Have you used mediation, ombudsmans or other ADR schemes to resolve a complaint? Tell us about your experience.
Have you used an Alternative Dispute Resolution scheme?
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Complaints
Posts tagged with "complaints"
Do you know your consumer rights?
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Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?
What’s the most effective way to complain?
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Many companies offer a multitude of contact methods from contact forms to chatbots to contact numbers. Which one do you find most effective to be heard?
(more…)in Money
How ADR can become a more effective system
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Alternative Dispute Resolution (ADR) systems must give consumers the power to fight back when they’re mistreated by businesses. Here are our proposals.
Win! The new Rail Ombudsman has arrived
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People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.
in Motoring
How can VW be held to account for the dieselgate scandal?
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Three years ago it emerged that VW was cheating on emissions tests by fitting ‘defeat devices’ to their diesel vehicles, unbeknown to consumers. Why has VW failed to pay any compensation to those affected in the UK, despite doing so in other countries?
Would you complain about a shoddy service or problematic product?
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New stats suggest that not nearly enough of us are complaining when we have reason to. Our guest author, Oscar Webb, joins us to ask: what’s stopping you from making a complaint? (more on failing to complain…)
Win! Your rail complaints can’t be ignored for much longer
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WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
in Money
Update: isn’t it time Scotland starts regulating claims companies?
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Unlike in England and Wales, claims management companies aren’t regulated in Scotland. So isn’t it time that this regulation gap is sorted out?
Your personal message to British Airways has landed
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3,000 postcards addressed to British Airways chief exec Alex Cruz have been handed to the airline. Unfortunately he didn’t want to meet us. What do you think of BA’s response to our campaign?
Update: is it time for a rail ombudsman?
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Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?
in Technology
Brief cases: faulty smartphone
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Vodafone initially reneged on its obligation to offer a replacement handset to a Which? member. So what should you do when a mobile phone manufacturer fails to fulfill its promise to customers?
When flying with Easyjet is anything but easy
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You know that holiday feeling of not wanting to go back to reality? Well maybe reality isn’t quite so bad. Terri joins us as a guest to explain what happened when her Easyjet flight was delayed for almost two days…
Can you create a consumer complaint, all in rhyme or song?
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Long suffering Southern commuters took matters into their own hands, offering some light relief while still hammering home the point for action, with ‘Southern Fail: the musical’. So can you get your creative juices flowing for a consumer cause?