Natalie became the winner of our first Your Consumer Champion award after creating a gambling block that protects vulnerable customers. This is her story.
The way we bank and spend our money has changed at an unprecedented pace, but is society really ready to say goodbye to the bank branch?
Our Cash Summit brought together everyone who’s anyone in banking and finance. Now, we’re discussing what’s next for our Freedom to Pay campaign.
We’ve identified a worrying trend of bank branch closures in Wales. As we give evidence to the Welsh Assembly for the first time, do you share our concerns?
We’ve campaigned for years for an end to rip-off unarranged overdraft fees. Our guest, Chris Woolward, explains how the FCA is shaking up the market.
Cally was the victim of a devastating bank transfer scam. Here she explains what happened, and how you can avoid falling into the same trap.
We’re becoming more and more concerned about the challenges people are facing to access their cash free of charge. Have you been forced to pay for withdrawals?
TSB’s 5.2 million customers are now protected by a ‘fraud refund guarantee’. Our guest, the Head of Fraud at TSB, explains why the decision was taken.
When a member received a letter from the ‘Consumer Refund Service’ they got in touch with us to make sure it was legitimate. Here’s what we told them.
Consumers are being targeted in a new bank transfer scam. Our guest author Emma Harper speaks out after losing nearly £20,000 to the scammers…
Unarranged overdraft fees can be expensive and harmful – that’s why we’re proposing a radical redesign, says Christopher Woolard, Director of Strategy and Competition at the Financial Conduct Authority.
Does cash hold a place in the future of money or are digital transactions now king? Our guest author Mark Carney, Governor of the Bank of England, wants to know your thoughts.
Our research has found that people are still losing life-changing sums of money to fraudsters exploiting bank transfer payments. So, how much longer should we wait for effective action from industry?
Only a small fraction of us are planning for care costs in later life, according to our new research. How concerned should we be?