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Bank notes that are built to last

New fiver

The introduction of new £5 plastic bank notes across the UK is just a few months away. They’re supposed to be difficult to damage and tricky to fake. How do you feel about the new notes?

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Was your packaged bank account mis-sold?

Pound coins

A packaged bank account can save you time and money, providing you make use of it. But our investigation has found that complaints about the way these products are sold are on the rise.

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We deserve better banks

Better Banks campaign logo

Our surveys have once again found that the big banks aren’t getting customer service right. Standards aren’t being driven up across the industry due to a lack of competition, so today we’re launching a campaign calling for better banks.