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archive

Complain-for-change

Posts tagged with "complain-for-change"

8 February 2018 in Travel & Leisure

Win! Your rail complaints can’t be ignored for much longer

42

WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?

(more about rail ombudsman…)

4 July 2017 in Travel & Leisure

Can you create a consumer complaint, all in rhyme or song?

28
Southern Fail Musical

Long suffering Southern commuters took matters into their own hands, offering some light relief while still hammering home the point for action, with ‘Southern Fail: the musical’. So can you get your creative juices flowing for a consumer cause?

(more on Southern Fail the Musical…

21 June 2013 in Shopping

The power of the written word – don’t suffer in silence!

11
Woman writing letter of complaint on her laptop

Ever bought something that’s fallen apart within days? Or spent hours in an airport after a delayed flight? Both would be a day Mr Bean would be proud of. But if it happened to you, would you write a letter of complaint?

(more about the power of letters…)

14 March 2013 in Shopping

Complain for change: Brits lose out on £1.2bn

8
Unreturned goods

£1.2bn has been lost by Britain’s shoppers in the last year by not exercising their rights to return goods. That’s a difficult figure to digest. Here’s why brushing up on your rights could save you bundles.

(more about consumer rights…)

28 February 2013 in Shopping

Complain for change: celebrating good service

5
Silver tray with card on top reading 'thank you'

I like a good moan as much as the next person, but one of my favourite things about Which? Conversation is that it gives us the chance to show examples of companies who get things right.

(more about celebrating good service…)

14 February 2013 in Shopping

Complain for change: the great sofa wait

16
Red leather sofa and a green rug

How long is too long when it comes to delayed deliveries? A day? A week? How about almost two months? That’s how long I had to wait for a sofa delivery from Next.

(more about sofa deliveries…)

31 January 2013 in Money, Shopping

Complain for change: use chargeback, get your money back?

15
A pile of pound coins

Last year, I bought tickets for a boat trip to the Olympic Park. But before the trip happened, the company went into administration. I tried to use ‘chargeback’ to get a refund, but what does it actually mean?

(more about the chargeback scheme…)

17 January 2013 in Shopping

How much should replacing a watch battery cost?

560

How much should you pay to get your watch battery changed? A couple of quid? Under a tenner? How about £25? Where’s best and cheapest to replace watch batteries?

(complain for change…)

3 January 2013 in Money

Complain for change: getting insurance admin fees refunded

3
Cartoon cars sitting on hand

If you’ve ever moved house or got married, you may have been hit by additional charges for making simple changes to your insurance policy. Find out how my brother in-law got £90 worth of admin fees refunded.

(complain for change…)

6 December 2012 in Shopping

Complain for change: it’s the little things

10
Glass of water on table

One simple word can make a very powerful statement. And I’ve found the word ‘complain’ stirs up more controversy than you might expect. Do you regularly hold back from complaining because it makes you feel awkward?

(complain for change…)

22 November 2012 in Shopping

Complain for change: don’t put up with dodgy deliveries

220
Delivery being put in bin

Parcels left on doorsteps in the rain, dumped in recycle bins and even thrown over fences are among the delivery problems that people have told us about. Are you clued up on your delivery rights?

(complain for change…)

8 November 2012 in Home & Energy

Complain for change: what are your rights if the power goes out?

5
Men working on overhead power cables during sunset

A couple of weeks back the UK Power Network wrote to tell me that the power in our area would be cut off for essential work. The works didn’t happen on the planned day, but I was caught out two days later.

(more about power outage rights…)

25 October 2012 in Technology

Complain for change: should O2 compensate me for its outage?

15
Angry woman on phone

If companies want to show their customers how much they value them, responding well to complaints is essential. So, I wasn’t very happy with the response O2 gave me after I was hit by its network outage.

(more about O2…)

12 October 2012 in Shopping

Complain for change: you can cancel your online order

26
Online shopping icons with complain for change logo

Did you know that online retailers have to let you cancel your order if you change your mind? You only have up to seven working days to do so after receiving it, but it appears not all retailers know the rules.

(more cancelling online goods…)

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