A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.
Legal advice: stranded in Australia by airline
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Airlines
Posts tagged with "airlines"
Refund Us. Reform Travel: join our campaign
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Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
Have you escalated a complaint against an airline?
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Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?
We’re taking your travel stories to the CAA
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The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
Is your airline or holiday company claiming ‘force majeure’?
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We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?
Maintaining trust in travel: our 10-point plan
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Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.
Has an airline offered you a voucher instead of a refund?
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Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?
Flybe collapse: your questions answered
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Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
in Money
Legal advice: flight compensation rules
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Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.
in Money
Legal advice: ‘no-show’ clause challenged
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Ever had trouble with a contract term you felt was unfair? Here’s how we were able to help a member challenge a ‘no-show’ clause that left her out of pocket.
My experience of the Thomas Cook collapse
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I was due to fly with Thomas Cook in January. After the company went under, I was worried about getting my money back. Here’s how I was able to do it.
Thomas Cook collapse: your questions answered
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Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
Had a flight cancelled? Here’s how we can help
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When a flight cancellation almost ruined a member’s weekend, he visited our site to find out how much he was due. Here’s how we were able to help.
Why disabled passengers still have to fight for fairer travel
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Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences?