We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
  • Skip to main content
  • Skip to search
Go to Which? homepage
  • Technology

    Technology

    Loading...
  • Home & garden

    Home & garden

    Loading...
  • Money

    Money

    Loading...
  • Baby & child

    Baby & child

    Loading...
  • Cars & travel

    Cars & travel

    Loading...
  • Campaigns

    Campaigns

    Loading...
  • Services

    Services

    Loading...
  • More from Which?

    More from Which?

    Loading...
Navigate around Which? Search Which?

Which? Conversation

  • Topics
    • Money
    • Technology
    • Sustainability
    • Home & Energy
    • Scams
    • Shopping
    • Travel & Leisure
    • Food & Drink
    • Motoring
    • Health
    • Parenting
  • Our community
    • About Which? Conversation
    • Find other community members
    • Community guidelines
    • The Welcome Lounge: introduce yourself 👋
    • The Lobby – general discussion
    • The Newsroom
    • Which? Membership
    • Your ideas
  • Latest comments
  • Need help?
    • Help getting started
    • Frequently Asked Questions
    • Meet the team
    • Get in touch
    • Website feedback
  • Sign in / Register
Convo Which? Conversation
  • Topics
    Food & Drink
    Health
    Home & Energy
    Money
    Motoring
    Parenting
    Shopping
    Technology
    Travel & Leisure
  • Community
    Find other community members
    Your ideas
    Our community's history
  • Comments
  • Help

    Help

    Help getting started
    FAQs
    Community guidelines
    Meet the team
    Get in touch
  • Sign in
archive

Complaints

Posts tagged with "complaints"

28 February 2019 in Shopping

Do you know your consumer rights?

2962

Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?

on consumer rights

26 November 2018 in Travel & Leisure

Win! The new Rail Ombudsman has arrived

15

People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.

(more…)

13 September 2018 in Motoring

How can VW be held to account for the dieselgate scandal?

269

Three years ago it emerged that VW was cheating on emissions tests by fitting ‘defeat devices’ to their diesel vehicles, unbeknown to consumers. Why has VW failed to pay any compensation to those affected in the UK, despite doing so in other countries?

(more…)

27 March 2018 in Home & Energy, Shopping

Would you complain about a shoddy service or problematic product?

26
make a complaint

New stats suggest that not nearly enough of us are complaining when we have reason to. Our guest author, Oscar Webb, joins us to ask: what’s stopping you from making a complaint? (more on failing to complain…)

8 February 2018 in Travel & Leisure

Win! Your rail complaints can’t be ignored for much longer

42

WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?

(more about rail ombudsman…)

17 November 2017 in Money

Update: isn’t it time Scotland starts regulating claims companies?

5
Law and regulation

Unlike in England and Wales, claims management companies aren’t regulated in Scotland. So isn’t it time that this regulation gap is sorted out?

(more…)

21 August 2017 in Travel & Leisure

Your personal message to British Airways has landed

59
BA postcard hand-in

3,000 postcards addressed to British Airways chief exec Alex Cruz have been handed to the airline. Unfortunately he didn’t want to meet us. What do you think of BA’s response to our campaign?

(more on BA…)

4 August 2017 in Travel & Leisure

Update: is it time for a rail ombudsman?

21

Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?

(more on train services…)

16 July 2017 in Technology

Brief cases: faulty smartphone

23
Smartphone

Vodafone initially reneged on its obligation to offer a replacement handset to a Which? member. So what should you do when a mobile phone manufacturer fails to fulfill its promise to customers?

(more on this brief case…)

10 July 2017 in Travel & Leisure

When flying with Easyjet is anything but easy

5
Easyjet

You know that holiday feeling of not wanting to go back to reality? Well maybe reality isn’t quite so bad. Terri joins us as a guest to explain what happened when her Easyjet flight was delayed for almost two days…

(more on Easyjet…)

4 July 2017 in Travel & Leisure

Can you create a consumer complaint, all in rhyme or song?

28
Southern Fail Musical

Long suffering Southern commuters took matters into their own hands, offering some light relief while still hammering home the point for action, with ‘Southern Fail: the musical’. So can you get your creative juices flowing for a consumer cause?

(more on Southern Fail the Musical…

22 May 2017 in Travel & Leisure

Brief cases: refund on membership after club breaches T&Cs

1
Membership Contract Terms and Conditions

If a club you’re a member of clearly breaches the terms and conditions you agreed to when you joined, do you have the right to a refund if you cancel? (more on club membership T&Cs breached…)

30 April 2017 in Travel & Leisure

Brief cases: claiming compensation for an anchored cruise ship

1
cruise ship

If your cruise doesn’t sail to the sites advertised in its brochure, you could claim for breach of contract. (more on… ruined cruise holiday)

22 April 2017 in Health, Parenting

Why are care homes still charging after the death of a resident?

0
care home

We all know that care in our old age is expensive. We’ve seen, read and experienced the sometimes eye-watering charges that care homes make, but some are charging fees for a significant amount of time after a resident has died.
(more on unfair care home fees..)

  • 1
  • 2
  • …
  • 11
  • →
Topics
  • Community 6910
  • Food & Drink 20137
  • Health 19167
  • Home & Energy 97340
  • Money 76047
  • Motoring 25799
  • Parenting 2284
  • Scams 2808
  • Shopping 42897
  • Sustainability 3803
  • Technology 107477
  • Travel & Leisure 51666
  • Which? Membership 6053
Social
  • Facebook
  • Twitter

Archive

  • Terms & conditions
  • Community guidelines
  • Help getting started
  • Help Centre
  • Which? Directory
  • Accessibility
  • Terms & conditions
  • Privacy
  • Cookies
  • MSA statement
  • Careers
  • About Which?
  © Which? 2018