Monarch, one of the UK’s most popular airlines, has ceased trading, affecting hundreds of thousands of people both here and abroad. Today, we share our consumer rights guide for those affected when an airline goes bust.
Merry O’Dreary Christmas! Ryanair’s latest batch of cancellations is set to affect another 400,000 passengers over the winter. Would an apologetic 40 euro voucher from Michael O’Leary be enough to put him back on your nice list?
Ryanair is cancelling thousands of flights, potentially affecting 400,000 people. Have you had your travel plans upended by the move and what do you want to see Ryanair do about it?
3,000 postcards addressed to British Airways chief exec Alex Cruz have been handed to the airline. Unfortunately he didn’t want to meet us. What do you think of BA’s response to our campaign?
It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)
A delayed or cancelled flight can ruin a holiday and claiming compensation can be a frustratingly drawn-out process. That’s why we’re calling on all airlines to implement automatic compensation. (more on automatic flight compensation…)
You know that holiday feeling of not wanting to go back to reality? Well maybe reality isn’t quite so bad. Terri joins us as a guest to explain what happened when her Easyjet flight was delayed for almost two days…
One month ago today we launched our campaign to upgrade airline compensation following BA’s catastrophic IT failure. We’re not happy with the airline’s response and so today we’re upping the pressure and asking passengers to send their message to BA’s CEO.
Thousands of BA passengers were grounded following a computer system failure in May. In the aftermath, we asked you ‘should BA offer its passengers automatic compensation?’ Here’s what you said.
Around 75,000 people were affected when BA suffered a massive IT failure last weekend. BA is refusing to automatically compensate those whose holidays were ruined. We don’t think this is acceptable. Do you?
If ever there was a time for British Airways to have an IT meltdown, it’s probably fair to say that the May Bank Holiday weekend and the start of half-term for schools in England and Wales wasn’t exactly ideal. So were you affected by the flight delays and cancellations?
A fault with Gatwick airport’s baggage system has left hundreds of passengers without their belongings. What can travel companies do to protect us against instances like this?
When it comes to flying these days, does anyone really anticipate or enjoy the flight anymore? Are the glory days of air travel well and truly over?
Earlier this week a gluten-free passenger on a nine-hour flight was served up a solitary banana and a sachet of salt for his breakfast. Have you witnessed or experienced any dietary requirement fails?