People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.
Win! The new Rail Ombudsman has arrived
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in Motoring
How can VW be held to account for the dieselgate scandal?
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Three years ago it emerged that VW was cheating on emissions tests by fitting ‘defeat devices’ to their diesel vehicles, unbeknown to consumers. Why has VW failed to pay any compensation to those affected in the UK, despite doing so in other countries?
Would you complain about a shoddy service or problematic product?
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New stats suggest that not nearly enough of us are complaining when we have reason to. Our guest author, Oscar Webb, joins us to ask: what’s stopping you from making a complaint? (more on failing to complain…)
Win! Your rail complaints can’t be ignored for much longer
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WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
in Money
Update: isn’t it time Scotland starts regulating claims companies?
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Unlike in England and Wales, claims management companies aren’t regulated in Scotland. So isn’t it time that this regulation gap is sorted out?
Your personal message to British Airways has landed
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3,000 postcards addressed to British Airways chief exec Alex Cruz have been handed to the airline. Unfortunately he didn’t want to meet us. What do you think of BA’s response to our campaign?
Update: is it time for a rail ombudsman?
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Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?
in Technology
Brief cases: faulty smartphone
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Vodafone initially reneged on its obligation to offer a replacement handset to a Which? member. So what should you do when a mobile phone manufacturer fails to fulfill its promise to customers?
When flying with Easyjet is anything but easy
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You know that holiday feeling of not wanting to go back to reality? Well maybe reality isn’t quite so bad. Terri joins us as a guest to explain what happened when her Easyjet flight was delayed for almost two days…
Can you create a consumer complaint, all in rhyme or song?
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Long suffering Southern commuters took matters into their own hands, offering some light relief while still hammering home the point for action, with ‘Southern Fail: the musical’. So can you get your creative juices flowing for a consumer cause?
Brief cases: refund on membership after club breaches T&Cs
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If a club you’re a member of clearly breaches the terms and conditions you agreed to when you joined, do you have the right to a refund if you cancel? (more on club membership T&Cs breached…)
Brief cases: claiming compensation for an anchored cruise ship
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If your cruise doesn’t sail to the sites advertised in its brochure, you could claim for breach of contract. (more on… ruined cruise holiday)
Why are care homes still charging after the death of a resident?
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We all know that care in our old age is expensive. We’ve seen, read and experienced the sometimes eye-watering charges that care homes make, but some are charging fees for a significant amount of time after a resident has died.
(more on unfair care home fees..)
Brief cases: complaining about major parts failing on new car
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If you pay £21,000 for a brand new car, would you expect major parts to fail after three-and-a-half years and with only 13,000 miles on the clock?