Clive asks: Four years ago I bought Microsoft’s Vista Ultimate, which was a state of the art operating system for PCs at the time. Recently, my hard drive failed and I re-installed Vista from the disk I’d bought.
Helen asks: My daughter purchased a second-hand pram from a local shop for £180. When we started stripping it down to clean it, we discovered that the accompanying car seat is cracked and held together with tape.
Felicé asks: When I first began using my new Windows 7 computer it was possible to play both CDs and DVDs with Windows Media Player. Gradually, it began cutting music tracks off and is now doing the same with DVDs.
Irene asks: For over 30 years my husband and I have had buildings and contents insurance. In that time we’ve had two minor claims for storm damage (snow coming off the roof and through the conservatory).
Claudia asks: I’ve been on estimated bills for ages and my supplier has just put its prices up. I’m worried that when I next give a meter reading it will charge me loads more at the expensive price…
Sylvia asks: I often find that when I return an item to a shop for a refund I’m asked to fill in a form for the shop to keep. It asks for my printed name, my signature, my full address and sometimes my phone number.
Stuart asked: My daughter recently purchased two tickets for T in the Park festival for £400 from a seller on eBay. She purchased the tickets in April and was told they would be despatched one week before the concert.
Mike asked: Some time ago I bought a netbook. I was told it ran Windows 7. I asked about compatibility as I use Microsoft 1997-2003 and was assured by the assistant at Curry’s that there was no problem.
You ask: I bought an iPad from my local Orange phone shop for £90 and agreed to pay £25 per month. I took it home, tried it out and then realised that the contract was for 24 months, which I wasn’t told about.
Robert asked: We recently booked a holiday with an agency, but six weeks prior to the due date, the agency told us it had to cancel the agreement because of infrastructure problems with the apartment we had booked.
You ask: I’m about to buy a used car from a Ford main dealer. On the order is a charge of £89 for ‘Documentation and Taxation’. This charge does not include Road Fund Licence which is listed separately.
You ask: I did a free trial credit check on Creditexpert.com… the only thing is, it isn’t free unless you cancel it. When I phoned customer services, I was told I would get a refund, but four days later I had no refund.
You ask: I recently changed ISP from Orange to BT and feel badly treated. I had no internet for days and their pledge of 24/7 tech support is pathetic when the line closes at 8pm! They said that I can claim, but how?