If you have, you’re not alone – but frustrating waits at car rental desks vary greatly between companies. Our new research reveals all…
Have you faced long queues hiring a holiday car?
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in Money
The fees you could live without
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You’ve been sharing your stories of the everyday fees that really wind you up, from contract termination charges to the cost of updating your address…
(more about surprise fees…)
Update: Together we can end rip-off car hire charges
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Today we launch our new car hire campaign, alongside the Spanish consumer group OCU. Together we’re calling on car hire companies to end all unexpected extra charges and play fair with their fuel policies.
OCU: how we’re cleaning up car hire in Spain
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Holidaymakers have long complained about some car hire companies in Spain using unfair fuel policies. Here’s the Spanish consumer org OCU on how they’ve worked with Which? to clean up car hire.
in Motoring
Car hire: who’s still taking you for a ride?
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You told us you were sick of facing extra car hire charges at the pick-up desk and not getting refunds for fuel you’d paid for upfront but didn’t use. Here are the car hire firms that have changed after our calls for action.
Air your getaway gripes and put a stop to holiday hassles
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Despite the grey skies and heavy rain, summer is upon us and many take the opportunity to take a well-earned break. But many of you have told us that your holidays have not been quite as hassle-free as you hoped…
in Motoring
Do car hire companies drive you round the bend?
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A holiday should be a relaxing time away from the stresses of everyday life. But for some their holiday starts with unexpected stress and expense at the hire car collection desk. Sound familiar?
Do car hire tricks drive you mad?
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Do you hire cars when you go on holiday? And have you had a problem with the car companies you’ve hired through? We reveal the top pitfalls to avoid when booking a hire car.
in Motoring
Is the concept of car ownership becoming extinct?
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The launch of a peer-to-peer car lending website last week prompted me to think about how car ownership is changing. Borrowing a car from a stranger is a concept I find really hard to get to grips with.
Have you had a car hire nightmare?
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Hiring a car on holiday should be stress free and easy, and for most of us it is. But all too often unexpected charges when we pick the car up or drop it off at the airport can turn this into a nightmare.
Revealed: car hire complaints that drive you round the bend
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When it comes to hiring cars abroad, you’ve told us that fuel costs, insurance costs, unclear websites, extra charges and disputed damage are all factors that have given you cause for complaint.
in Technology
Am I stranded without a landline?
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Mobile phones have become so prevalent that many people have hung up their landlines for good. But are there still situations when a landline number comes in handy?
Your view: the hidden cost of car hire sites
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Our investigation into car hire sites uncovered sneaky charges that could catch you out. You’ve been sharing the highs and lows of your car hire experiences.
Car hire sites are taking you for a ride
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Car hire websites are taking customers for a ride by hitting them with sneaky charges not included in the headline price. Have you been hit by hidden car hire charges?