Described as the ‘most secure coin in the world’, the new 12-sided £1 will enter circulation at the end of March. Is this a step forward for British currency, or is it more trouble than it’s worth? (more on new £1 coin…)
2016 has been an eventful year! The decision to leave the EU, a new Prime Minister and the election of President Trump have taken many of us by surprise. It’s also been a big year for Which?’s campaigns…
Our latest research reveals some of the experiences Scottish people have in public and private markets. It’s clear consumer issues can be region specific – what problems do you come up against in your area?
Our recent research has found that the major banks have closed over 1,000 branches since 2015. But what happens if you aren’t happy to bank online and your nearest branch is miles away? (bank branch closures…)
Latest Which? research has found that many people consider broadband to be an essential service. So what do you use yours for? (more on broadband uses…)
The Which? scams story reporting tool has been running for little over two weeks. With well over 30,000 people contacting us, it’s clear there are many more still to come. Have you got a scam story to share?
In August the Competition and Markets Authority concluded its two year long banking inquiry, but the inquiry failed to adequately tackle unarranged overdraft charges. Now the Financial Conduct Authority has agreed to step in and review these unfair fees. So will this finally resolve the problem?
Several reports in the media seem to have been inspired by horror movies when describing the savings market in the aftermath of the Bank of England base rate dropping to 0.25% in August.
Last Tuesday, I appeared before the House of Commons’ Treasury Select Committee to give evidence on the Competition and Markets Authority’s banking inquiry.
While shopping online, a Which? member nearly fell victim to a sophisticated online credit card scam that none of our experts have come across before.
Today marks Theresa May’s first 100 days as Prime Minister. And while we’ve heard some positive things from her new government about prioritising consumer interests, we think what’s needed is a comprehensive consumer strategy to smarten up essential services.
In this world of ever-more sophisticated scams, it’s increasingly hard to know who to trust. How good is your online banking security?
Imagine this: You’ve had some building work done on your house and you’re arranging to pay the builder. Then you receive an email from your builder informing you that their bank account details have changed…
TV presenter, Gloria Hunniford, had £120k stolen from her Santander savings account when four strangers went into a different Santander branch and had themselves added as signatories to her account. Gloria joins us to tell us why financial institutions must do more to stop bank transfer scams.