Most recently, a number of you have told us how you’ve fallen for one used by Currys PC World… (more on currys set-up service…)
Brief cases: faulty washing machine claim settled in full
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All too often retailers refuse to help when products develop a fault – like this case of a faulty Bosch washing machine from John Lewis. So, what do you do when you feel like you’re being fobbed off?
Have you fallen victim to ‘stop skipping’?
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Imagine standing on the platform waiting for your 8am train and watching it whizz past without stopping to let you on. This is called stop skipping and it’s disrupting many train journeys. Have you experienced it?
Brief cases: Aga repaired for free after contract dispute
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It’s annoying when a product has reoccurring faults, but what do you do when the manufacturer wants to charge you to come out and look at it when it was only recently serviced?
in Technology
Brief cases: faulty router problems
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Losing your wi-fi signal at random times can be both frustrating and inconvenient. Where do you stand when your broadband provider fails to solve issues with your router?