We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

  • Skip to main content
  • Skip to search
Go to Which? homepage
  • Go to Which? homepage
  • Technology

    Technology

    Loading...
  • Home & garden

    Home & garden

    Loading...
  • Money

    Money

    Loading...
  • Baby & child

    Baby & child

    Loading...
  • Cars & travel

    Cars & travel

    Loading...
  • Consumer Rights & Campaigns

    Consumer Rights & Campaigns

    Loading...
  • Services

    Services

    Loading...
  • More from Which?

    More from Which?

    Loading...
Navigate around Which? Search Which?

Conversation.

  • Topics
    • Money
    • Technology
    • Sustainability
    • Home & Energy
    • Scams
    • Shopping
    • Travel & Leisure
    • Food & Drink
    • Motoring
    • Health
    • Parenting
  • Our community
    • About Which? Conversation
    • Find other community members
    • Community guidelines
    • The Welcome Lounge: introduce yourself 👋
    • What’s new this week
    • The Lobby – off topic discussion
    • Which? Membership
    • Your ideas
  • Latest comments
  • Need help?
    • Help getting started
    • Frequently Asked Questions
    • Meet the team
    • Get in touch
    • Website feedback
  • Sign in / Register
  • Topics
    Money
    Technology
    Sustainability
    Home & Energy
    Scams
    Shopping
    Travel & Leisure
    Food & Drink
    Motoring
    Health
    Parenting
  • Community
    About Which? Conversation
    Find other community members
    Community guidelines
    The Welcome Lounge: introduce yourself 👋
    What's new this week
    The Lobby - off topic discussion
    Which? Membership
    Your ideas
  • Comments
  • Help
    Help getting started
    Frequently Asked Questions
    Meet the team
    Get in touch
    Website feedback
  • Sign in
archive

Consumer-rights

Posts tagged with "consumer-rights"

20 February 2022 in Money

Legal advice: unfair cut to heat pump refund

3
A close up of a contract on a clipboard being worked on by two people

If a refund isn’t paid in full then the Consumer Rights Act 2015 can help. Here’s how we helped challenge a firm when a heat pump installation went wrong.

(more…)

28 January 2022 in Money

Legal advice: £33 BT complaint hits a dead end

2

Have you ever noticed an error on your credit report? Here’s how Which? Legal helped a member get a mistake fixed.

(more…)

30 November 2021 in Consumer Rights, Shopping

Are your deliveries meeting your accessibility needs?

28
Two large deliveries are left awkwardly next to someone's front door

Are delivery firms doing enough to accommodate consumers with disabilities or accessibility needs? Have you had a delivery nightmare with a particular courier?

(more…)

14 October 2021 in Consumer Rights

Have you used an Alternative Dispute Resolution scheme?

15

Have you used mediation, ombudsmans or other ADR schemes to resolve a complaint? Tell us about your experience.

(more…)

27 August 2021 in Motoring

Have you had a problem with a driving school or instructor?

10

If you’ve ever had cause to complain while learning to drive, we’d like to hear from you. Were you aware of the complaints process?

(more…)

19 August 2021 in Community

Live event: ask your questions about Consumer Rights – 3pm 19/8/21

55

We were joined by the Which? Consumer Rights team on 19 August 2021. Lauren, Luke, Adam and Hannah answered your Consumer Rights questions in the comments.

(more…)

17 August 2021 in Consumer Rights, Shopping

Do you know your consumer rights?

3008

Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?

on consumer rights

24 May 2021 in Shopping

Legal advice: John Lewis refuses a free repair

17
A customer with a broken dishwasher handwashes her dishes while on the phone

If the product you’ve purchased isn’t free from defects, safe, and durable, then it’s not of satisfactory quality. Here’s how we helped a member get legal remedy.

(more…)

11 December 2020 in Which? Membership

Which? Legal Hour: buying goods online

74
Which Legal Hour

What questions do you have about your rights when buying goods online? The Which? Legal team may be able to answer them for you.

(more…)

11 August 2020 in Money, Scams

Publishing our bank transfer scam dossier

223
A man looks worriedly at his laptop

Today Which? is submitting our report to the Lending Standards Board, sharing the experiences of consumers who have lost out to authorised push payment (APP) scams.

(more…)

29 April 2020 in Home & Energy

Do you have a recalled Whirlpool washing machine? Here’s what to do

465

More than half a million washing machines are affected by the latest Whirlpool recall. Check if yours is one of them, and find out what to do next.

more on product safety

1 April 2020 in Home & Energy

Coronavirus pandemic: tell us your consumer concerns

764

We’ve been publishing key information around COVID-19. But in this unprecedented situation, you can help: what consumer issues matter most to you?

(more…)

5 March 2020 in Travel & Leisure

Flybe collapse: your questions answered

121

Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?

(more…)

4 February 2020 in Technology

Have you been caught out by Currys PC World’s Knowhow set-up service?

403

Plenty of us have been caught out by a sales tactic at some point. Most recently, a number of you have told us how you’ve fallen for one used by Currys PC World… (more on currys set-up service…)

  • 1
  • 2
  • …
  • 7
  • →
Topics
  • Community 12861
  • Consumer Rights 3127
  • Food & Drink 20536
  • Health 19447
  • Home & Energy 98827
  • Money 80434
  • Motoring 27064
  • News 820
  • Parenting 2288
  • Scams 9106
  • Shopping 45120
  • Sustainability 4929
  • Technology 108822
  • Travel & Leisure 52074
  • Which? Membership 6450
Social
  • Facebook
  • Twitter

Archive

  • Terms & conditions
  • Community guidelines
  • Help getting started
  • Help Centre
  • Which? Directory
  • Accessibility
  • Terms & conditions
  • Privacy
  • Cookies
  • MSA statement
  • Careers
  • About Which?
  © Which? 2018