Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
Thomas Cook collapse: your questions answered
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Had a flight cancelled? Here’s how we can help
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When a flight cancellation almost ruined a member’s weekend, he visited our site to find out how much he was due. Here’s how we were able to help.
What’s the future of long-distance transport?
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With aviation such a large contributor to CO2 emissions, what viable method of transport could replace it in the future? Is Hyperloop a possible solution?
Why disabled passengers still have to fight for fairer travel
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Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences?
Brief cases: refused reimbursement for lost luggage
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We helped a member get her money back after an airline refused to refund the cost of her replacement items…
Are you entitled to compensation from TAP Air Portugal?
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Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers.
What’s your worst airport parking experience?
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With the school holidays firmly upon us, many will be jetting off abroad – and leaving their cars parked at the airport. But why is the process often so expensive – and sometimes stressful?
Have you faced long queues hiring a holiday car?
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If you have, you’re not alone – but frustrating waits at car rental desks vary greatly between companies. Our new research reveals all…
in Food & Drink, Travel & Leisure
‘Truly awful’ food: what’s the worst airport meal you’ve had?
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TV chef James Martin came under fire on Twitter last weekend, after a customer branded a cheeseburger at his Glasgow Airport restaurant ‘truly awful’. Why is airport food so often disappointing?
Have you ever tried a luggage courier service?
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It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)
Air travel: can airlines do more when bags go missing?
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A fault with Gatwick airport’s baggage system has left hundreds of passengers without their belongings. What can travel companies do to protect us against instances like this?
Air travel: past vs present
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When it comes to flying these days, does anyone really anticipate or enjoy the flight anymore? Are the glory days of air travel well and truly over?
Travelling to Canada? Did you know about its new visa rules?
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A new scheme became mandatory last Thursday. But it seems few knew about these new visa rules for Canada and it’s already caught people out. (more on Canada’s new visa rules…)
Would you pay to complain to an ombudsman about your airline?
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Flight delayed? Baggage lost? An airline regulator thinks it should cost you £25 to further your complaint about your airline under the alternative dispute resolution’s new complaints system.