A Which? member came to us for advice after a scammer convinced him to pay £2,600 up-front for a caravan that never materialised…
After a near two-year-long probe into the banking sector, the Competition and Markets Authority has today published its proposals to shake up banking. But will it be enough?
The Financial Conduct Authority has proposed a deadline of June 2019 for people to claim for mis-sold Payment Protection Insurance.
When people face a shortfall in their finances, they probably turn to their bank first. But it might surprise you to know we’ve found unarranged overdrafts that cost more than a payday loan.
The introduction of new £5 plastic bank notes across the UK is just a few months away. They’re supposed to be difficult to damage and tricky to fake. How do you feel about the new notes?
The Competition and Markets Authority (CMA) has today unveiled its grand plan to improve competition in banking. But we think the proposals have fallen short of the mark.
With online scams becoming ever more sophisticated and one case being reported every minute, are businesses doing enough to safeguard us from scams?
The CMA has issued its possible remedies for retail banking, but we’re not convinced it has gone far enough. So how would you improve banking for customers?
The Times reports that Met Police Commissioner Sir Bernard Hogan-Howe has said victims of online fraud should no longer be refunded by banks if they fail to protect themselves.
Do you know your Isa from your elbow? No? Well you’re not really expected to, but your bank is…
A packaged bank account can save you time and money, providing you make use of it. But our investigation has found that complaints about the way these products are sold are on the rise.
With all the talk of new technology and how it will change the way we manage our money, it’s easy to roll your eyes and give in to innovation-fatigue. But should we embrace the future?
Our surveys have once again found that the big banks aren’t getting customer service right. Standards aren’t being driven up across the industry due to a lack of competition, so today we’re launching a campaign calling for better banks.
Made-up companies will go to extreme lengths to appear legitimate – as Charles discovered when he lost £269 paying for a dishwasher by direct bank transfer.