If the product you’ve purchased isn’t free from defects, safe, and durable, then it’s not of satisfactory quality. Here’s how we helped a member get legal remedy.
(more…)in Shopping
Legal advice: John Lewis refuses a free repair
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Consumer-rights
Posts tagged with "consumer-rights"
Which? Legal Hour: buying goods online
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What questions do you have about your rights when buying goods online? The Which? Legal team may be able to answer them for you.
(more…)Publishing our bank transfer scam dossier
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Today Which? is submitting our report to the Lending Standards Board, sharing the experiences of consumers who have lost out to authorised push payment (APP) scams.
(more…)Do you have a recalled Whirlpool washing machine? Here’s what to do
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More than half a million washing machines are affected by the latest Whirlpool recall. Check if yours is one of them, and find out what to do next.
Coronavirus pandemic: tell us your consumer concerns
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We’ve been publishing key information around COVID-19. But in this unprecedented situation, you can help: what consumer issues matter most to you?
Flybe collapse: your questions answered
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Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
in Technology
Have you been caught out by Currys PC World’s Knowhow set-up service?
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Plenty of us have been caught out by a sales tactic at some point. Most recently, a number of you have told us how you’ve fallen for one used by Currys PC World… (more on currys set-up service…)
Thomas Cook collapse: your questions answered
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Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
Are holiday deposits and cancellation fees fair?
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The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
in Technology
Ever had your phone line cut by mistake?
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After a Vodafone mistake, a member had to battle to get their phone and broadband reinstated. We explain how Which? Computing was able to step in and help.
How can we protect consumers after Brexit?
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The Government must protect rights and access to good quality and affordable products after Brexit. Our guest, Kelly Tolhurst MP, the Consumer Minister, sets out how this can happen.
in Motoring
Parking fines: your questions answered
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Have you ever had a Parking Charge Notice (PCN) that you felt was unfair? Do you know how to challenge or appeal it? We’ve rounded up and answered your questions.
Consumer Enforcement System: my letter to Greg Clark
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Following the publication of Lord Tyrie’s recommendations regarding the future role of the Competition and Markets Authority, which he chairs, I wrote to Secretary of State Greg Clark, to express Which?’s full support for the proposals.
in Shopping
Do you know your consumer rights?
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Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?