Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.
in Money
Legal advice: flight compensation rules
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Posts tagged with "is_tag"
in Money
Legal advice: ‘no-show’ clause challenged
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Ever had trouble with a contract term you felt was unfair? Here’s how we were able to help a member challenge a ‘no-show’ clause that left her out of pocket.
My experience of the Thomas Cook collapse
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I was due to fly with Thomas Cook in January. After the company went under, I was worried about getting my money back. Here’s how I was able to do it.
Thomas Cook collapse: your questions answered
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Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
Had a flight cancelled? Here’s how we can help
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When a flight cancellation almost ruined a member’s weekend, he visited our site to find out how much he was due. Here’s how we were able to help.
Why disabled passengers still have to fight for fairer travel
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Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences?
Brief cases: refused reimbursement for lost luggage
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We helped a member get her money back after an airline refused to refund the cost of her replacement items…
LBC Consumer Hour: flights and holiday complaints
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I joined Clive Bull as guest expert on LBC’s Consumer Hour last Sunday evening – and complaints about flights and holidays dominated the agenda.
Are you entitled to compensation from TAP Air Portugal?
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Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers.
in Food & Drink, Travel & Leisure
‘Truly awful’ food: what’s the worst airport meal you’ve had?
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TV chef James Martin came under fire on Twitter last weekend, after a customer branded a cheeseburger at his Glasgow Airport restaurant ‘truly awful’. Why is airport food so often disappointing?
Is that hurry holiday deal really worth the rush?
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Had an email from an airline along the lines of: ‘Someone else will bag that bargain-priced holiday if you don’t act now’? Well, don’t bother – we’ve discovered there is nothing to hurry for.
What can airlines do to regain our trust?
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The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?
Has the snow scuppered your travel plans?
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Snow has fallen across large parts of the country over the past couple of days, leaving roads closed, trains delayed, flights cancelled and all-round chaos in the run up to Christmas. Have your plans been affected?
(more on travel plans…)
Delays and cancellations – isn’t it time for auto-comp?
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When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…