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archive

Big-change

Posts tagged with "big-change"

12 July 2013 in Money

Will George Osborne make a Big Change in banking?

6
George Osborne via altogetherfool on Flickr

The government has shared its plans for banking reform, following its much anticipated report into banking culture. But will the Chancellor’s reforms make sure banks work for customers, not bankers?

(more about the big change in banking…)

11 June 2013 in Money

Caught out: Lloyds found mis-handling PPI complaints

4
Magnifying glass

By now, you’ve probably heard all about PPI. It has the dubious honour of being the biggest financial mis-selling scandal of all time. And now, an investigation has found more problems with the complaints process.

(more about PPI complaints investigation…)

11 June 2013 in Money

Switch your current account in seven days – guaranteed!

4
A guarantee rubber stamp

From September, switching current accounts is set to be faster and easier. A switching guarantee will hopefully give extra confidence to customers – do you trust your bank to help you move elsewhere?

(more about switching current accounts…)

31 May 2013 in Money

Will Lloyds take the chance to build a better bank?

6
A build your own bank kit

While the collapse of the Co-op’s bid to buy hundreds of Lloyds bank branches is a setback for the banking landscape, I think there’s still a great opportunity for a better bank to emerge.

(more about building better banks…)

29 May 2013 in Money

Bank treating you badly? FOS to the rescue!

8
Man holding shirt open with pound sign on his chest

New figures show the UK’s banks and insurers are still failing to deal adequately with customer complaints. So it’s good to know we’ve all got the Financial Service Ombudsman on our side.

(more about complaints to the financial ombudsman…)

24 May 2013 in Money

What would it take to make you switch current accounts?

12
Two debit cards on top of each other

It’s an often quoted fact that you’re more likely to get divorced than switch your current account. But is the new seven working-day switching service going to change people’s minds?

(more about seven day switching…)

19 April 2013 in Money

Why shouldn’t bankers play by the rules?

6
A judge's gavel and block

The majority of people have told us they want bankers to be bound by an independent code of conduct. So we’re calling on the government to create one, and make it a legal requirement for all bankers to follow it.

(more about a restoring trust in banking…)

22 March 2013 in Money

The new financial regulator mustn’t go soft on the banks

8
Spanner with pound coin

Our Watchdog not Lapdog campaign called for the new financial regulator to be strong, open and proactive. Martin Wheatley must stick to his plans for tough action – even if it’s unpopular with the bankers.

(more about the FCA…)

21 March 2013 in Money

We put banks to the test on cash Isa advice…

9
Cartoon of man holding Isa football shirt, illustration by Peter Pachoumis

Cash Isas are a popular and well-established way to save, but our recent investigation reveals that some of Britain’s biggest banks are failing to give the right advice when it comes to transferring these savings.

(more about cash Isa advice…)

4 February 2013 in Money

Are George Osborne’s plans to fix banking enough?

29
Picture of a pound coin

George Osborne has officially branded 2013 ‘the year of change in our banking system’ in his speech launching the Banking Reform Bill. But do the reforms really go far enough?

(more about the future of banking…)

3 February 2013 in Money

Are packaged accounts a stitch-up?

9
A wallet stitched closed

In theory, fee-charging current accounts should represent good value to some customers. But are they still good value if you’re not eligible to use some of the account’s benefits?

(more about fee-paying packaged accounts…)

7 December 2012 in Money

Under pressure: the stark reality of your bank’s sales culture

76
A large target with an arrow in the middle

Many banks have promised to focus on their customer services over sales. So we surveyed more than 500 front-line bank staff to find out if the pressure to sell still pervades the culture in the big five banks.

(more about pressure to sell…)

13 November 2012 in Money

The banks lost our trust – but can they win it back?

42
Volume controls

Our executive director, Richard Lloyd, appeared on BBC 5 Live on Monday to discuss the future of banking with a panel of experts. As trust and culture topped the agenda, aren’t we overdue a big change in banking?

(more about bank trust…)

7 October 2012 in Money

Which politician do you trust to sort out the banks?

8
Parliament at sunset

Party conference season’s underway as the UK’s main political parties outline their visions. But do you trust any of them to fix the banks? Our poll shows there’s little confidence in any one party to fix banking…

(more on political confidence…)

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