If a refund isn’t paid in full then the Consumer Rights Act 2015 can help. Here’s how we helped challenge a firm when a heat pump installation went wrong.
in Money
Legal advice: unfair cut to heat pump refund
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Consumer-rights
Posts tagged with "consumer-rights"
in Money
Legal advice: £33 BT complaint hits a dead end
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Have you ever noticed an error on your credit report? Here’s how Which? Legal helped a member get a mistake fixed.
Are your deliveries meeting your accessibility needs?
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Are delivery firms doing enough to accommodate consumers with disabilities or accessibility needs? Have you had a delivery nightmare with a particular courier?
Have you used an Alternative Dispute Resolution scheme?
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Have you used mediation, ombudsmans or other ADR schemes to resolve a complaint? Tell us about your experience.
in Motoring
Have you had a problem with a driving school or instructor?
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If you’ve ever had cause to complain while learning to drive, we’d like to hear from you. Were you aware of the complaints process?
in Community
Live event: ask your questions about Consumer Rights – 3pm 19/8/21
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We were joined by the Which? Consumer Rights team on 19 August 2021. Lauren, Luke, Adam and Hannah answered your Consumer Rights questions in the comments.
Do you know your consumer rights?
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Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?
in Shopping
Legal advice: John Lewis refuses a free repair
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If the product you’ve purchased isn’t free from defects, safe, and durable, then it’s not of satisfactory quality. Here’s how we helped a member get legal remedy.
(more…)Which? Legal Hour: buying goods online
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What questions do you have about your rights when buying goods online? The Which? Legal team may be able to answer them for you.
(more…)Publishing our bank transfer scam dossier
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Today Which? is submitting our report to the Lending Standards Board, sharing the experiences of consumers who have lost out to authorised push payment (APP) scams.
(more…)Do you have a recalled Whirlpool washing machine? Here’s what to do
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More than half a million washing machines are affected by the latest Whirlpool recall. Check if yours is one of them, and find out what to do next.
Coronavirus pandemic: tell us your consumer concerns
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We’ve been publishing key information around COVID-19. But in this unprecedented situation, you can help: what consumer issues matter most to you?
Flybe collapse: your questions answered
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Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
in Technology
Have you been caught out by Currys PC World’s Knowhow set-up service?
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Plenty of us have been caught out by a sales tactic at some point. Most recently, a number of you have told us how you’ve fallen for one used by Currys PC World… (more on currys set-up service…)