Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
When a flight cancellation almost ruined a member’s weekend, he visited our site to find out how much he was due. Here’s how we were able to help.
Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences?
We helped a member get her money back after an airline refused to refund the cost of her replacement items…
I joined Clive Bull as guest expert on LBC’s Consumer Hour last Sunday evening – and complaints about flights and holidays dominated the agenda.
Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers.
TV chef James Martin came under fire on Twitter last weekend, after a customer branded a cheeseburger at his Glasgow Airport restaurant ‘truly awful’. Why is airport food so often disappointing?
Had an email from an airline along the lines of: ‘Someone else will bag that bargain-priced holiday if you don’t act now’? Well, don’t bother – we’ve discovered there is nothing to hurry for.
The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?
Snow has fallen across large parts of the country over the past couple of days, leaving roads closed, trains delayed, flights cancelled and all-round chaos in the run up to Christmas. Have your plans been affected?
(more on travel plans…)
When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…
Monarch, one of the UK’s most popular airlines, has ceased trading, affecting hundreds of thousands of people both here and abroad. Today, we share our consumer rights guide for those affected when an airline goes bust.
Merry O’Dreary Christmas! Ryanair’s latest batch of cancellations is set to affect another 400,000 passengers over the winter. Would an apologetic 40 euro voucher from Michael O’Leary be enough to put him back on your nice list?
Ryanair is cancelling thousands of flights, potentially affecting 400,000 people. Have you had your travel plans upended by the move and what do you want to see Ryanair do about it?