Scam emails are on the rise. The target for these fraudsters appears to be loyal customers of big name companies and organisations. We’ve seen one of the latest email scams phishing for your details which, on the face of it, appears to come from BT – have you?
Ofcom has set out plans for the future of Openreach, the broadband infrastructure network division of BT. But are these reforms enough to make a difference?
Nuisance calls are a big problem. In response, BT has a launched a new, free nuisance call-divert service. Guest author Kelly from BT Consumer explains how it works. (more on BT’s nuisance call-divert service…)
In the latest win for our Calling Time on Nuisance Calls campaign, BT is launching a free service to block nuisance calls before they even get to you.
For some of us, the memory of using a public phone box is a fairly distant one. With the rise of mobile phone usage over the past 20 years or so, there’s been a rapid decline in demand for phone boxes. But as guest author, Duncan, explains, for some communities, phone boxes are a lifeline.
You’ve been sharing your stories of the everyday fees that really wind you up, from contract termination charges to the cost of updating your address…
(more about surprise fees…)
BT has bought the mobile provider EE. O2 is expected to merge with Three. Is it time that the telecoms market was looked at by competition authorities? What do you think about these mergers?
He lives in a pineapple under the sea, and has a best friend named Patrick (sadly not our very own Mr Steen). But even SpongeBob SquarePants would be shocked to receive a bill for over £3,000.
Calling the 123 Speaking Clock now costs at least 39p. It’s probably not something you’re too concerned about, until you spot the phone number mysteriously appearing on your landline phone bill.
You were keen to kick into Sky and Virgin Media’s plans to increase prices for sports packages from June 1. It’s clear many of you aren’t happy to pay more for sports packages you already think cost too much.
BT recently announced its intention to buy mobile provider EE for £12.5bn, and there are rumours of Three buying O2. What followed was an intense debate about mergers.
BT, Sky and TalkTalk are delivering unwanted early Christmas presents to customers by increasing line rental prices in December. And Virgin Media has announced a similar line rental price rise for February next year.
As you might have expected, nuisance calls are ranked as the top annoyance among consumers. Our Facebook fans waded into the debate to share their frustration, as well as top tips to avoid cold callers.
After one Which? member told us about a charge for a phantom speaking clock call, it sparked our interest. When we opened it to the floor to get your opinion, it turned out this wasn’t the only one… (more on mystery calls…)