One month ago today we launched our campaign to upgrade airline compensation following BA’s catastrophic IT failure. We’re not happy with the airline’s response and so today we’re upping the pressure and asking passengers to send their message to BA’s CEO.
Posts tagged with "airlines"
Thousands of BA passengers were grounded following a computer system failure in May. In the aftermath, we asked you ‘should BA offer its passengers automatic compensation?’ Here’s what you said.
Around 75,000 people were affected when BA suffered a massive IT failure last weekend. BA is refusing to automatically compensate those whose holidays were ruined. We don’t think this is acceptable. Do you?
If ever there was a time for British Airways to have an IT meltdown, it’s probably fair to say that the May Bank Holiday weekend and the start of half-term for schools in England and Wales wasn’t exactly ideal. So were you affected by the flight delays and cancellations?
A fault with Gatwick airport’s baggage system has left hundreds of passengers without their belongings. What can travel companies do to protect us against instances like this?
When it comes to flying these days, does anyone really anticipate or enjoy the flight anymore? Are the glory days of air travel well and truly over?
Earlier this week a gluten-free passenger on a nine-hour flight was served up a solitary banana and a sachet of salt for his breakfast. Have you witnessed or experienced any dietary requirement fails?
The lowly in-flight meal rarely springs to mind when reminiscing about holiday highlights. But, will we look back at the dry bread rolls, plastic meats and the stickiest of sticky rice with fonder memories?
Recent Which? research has found that passengers who are unexpectedly made to put their hand luggage in the hold when at the gate, risk leaving valuable, uninsured items in an unsecured bag. But what if your bag goes missing when it’s in the cabin? (more on carry-on luggage…)
If your flight is delayed by more than three hours, you could be entitled to compensation, but what do you do if the company you’re claiming against isn’t responsive?
A new scheme became mandatory last Thursday. But it seems few knew about these new visa rules for Canada and it’s already caught people out. (more on Canada’s new visa rules…)
Nothing makes my blood boil more than the extra fees airlines charge, and judging by a recent Which? Travel survey, I’m not alone. Do you think these fees are fair?
It seems we’ve seen a step back on roaming charges after the European Commission announced a catch on what appeared to be an otherwise great win for travelling mobile phone users.
Flight delayed? Baggage lost? An airline regulator thinks it should cost you £25 to further your complaint about your airline under the alternative dispute resolution’s new complaints system.