A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.
Legal advice: stranded in Australia by airline
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Airport
Posts tagged with "airport"
Maintaining trust in travel: our 10-point plan
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Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.
Flybe collapse: your questions answered
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Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
Coronavirus: your travel and consumer rights questions
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The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.
Thomas Cook collapse: your questions answered
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Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
Had a flight cancelled? Here’s how we can help
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When a flight cancellation almost ruined a member’s weekend, he visited our site to find out how much he was due. Here’s how we were able to help.
What’s the future of long-distance transport?
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With aviation such a large contributor to CO2 emissions, what viable method of transport could replace it in the future? Is Hyperloop a possible solution?
Why disabled passengers still have to fight for fairer travel
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Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences?
Brief cases: refused reimbursement for lost luggage
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We helped a member get her money back after an airline refused to refund the cost of her replacement items…
Are you entitled to compensation from TAP Air Portugal?
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Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers.
What’s your worst airport parking experience?
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With the school holidays firmly upon us, many will be jetting off abroad – and leaving their cars parked at the airport. But why is the process often so expensive – and sometimes stressful?
Have you faced long queues hiring a holiday car?
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If you have, you’re not alone – but frustrating waits at car rental desks vary greatly between companies. Our new research reveals all…
in Food & Drink, Travel & Leisure
‘Truly awful’ food: what’s the worst airport meal you’ve had?
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TV chef James Martin came under fire on Twitter last weekend, after a customer branded a cheeseburger at his Glasgow Airport restaurant ‘truly awful’. Why is airport food so often disappointing?
Have you ever tried a luggage courier service?
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It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)