We helped a member get her money back after an airline refused to refund the cost of her replacement items…
Brief cases: refused reimbursement for lost luggage
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LBC Consumer Hour: flights and holiday complaints
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I joined Clive Bull as guest expert on LBC’s Consumer Hour last Sunday evening – and complaints about flights and holidays dominated the agenda.
Are you entitled to compensation from TAP Air Portugal?
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Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers.
in Food & Drink, Travel & Leisure
‘Truly awful’ food: what’s the worst airport meal you’ve had?
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TV chef James Martin came under fire on Twitter last weekend, after a customer branded a cheeseburger at his Glasgow Airport restaurant ‘truly awful’. Why is airport food so often disappointing?
Is that hurry holiday deal really worth the rush?
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Had an email from an airline along the lines of: ‘Someone else will bag that bargain-priced holiday if you don’t act now’? Well, don’t bother – we’ve discovered there is nothing to hurry for.
What can airlines do to regain our trust?
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The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?
Has the snow scuppered your travel plans?
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Snow has fallen across large parts of the country over the past couple of days, leaving roads closed, trains delayed, flights cancelled and all-round chaos in the run up to Christmas. Have your plans been affected?
(more on travel plans…)
Delays and cancellations – isn’t it time for auto-comp?
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When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…
Have you been affected by the Monarch collapse?
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Monarch, one of the UK’s most popular airlines, has ceased trading, affecting hundreds of thousands of people both here and abroad. Today, we share our consumer rights guide for those affected when an airline goes bust.
Update: Ryanair cancels Christmas for its winter fliers
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Merry O’Dreary Christmas! Ryanair’s latest batch of cancellations is set to affect another 400,000 passengers over the winter. Would an apologetic 40 euro voucher from Michael O’Leary be enough to put him back on your nice list?
Update: Ryanair cancellations – have you been grounded?
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Ryanair is cancelling thousands of flights, potentially affecting 400,000 people. Have you had your travel plans upended by the move and what do you want to see Ryanair do about it?
Your personal message to British Airways has landed
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3,000 postcards addressed to British Airways chief exec Alex Cruz have been handed to the airline. Unfortunately he didn’t want to meet us. What do you think of BA’s response to our campaign?
Have you ever tried a luggage courier service?
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It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)
Should all airlines offer automatic compensation for flight delays?
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A delayed or cancelled flight can ruin a holiday and claiming compensation can be a frustratingly drawn-out process. That’s why we’re calling on all airlines to implement automatic compensation. (more on automatic flight compensation…)