After a Vodafone mistake, a member had to battle to get their phone and broadband reinstated. We explain how Which? Computing was able to step in and help.
in Technology
Ever had your phone line cut by mistake?
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How can we protect consumers after Brexit?
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The Government must protect rights and access to good quality and affordable products after Brexit. Our guest, Kelly Tolhurst MP, the Consumer Minister, sets out how this can happen.
in Motoring
Parking fines: your questions answered
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Have you ever had a Parking Charge Notice (PCN) that you felt was unfair? Do you know how to challenge or appeal it? We’ve rounded up and answered your questions.
in Technology
Have you been caught out by Currys PC World's Knowhow set-up service?
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Plenty of us have been caught out by a sales tactic at some point. Most recently, a number of you have told us how you’ve fallen for one used by Currys PC World… (more on currys set-up service…)
in Shopping
Do you know your consumer rights?
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Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?
Brief cases: costly repair bill for faulty garage door
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We helped a member to get their money back after they were forced to pay a hefty call-out charge to fix the problem…
in Money
Update: what does the government’s Brexit plan really mean for consumers?
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Theresa May’s government published their Brexit White Paper last week – but what does it really mean? Our resident Brexit expert Jane Wallace sets our latest findings…
Brief cases: full refund for heater that didn’t match claims
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We helped a member get her money back when the heater she bought didn’t work as advertised. Have you ever had a company fail to resolve an issue?
Brief cases: money back on a disappointing ‘dream’ holiday
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Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.
in Technology
Virgin drops 10 UKTV channels: are you affected?
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10 UKTV channels, including Gold, were dropped by Virgin Media over the weekend after a dispute between the two companies – how do you feel about the changes?
in Community
Have you experienced any of these wedding woes?
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Ever been at a wedding where the photographer didn’t show? Perhaps the reception venue went into liquidation? Or the band failed to learn the first dance?
The government’s complaints overhaul must make enforcement a priority
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A review of protections in consumer markets has been announced, looking at new technologies, enforcement and consumer protection. We want stronger and more effective enforcement, do you agree?
in Motoring
Brief cases: member refunded for problematic car battery
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It’s frustrating when you’re trying to resolve a problem that concerns more than one company. We help a member get his money back after his car battery stopped working and both the retailer and the car dealership refused to help.
in Shopping
Has an online retailer got your refund rights wrong?
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When it comes to returning a faulty or unwanted item you purchased online, you actually have strengthened shopping rights. But how clearly do retailers explain these rights to you? (more on online shopping rights…)