Have you ever had problems booking rail passenger assistance? Here’s how we helped a member when he was left £130 out of pocket.
Brief cases: passenger assistance troubles
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in Motoring
Brief cases: used car warranty woes
8
When a member’s car became faulty after only a month since buying it used from a dealer, they turned to Which? Legal for help. Have you ever had issues with a used car’s warranty?
in Money
Brief cases: nearly £2,000 lost to modelling scam
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Enticed with hopes of a successful modelling career, here’s how we helped a member get her money back after her bank refused to help her reclaim her cash.
in Motoring
Brief Cases: faulty second hand car fiasco
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Here’s how we helped a member get a refund after the second-hand car they bought broke down on the drive home.
Brief cases: costly repair bill for faulty garage door
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We helped a member to get their money back after they were forced to pay a hefty call-out charge to fix the problem…
in Motoring
Brief cases: out of pocket after rejecting a faulty car
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We helped a member to claim back the expenses he incurred after buying a faulty car…
Brief Cases: what if the ‘architect’ you hired wasn’t really an architect?
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Hiring a ‘cowboy’ builder is, unfortunately, an experience common to many… but what if you hired unqualified architect?
Brief cases: full refund for heater that didn’t match claims
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We helped a member get her money back when the heater she bought didn’t work as advertised. Have you ever had a company fail to resolve an issue?
in Motoring
Brief cases: member refunded for problematic car battery
15
It’s frustrating when you’re trying to resolve a problem that concerns more than one company. We help a member get his money back after his car battery stopped working and both the retailer and the car dealership refused to help.
Brief cases: faulty washing machine claim settled in full
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All too often retailers refuse to help when products develop a fault – like this case of a faulty Bosch washing machine from John Lewis. So, what do you do when you feel like you’re being fobbed off?
Brief cases: Aga repaired for free after contract dispute
20
It’s annoying when a product has reoccurring faults, but what do you do when the manufacturer wants to charge you to come out and look at it when it was only recently serviced?
in Technology
Brief cases: faulty router problems
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Losing your wi-fi signal at random times can be both frustrating and inconvenient. Where do you stand when your broadband provider fails to solve issues with your router?
Brief cases: is it fair to miss out due to misleading information?
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Tickets for an outdoor concert, which included food hampers, failed to make clear when the hampers would be available for collection. This led to a Which? member missing out. So what can you do when something you buy comes with misleading information? (more on
Brief cases: refund on membership after club breaches T&Cs
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If a club you’re a member of clearly breaches the terms and conditions you agreed to when you joined, do you have the right to a refund if you cancel? (more on club membership T&Cs breached…)