The government has shared its plans for banking reform, following its much anticipated report into banking culture. But will the Chancellor’s reforms make sure banks work for customers, not bankers?
By now, you’ve probably heard all about PPI. It has the dubious honour of being the biggest financial mis-selling scandal of all time. And now, an investigation has found more problems with the complaints process.
From September, switching current accounts is set to be faster and easier. A switching guarantee will hopefully give extra confidence to customers – do you trust your bank to help you move elsewhere?
While the collapse of the Co-op’s bid to buy hundreds of Lloyds bank branches is a setback for the banking landscape, I think there’s still a great opportunity for a better bank to emerge.
New figures show the UK’s banks and insurers are still failing to deal adequately with customer complaints. So it’s good to know we’ve all got the Financial Service Ombudsman on our side.
It’s an often quoted fact that you’re more likely to get divorced than switch your current account. But is the new seven working-day switching service going to change people’s minds?
The majority of people have told us they want bankers to be bound by an independent code of conduct. So we’re calling on the government to create one, and make it a legal requirement for all bankers to follow it.
Our Watchdog not Lapdog campaign called for the new financial regulator to be strong, open and proactive. Martin Wheatley must stick to his plans for tough action – even if it’s unpopular with the bankers.
Cash Isas are a popular and well-established way to save, but our recent investigation reveals that some of Britain’s biggest banks are failing to give the right advice when it comes to transferring these savings.
George Osborne has officially branded 2013 ‘the year of change in our banking system’ in his speech launching the Banking Reform Bill. But do the reforms really go far enough?
In theory, fee-charging current accounts should represent good value to some customers. But are they still good value if you’re not eligible to use some of the account’s benefits?
Many banks have promised to focus on their customer services over sales. So we surveyed more than 500 front-line bank staff to find out if the pressure to sell still pervades the culture in the big five banks.
Our executive director, Richard Lloyd, appeared on BBC 5 Live on Monday to discuss the future of banking with a panel of experts. As trust and culture topped the agenda, aren’t we overdue a big change in banking?
Party conference season’s underway as the UK’s main political parties outline their visions. But do you trust any of them to fix the banks? Our poll shows there’s little confidence in any one party to fix banking…