Natalie became the winner of our first Your Consumer Champion award after creating a gambling block that protects vulnerable customers. This is her story.
in Money
Your Consumer Champion: Natalie Ledward
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Banking
Posts tagged with "banking"
in Money
Bank branches: are we ready to say goodbye?
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The way we bank and spend our money has changed at an unprecedented pace, but is society really ready to say goodbye to the bank branch?
in Money
Is high street banking in Wales a thing of the past?
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We’ve identified a worrying trend of bank branch closures in Wales. As we give evidence to the Welsh Assembly for the first time, do you share our concerns?
in Money
Win! FCA takes action on the overdraft market
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We’ve campaigned for years for an end to rip-off unarranged overdraft fees. Our guest, Chris Woolward, explains how the FCA is shaking up the market.
in Money
How I lost £66,000 to scammers
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Cally was the victim of a devastating bank transfer scam. Here she explains what happened, and how you can avoid falling into the same trap.
in Money
Is your local cash machine no longer free?
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We’re becoming more and more concerned about the challenges people are facing to access their cash free of charge. Have you been forced to pay for withdrawals?
in Money
Why TSB has decided to refund fraud victims
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TSB’s 5.2 million customers are now protected by a ‘fraud refund guarantee’. Our guest, the Head of Fraud at TSB, explains why the decision was taken.
in Money
What is the 'Consumer Refund Service'?
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When a member received a letter from the ‘Consumer Refund Service’ they got in touch with us to make sure it was legitimate. Here’s what we told them.
in Money
I lost my life savings to scammers
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Consumers are being targeted in a new bank transfer scam. Our guest author Emma Harper speaks out after losing nearly £20,000 to the scammers…
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FCA: why we’re taking action on overdrafts
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Unarranged overdraft fees can be expensive and harmful – that’s why we’re proposing a radical redesign, says Christopher Woolard, Director of Strategy and Competition at the Financial Conduct Authority.
in Money
Mark Carney: Let’s decide the future of money
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Does cash hold a place in the future of money or are digital transactions now king? Our guest author Mark Carney, Governor of the Bank of England, wants to know your thoughts.
in Money
Update: stopping bank transfer scams – what would meaningful action look like?
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Our research has found that people are still losing life-changing sums of money to fraudsters exploiting bank transfer payments. So, how much longer should we wait for effective action from industry?
in Health
Have you planned for care in later life?
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Only a small fraction of us are planning for care costs in later life, according to our new research. How concerned should we be?
in Money
Open Banking: how can you stay safe when sharing financial data?
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Open Banking – the ability to securely share your current account data with trusted third parties – has been running in the UK for a few months. Guest author, Caroline Ambrose, from Barclays UK, explains…