Here’s how we helped a member get a refund after the second-hand car they bought broke down on the drive home.
Posts tagged with "brief-cases"
We helped a member to get their money back after they were forced to pay a hefty call-out charge to fix the problem…
We helped a member to claim back the expenses he incurred after buying a faulty car…
Hiring a ‘cowboy’ builder is, unfortunately, an experience common to many… but what if you hired unqualified architect?
We helped a member get her money back when the heater she bought didn’t work as advertised. Have you ever had a company fail to resolve an issue?
It’s frustrating when you’re trying to resolve a problem that concerns more than one company. We help a member get his money back after his car battery stopped working and both the retailer and the car dealership refused to help.
All too often retailers refuse to help when products develop a fault – like this case of a faulty Bosch washing machine from John Lewis. So, what do you do when you feel like you’re being fobbed off?
It’s annoying when a product has reoccurring faults, but what do you do when the manufacturer wants to charge you to come out and look at it when it was only recently serviced?
Losing your wi-fi signal at random times can be both frustrating and inconvenient. Where do you stand when your broadband provider fails to solve issues with your router?
Tickets for an outdoor concert, which included food hampers, failed to make clear when the hampers would be available for collection. This led to a Which? member missing out. So what can you do when something you buy comes with misleading information? (more on
If a club you’re a member of clearly breaches the terms and conditions you agreed to when you joined, do you have the right to a refund if you cancel? (more on club membership T&Cs breached…)
If you pay £21,000 for a brand new car, would you expect major parts to fail after three-and-a-half years and with only 13,000 miles on the clock?
If your flight is delayed by more than three hours, you could be entitled to compensation, but what do you do if the company you’re claiming against isn’t responsive?
Which? Legal member Keith Smith asked for help with an energy bill dispute. He switched energy companies while in credit with his old supplier and it failed to give him back most of the money he felt it owed him. (more on energy firm bill dispute…)