Hello and welcome to Which? Conversation’s Welcome Lounge. Introduce yourself to our friendly community and let us know what brought you here.
Knowing your consumer rights can help you get a deposit refunded if things go wrong – and that also applies to getting your money back from a car dealer…
(more on deposit refunds…)
Are you planning to file a self-assessment tax return this year? If so, we want to hear from you. Don’t end up like the reader who was fined £1,600 for a late tax return, even though he didn’t owe any tax…
Peter asks: We lost connection to our BT Broadband for 14 out of 18 days. We contacted them repeatedly, and an adviser asked my elderly wife to crawl on the floor to unscrew the plug and check all the connections!
Cheeky Frankie: I saw a Kindle case for £0.00 online, and for a laugh I ordered ten to see what would happen. Although I had to pay postage and packing, they were delivered. But now the website wants them back.
Mark asks: Last June my wife bought a new treadmill. Recently while running on it, the frame snapped in half. When she called the company, it said the treadmill was out of warranty and there’s nothing it could do…
Andrina asks: After buying a car in 2010 it has been in and out of the garage ever since. On the last trip it had to have its flywheel, clutch, release mechanism and bearing replaced.
Simon asks: I’ve spent three days trying to order a cooker/hob. Currys has been far from helpful – it says there’s a technical hitch and it cannot process the order, but it is still offering the deal on its website.
David asks: I’ve been calling the USA on my landline and have been charged a higher rate than the one advertised on my provider’s website. It said 8.45p per minute but I’ve been charged 11.2p per minute.
Alison asks: My husband and I were given £400 of Habitat vouchers for our wedding. Unfortunately, as I have health problems, we struggled to get into any of the Habitat stores to use them and I couldn’t use them online.
Mattie asks: I understood the only way to avoid booking fees for concert tickets was to buy them direct from the box office with cash. However, the last time I bought tickets in this way, I was charged.
Emma asks: I’m always worried about my phone usage, so every month I get a text saying I’m coming close to my data limit so I know to stop using data. Then, this month, I checked my usage online and was really shocked.
Robert asks: My local 24-hour convenience store doesn’t display any prices, either on the shelves or the items themselves. I’d like to know if this is legal or if they should display prices?
Terry asks: I recently had an annual service at Kwikfit, including fitting two new front tyres. About three weeks after, when hand washing my car, I discovered damage to both sills of the car at the two front jacking points.