After one Which? member told us about a charge for a phantom speaking clock call, it sparked our interest. When we opened it to the floor to get your opinion, it turned out this wasn’t the only one… (more on mystery calls…)
Posts tagged with "bt"
Do you check your monthly phone bill? It might seem like a bit of a chore, but you might miss something – like a ‘speaking clock’ call you were charged for but never made…
Mark Savage tells us he rues the day he switched from Sky to BT last June, a move that started with an unusable email service and ended with threats from debt collectors.
An Advertising Standards Authority ruling has set some hares running in the world of broadband. The ASA upheld a complaint from a BT customer who claimed they were misled as to the speed they could achieve.
The BT phone scam doesn’t appear to be going away anytime soon. Like the Microsoft scam, an ‘engineer’ informs you that your computer is running slowly and then tries to convince you to hand over money to fix it.
BT has announced a range of price rises for its home phone and broadband customers. The telecoms provider is also going to introduce charges for some of its free services, including Caller Display…
Peter asks: We lost connection to our BT Broadband for 14 out of 18 days. We contacted them repeatedly, and an adviser asked my elderly wife to crawl on the floor to unscrew the plug and check all the connections!
Ofcom is consulting on how to bring more competition to the superfast broadband industry. The question is, will the regulator’s proposed improvements to the industry benefit customers as well?
If you do one thing today, pick up the phone and call your broadband provider. Our latest investigation has shown it’s definitely worth getting in touch if you want a better deal.
When it comes to so-called ‘unlimited’ broadband deals, disappointment has often reigned. But now BT is offering unlimited broadband without a fair usage policy, can we look forward to other providers following suit?
I’ve been an advocate of broadband switching for a long time. Why stay with a provider you aren’t happy with? Yet our survey found that many unhappy consumers still aren’t switching their broadband. So why is that?
It was way back in 2010 that YouView was first supposed to launch. Promised to be the subscription-free box that would offer ‘something different’ for TV viewing, it’s been delayed, yet again…
The German research group Max Planck Institute reckons broadband speed ‘throttling’ is more prevalent in Britain than anywhere else in Europe. Is this another sign that Britain’s broadband is lagging behind?
When a press release popped into my inbox celebrating 75 years of the iconic red telephone box, I confess to becoming a little misty-eyed, if only for a second. But do phone boxes still have a place on Britain’s streets?