Today marks Theresa May’s first 100 days as Prime Minister. And while we’ve heard some positive things from her new government about prioritising consumer interests, we think what’s needed is a comprehensive consumer strategy to smarten up essential services.
In this world of ever-more sophisticated scams, it’s increasingly hard to know who to trust.
Imagine this: You’ve had some building work done on your house and you’re arranging to pay the builder. Then you receive an email from your builder informing you that their bank account details have changed…
TV presenter, Gloria Hunniford, had £120k stolen from her Santander savings account when four strangers went into a different Santander branch and had themselves added as signatories to her account. Gloria joins us to tell us why banks must do more to stop scams.
A recent survey of 8,815 Which? members found that 30% of them pay a fee for their current/packaged bank account, with the majority believing they get a good deal. But is it really worth paying a fee for these accounts?
A Which? member came to us for advice after a scammer convinced him to pay £2,600 up-front for a caravan that never materialised…
After a near two-year-long probe into the banking sector, the Competition and Markets Authority has today published its proposals to shake up banking. But will it be enough?
The Financial Conduct Authority has proposed a deadline of June 2019 for people to claim for mis-sold Payment Protection Insurance.
When people face a shortfall in their finances, they probably turn to their bank first. But it might surprise you to know we’ve found unarranged overdrafts that cost more than a payday loan.
The introduction of new £5 plastic bank notes across the UK is just a few months away. They’re supposed to be difficult to damage and tricky to fake. How do you feel about the new notes?
The Competition and Markets Authority (CMA) has today unveiled its grand plan to improve competition in banking. But we think the proposals have fallen short of the mark.
With online scams becoming ever more sophisticated and one case being reported every minute, are businesses doing enough to safeguard us from scams?
The CMA has issued its possible remedies for retail banking, but we’re not convinced it has gone far enough. So how would you improve banking for customers?
The Times reports that Met Police Commissioner Sir Bernard Hogan-Howe has said victims of online fraud should no longer be refunded by banks if they fail to protect themselves.