If you pay £21,000 for a brand new car, would you expect major parts to fail after three-and-a-half years and with only 13,000 miles on the clock?
Posts tagged with "complaints"
I think most of us probably accept that we will experience discontentment with a service or product at some point. But just how many of us are happy to forgive and forget?
If your flight is delayed by more than three hours, you could be entitled to compensation, but what do you do if the company you’re claiming against isn’t responsive?
Consumer Minister, Margot James MP, joins us to explain more about the Government’s review of corporate governance, and ask you: how do you get your voice heard in company boardrooms?
Our investigation shows that, one year on from announcing that some of its tumble dryers were at risk of catching fire, Whirlpool is still failing millions of affected UK customers. (more on Whirlpool: one year on…)
Did you receive a Christmas gift that’s broken or doesn’t work? Find out if you’re entitled to a refund and how to go about receiving it with our freshly redesigned faulty goods complaint tool. (more on faulty goods complaint tool…)
Bad hotel service and sub-standard facilities can ruin a holiday or short break, but you could claim breach of contract if they don’t live up to reasonable expectations… (more on claiming compensation for ruined holiday…)
Our recent research has found that the major banks have closed over 1,000 branches since 2015. But what happens if you aren’t happy to bank online and your nearest branch is miles away? (bank branch closures…)
Scottish cities are still topping the table for nuisance calls in the UK, so what’s Which? doing about the problem? (more on nuisance calls in Scotland…)
Which? Legal member Keith Smith asked for help with an energy bill dispute. He switched energy companies while in credit with his old supplier and it failed to give him back most of the money he felt it owed him. (more on energy firm bill dispute…)
Peter Kyle MP and The Rt Hon Sir Nicholas Soames MP are joint chairs on the all-party parliamentary group (APPG) for Southern. They join as guest authors to tell us more about what’s being done to fix the issues with this rail network.
When Vodafone asked Ivan Gorewal in July 2015 if he’d like to upgrade his three Sim-only mobile phone contracts, he was clear about what he wanted.
Last Tuesday, I appeared before the House of Commons’ Treasury Select Committee to give evidence on the Competition and Markets Authority’s banking inquiry.
In this world of ever-more sophisticated scams, it’s increasingly hard to know who to trust. How good is your online banking security?