A scammer tricked me out of life savings

phone scam

We hear so much about scams, but what’s it really like to suffer one? One man, who would prefer to remain anonymous, contacted us after a scammer pretending to be from his bank convinced him to transfer money to a ‘safe account’.


Was your packaged bank account mis-sold?

Pound coins

A packaged bank account can save you time and money, providing you make use of it. But our investigation has found that complaints about the way these products are sold are on the rise.


We deserve better banks

Better Banks campaign logo

Our surveys have once again found that the big banks aren’t getting customer service right. Standards aren’t being driven up across the industry due to a lack of competition, so today we’re launching a campaign calling for better banks.