We helped a member get her money back after an airline refused to refund the cost of her replacement items…
Brief cases: refused reimbursement for lost luggage
7
Are you entitled to compensation from TAP Air Portugal?
16
Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers.
What’s your worst airport parking experience?
3
With the school holidays firmly upon us, many will be jetting off abroad – and leaving their cars parked at the airport. But why is the process often so expensive – and sometimes stressful?
Have you faced long queues hiring a holiday car?
6
If you have, you’re not alone – but frustrating waits at car rental desks vary greatly between companies. Our new research reveals all…
in Food & Drink, Travel & Leisure
‘Truly awful’ food: what’s the worst airport meal you’ve had?
9
TV chef James Martin came under fire on Twitter last weekend, after a customer branded a cheeseburger at his Glasgow Airport restaurant ‘truly awful’. Why is airport food so often disappointing?
Have you ever tried a luggage courier service?
13
It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)
Air travel: can airlines do more when bags go missing?
2
A fault with Gatwick airport’s baggage system has left hundreds of passengers without their belongings. What can travel companies do to protect us against instances like this?
Air travel: past vs present
12
When it comes to flying these days, does anyone really anticipate or enjoy the flight anymore? Are the glory days of air travel well and truly over?
Travelling to Canada? Did you know about its new visa rules?
38
A new scheme became mandatory last Thursday. But it seems few knew about these new visa rules for Canada and it’s already caught people out. (more on Canada’s new visa rules…)
Would you pay to complain to an ombudsman about your airline?
95
Flight delayed? Baggage lost? An airline regulator thinks it should cost you £25 to further your complaint about your airline under the alternative dispute resolution’s new complaints system.
Have you claimed for a flight delay or cancellation?
32
Flight delays hit 43 million air passengers between April last year and March, but tens of thousands of passengers on late running flights aren’t claiming the compensation they’re due.
Have you used your air miles yet?
18
Are you accumulating air miles in hope that they’ll whisk you away somewhere exotic? Guest author Derek Mott wonders whether these schemes are actually worth your loyalty…
Three-hour flight takes off without toilet paper
43
Ryanair calls itself a ‘no-frills airline’ so you’d probably expect to do without a few luxuries in return for getting a cheap fare. But what about toilet rolls? And on a three-hour flight?
Would you pay more for a flight with a punctual airline?
14
Would you pay more to fly with an airline with an excellent punctuality record? For a short-haul flight I think I probably would and a number of members said they would too…