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archive

Airlines

Posts tagged with "airlines"

23 December 2020 in Travel & Leisure

Legal advice: stranded in Australia by airline

4

A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.

(more…)

3 November 2020 in Travel & Leisure

Refund Us. Reform Travel: join our campaign

111

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

(more…)

18 September 2020 in Travel & Leisure

Have you escalated a complaint against an airline?

2

Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?

(more…)

11 June 2020 in Travel & Leisure

We’re taking your travel stories to the CAA

61

The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.

more on travel

7 May 2020 in Travel & Leisure

Is your airline or holiday company claiming ‘force majeure’?

57

We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?

(more…)

22 April 2020 in Travel & Leisure

Maintaining trust in travel: our 10-point plan

423

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel

2 April 2020 in Travel & Leisure

Has an airline offered you a voucher instead of a refund?

197

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)

5 March 2020 in Travel & Leisure

Flybe collapse: your questions answered

121

Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?

(more…)

14 February 2020 in Money

Legal advice: flight compensation rules

5

Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.

more legal advice

3 January 2020 in Money

Legal advice: ‘no-show’ clause challenged

21

Ever had trouble with a contract term you felt was unfair? Here’s how we were able to help a member challenge a ‘no-show’ clause that left her out of pocket.

more on legal advice

20 December 2019 in Travel & Leisure

My experience of the Thomas Cook collapse

2

I was due to fly with Thomas Cook in January. After the company went under, I was worried about getting my money back. Here’s how I was able to do it.

(more…)

23 September 2019 in Travel & Leisure

Thomas Cook collapse: your questions answered

366

Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?

more on travel

18 September 2019 in Travel & Leisure

Had a flight cancelled? Here’s how we can help

6

When a flight cancellation almost ruined a member’s weekend, he visited our site to find out how much he was due. Here’s how we were able to help.

more on flight delays

3 September 2019 in Travel & Leisure

Why disabled passengers still have to fight for fairer travel

18

Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences?

on disabled access

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