We’re becoming more and more concerned about the challenges people are facing to access their cash free of charge. Have you been forced to pay for withdrawals?
TSB’s 5.2 million customers are now protected by a ‘fraud refund guarantee’. Our guest, the Head of Fraud at TSB, explains why the decision was taken.
When a member received a letter from the ‘Consumer Refund Service’ they got in touch with us to make sure it was legitimate. Here’s what we told them.
Consumers are being targeted in a new bank transfer scam. Our guest author Emma Harper speaks out after losing nearly £20,000 to the scammers…
Unarranged overdraft fees can be expensive and harmful – that’s why we’re proposing a radical redesign, says Christopher Woolard, Director of Strategy and Competition at the Financial Conduct Authority.
Does cash hold a place in the future of money or are digital transactions now king? Our guest author Mark Carney, Governor of the Bank of England, wants to know your thoughts.
Our research has found that people are still losing life-changing sums of money to fraudsters exploiting bank transfer payments. So, how much longer should we wait for effective action from industry?
Only a small fraction of us are planning for care costs in later life, according to our new research. How concerned should we be?
Open Banking – the ability to securely share your current account data with trusted third parties – has been running in the UK for a few months. Guest author, Caroline Ambrose, from Barclays UK, explains…
The Financial Conduct Authority (FCA) has said it will be looking into the high-cost credit sector, which includes overdrafts, next month. But is this too little too late, asks our guest author Rachel Reeves MP?
Last Wednesday, the Payment Systems Regulator set out its plans for the design and development of an industry code to better protect people from bank transfer scams and provide a reimbursement scheme to help victims. Here, our guest, Paul Smith, the regulator’s head of policy, explains what it means.. (more on new PSR code…)
Banks have an obligation to crack down on fraud and prevent their accounts being used by scammers. But tight regulations mean opening an account can be tricky if you don’t have proof of address or are new to the UK. Do you think it could be easier or are the precautions justified? (more on opening bank accounts…)
Are you harbouring a pot full of copper coins with no idea how to change or spend them? Or do you make sure you spend those pennies straight away? Perhaps it’s time to do away with them altogether…
Recent Which? research has identified more than 200 communities in Britain with poor ATM provision, or no cash machines at all. This makes our call for the Payments Systems Regulator to conduct an independent review of free-to-use cashpoints all the more urgent. (more on cashpoint crisis…)