Cancelled – the most annoying word to see next to your flight number. But airports and airlines are at least trying to improve their services in extreme weather – so how could they do better when the next crisis hits?
Posts tagged with "airlines"
It’s Ryanair policy for passengers to print their own boarding passes, but if its forgotten they’ll be hit by £34 for it to be reissued at the airport. But should a boarding pass really be your responsibility in the first place?
In 2010, more airports than ever before have been charging passengers for vehicle drop-offs, luggage trolleys and compulsory departure fees. Is this really an outrage or a financial necessity to keep local airports alive?
Were you lucky enough to jump on a plane this year? I said ‘jump on a plane’ not off it, though you may have wanted to do the latter with all the delays holiday goers endured this year.
For travel companies, the countdown to Boxing Day has already begun. But allegedly the travel chaos in 2010 has damaged next year’s trade, with more of us choosing to avoid holidaying overseas.
From today you’ll be paying more airport tax on any flight you take. So how much will your wallet be affected by these changes – and are you willing to swallow the extra cost?
More airlines are encouraging us to check-in electronically – whether that be online or by using self-service kiosks at the airport. But is this really the best option for air passengers?
Do you feel duped by flight fares that bare no resemblance to the final cost? Wouldn’t it be better if all those ‘extras’ were included from the get go? Well, our mistrust has forced some airlines to change tack.
There’s no doubting that comfort is integral to your enjoyment on a long-haul flight, but is airline entertainment just as key to your in-flight happiness?
Tried to get compensation for a delayed flight? Then you’d have been thrilled by last year’s ruling that airlines should pay us for flights delayed by over three hours. But now that decision has crash-landed.
Most travellers caught up in the volcanic ash nightmare have had their cash reimbursed by now. So why does KLM think it’s fair to keep its customers waiting?
Which? Holiday’s Head of Research, Rochelle Turner, replies to a criticism of our airline survey. Why do we only ask typical British holiday makers about their journeys, rather than frequent fliers?