If a refund isn’t paid in full then the Consumer Rights Act 2015 can help. Here’s how we helped challenge a firm when a heat pump installation went wrong.
Posts tagged with "consumer-rights"
Have you ever noticed an error on your credit report? Here’s how Which? Legal helped a member get a mistake fixed.
Are delivery firms doing enough to accommodate consumers with disabilities or accessibility needs? Have you had a delivery nightmare with a particular courier?
Have you used mediation, ombudsmans or other ADR schemes to resolve a complaint? Tell us about your experience.
If you’ve ever had cause to complain while learning to drive, we’d like to hear from you. Were you aware of the complaints process?
We were joined by the Which? Consumer Rights team on 19 August 2021. Lauren, Luke, Adam and Hannah answered your Consumer Rights questions in the comments.
Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?
If the product you’ve purchased isn’t free from defects, safe, and durable, then it’s not of satisfactory quality. Here’s how we helped a member get legal remedy.(more…)
What questions do you have about your rights when buying goods online? The Which? Legal team may be able to answer them for you.(more…)
Today Which? is submitting our report to the Lending Standards Board, sharing the experiences of consumers who have lost out to authorised push payment (APP) scams.(more…)
More than half a million washing machines are affected by the latest Whirlpool recall. Check if yours is one of them, and find out what to do next.
We’ve been publishing key information around COVID-19. But in this unprecedented situation, you can help: what consumer issues matter most to you?
Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
Plenty of us have been caught out by a sales tactic at some point. Most recently, a number of you have told us how you’ve fallen for one used by Currys PC World… (more on currys set-up service…)