After a Vodafone mistake, a member had to battle to get their phone and broadband reinstated. We explain how Which? Computing was able to step in and help.
We’ve never been more reliant on a decent mobile or broadband connection. For many, these connections are a lifeline; the only means of reaching relatives or accessing care and support.
We’re supporting Ofcom’s new campaign to help consumers get the best broadband deal possible – and we want to know your broadband horror stories…
Millions of us are potentially wasting hundreds of pounds a year by remaining loyal to our broadband provider, according to our new research. So when did you last switch provider?
Given how much personal information passes through them each day, it’s always important to ask: just how secure is your home broadband router?
In a Which? campaign win, broadband companies are being forced to drop the unrealistic up to speeds they advertise following rule changes.
Holidays can often mean hunting for free wi-fi hotspots in bars, hotels and restaurants to keep your mobile roaming bill under control. But there’s a sting in the tail with free hotspots – they’re not always very safe…
People across the UK suffer from painfully slow and unreliable broadband. And there’s no wonder – the country’s infrastructure is terrifyingly out-dated. Our guest, Greg Mesch, explains more…
Tomorrow, new rules from the Advertising Standards Authority (ASA) come into force addressing unrealistic speed claims that have plagued the advertising landscape for years. Will they make a difference?
Our latest research shows over half of households have had a problem with their broadband service in the last year alone. Are you one of them?
You’ve arranged to work from home or taken the day off, popped the kettle on and are ready to go for 9am when the smart meter installer promised to come round. They’ve agreed to turn up within a time slot but as that window closes, your rage rises. Is this a familiar story?
The telecoms regulator, Ofcom, has announced plans to press ahead with updating the broadband code of practice. This will require signed-up providers to give more information at the point of sale about the service they can expect. Will this move help you? (more on Broadband code of practice…)
Losing your wi-fi signal at random times can be both frustrating and inconvenient. Where do you stand when your broadband provider fails to solve issues with your router?
2017 was yet another busy year for Which? campaigns. Take a look back at last year’s achievements and find out what’s in store for 2018…