WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
Long suffering Southern commuters took matters into their own hands, offering some light relief while still hammering home the point for action, with ‘Southern Fail: the musical’. So can you get your creative juices flowing for a consumer cause?
Ever bought something that’s fallen apart within days? Or spent hours in an airport after a delayed flight? Both would be a day Mr Bean would be proud of. But if it happened to you, would you write a letter of complaint?
£1.2bn has been lost by Britain’s shoppers in the last year by not exercising their rights to return goods. That’s a difficult figure to digest. Here’s why brushing up on your rights could save you bundles.
I like a good moan as much as the next person, but one of my favourite things about Which? Conversation is that it gives us the chance to show examples of companies who get things right.
How long is too long when it comes to delayed deliveries? A day? A week? How about almost two months? That’s how long I had to wait for a sofa delivery from Next.
Last year, I bought tickets for a boat trip to the Olympic Park. But before the trip happened, the company went into administration. I tried to use ‘chargeback’ to get a refund, but what does it actually mean?
How much should you pay to get your watch battery changed? A couple of quid? Under a tenner? How about £25? That’s the sum I was charged recently as I reluctantly handed over my watch.
If you’ve ever moved house or got married, you may have been hit by additional charges for making simple changes to your insurance policy. Find out how my brother in-law got £90 worth of admin fees refunded.
One simple word can make a very powerful statement. And I’ve found the word ‘complain’ stirs up more controversy than you might expect. Do you regularly hold back from complaining because it makes you feel awkward?
Parcels left on doorsteps in the rain, dumped in recycle bins and even thrown over fences are among the delivery problems that people have told us about. Are you clued up on your delivery rights?
A couple of weeks back the UK Power Network wrote to tell me that the power in our area would be cut off for essential work. The works didn’t happen on the planned day, but I was caught out two days later.
If companies want to show their customers how much they value them, responding well to complaints is essential. So, I wasn’t very happy with the response O2 gave me after I was hit by its network outage.
Did you know that online retailers have to let you cancel your order if you change your mind? You only have up to seven working days to do so after receiving it, but it appears not all retailers know the rules.