At the very core of our day-to-day lives is our ability to access, spend and manage money. As technology advances, how can we protect access to banking?
Frank got in touch with us when he received a phone call, allegedly from Microsoft, stating that his computer had been ‘hacked’. Here’s what happened next.
The CEO of UK Finance and I have written to Pay.UK to urge it to back a vital scams reimbursement funding proposal. Here’s our letter to its chair, Ms Melanie Johnson.
Our Cash Summit brought together everyone who’s anyone in banking and finance. Now, we’re discussing what’s next for our Freedom to Pay campaign.
A complex scam involving phone calls from ‘Visa’ followed by the ‘police’ is currently doing the rounds. Here’s what you need to watch out for.
SMS scams, commonly known as ‘smishing’ have been around for a while, but it looks like they’re getting more sophisticated. Have you received one like this?
Natalie became the winner of our first Your Consumer Champion award after creating a gambling block that protects vulnerable customers. This is her story.
The way we bank and spend our money has changed at an unprecedented pace, but is society really ready to say goodbye to the bank branch?
We’ve identified a worrying trend of bank branch closures in Wales. As we give evidence to the Welsh Assembly for the first time, do you share our concerns?
We’ve campaigned for years for an end to rip-off unarranged overdraft fees. Our guest, Chris Woolward, explains how the FCA is shaking up the market.
Cally was the victim of a devastating bank transfer scam. Here she explains what happened, and how you can avoid falling into the same trap.
We’re becoming more and more concerned about the challenges people are facing to access their cash free of charge. Have you been forced to pay for withdrawals?
TSB’s 5.2 million customers are now protected by a ‘fraud refund guarantee’. Our guest, the Head of Fraud at TSB, explains why the decision was taken.
When a member received a letter from the ‘Consumer Refund Service’ they got in touch with us to make sure it was legitimate. Here’s what we told them.