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Complain for change: don’t put up with dodgy deliveries

Delivery being put in bin

Parcels left on doorsteps in the rain, dumped in recycle bins and even thrown over fences are among the delivery problems that people have told us about. Are you clued up on your delivery rights?

We asked more than 2,000 people about their experiences of online deliveries in the last year. More than 60% experienced problems.

Apart from parcels that were found soggy, smelling of rubbish and lying battered in front of fences, 40% of people just didn’t have their item delivered when specified. This is even more problematic when it comes to Christmas. Nearly one in ten said their gifts failed to arrive in time for the big day. This was despite nine in ten placing their orders on or before the Christmas delivery cut-off date. Our video shares more delivery woes:

Your rights for dodgy deliveries

So who’s responsible for bad delivery practices? The buck stops with the retailer. This may sound a little harsh, after all it’s the delivery courier who delivers the parcel. But when you buy something online, your contract is with the retailer, not the courier.

It’s the retailer who chooses the courier company – you don’t get a choice. Therefore, if the courier messes up, the retailer is the one who needs to sort it out.

And yet our survey found that people’s knowledge of their delivery rights is patchy. Seven in ten knew sellers must replace damaged goods even if they’ve been delivered and signed for. But only four in ten knew that if a parcel is left without your permission with a neighbour and the neighbour doesn’t have it, you can ask the retailer to resend it at no extra cost to you. So it’s definitely worth being clued up on your delivery rights.

Have you had any delivery nightmares? What unusual places have you found your parcel? And what kind of response have you had from a retailer when you’ve encountered a problem?

Comments

I ordered iPhone had email saying it had been delivered and signed for wrong signature I’m in the process of trying to sort it out but because they have a signature it’s proving so hard have rang police that was a waste of time it’s my grandsons present

I ordered and iPhone 6s from carphone warehouse, on an upgrade with Vodafone, paid £90.00 towards the phone, to be delivered the next day by DPD. Had an hour delivery slot, that came and went, so I went online to their online parcel tracking tool, and it said it had been delivered at 2.. And signed for by N, the DPD driver was called Lee,by the way. I phoned DPD straight away, they rang Lee and he said he had realised his mistake, and would pick up the parcel and redeliver within the hour. Nothing. Rang again, I was told it would be with me by 6.00, still nothing. Emailed DPD,at 7.45 got a reply, saying it had definitely been picked up and would be delivered that evening or the next day. I rang DPD at 9.30 in the morning, and they said it had gone back to the depot, to be put back on the system and would be with me by lunchtime. Nothing, rang again, and was told that as of yesterday the driver Lee no longer worked for DPD (make of that what you will) so I still haven’t got my phone, I’m paying for the contract already, I can’t cancel my contract because I have no phone to be sent back. Carphone warehouse don’t want to know, Vodafone don’t want to know. I just don’t know what else to do.

Hey Amanda

This is poor form from all involved. Under the Consumer Rights Act the retailer is responsible for the safe delivery of your purchase – which in this case is Carphone Warehouse.

There is also a default delivery period of 30 days during which the retailer needs to deliver unless a longer period has been agreed – after which time you’re entitled to end your contract with them for a full refund.

You should point out to Carphone Warehouse their legal responsibility.

There’s is a wealth of information and several template letters you can use on the Which? Consumer Rights website http://www.which.co.uk/consumer-rights/problem/know-your-delivery-rights-

I’ve had the same issue with virgin

Paying for a Samsung s6 for 2 years with no phone at all

teresa says:
9 April 2017

Why is the retailer responsible when the delivery company is at fault? No wonder they don’t care. I suppose this extends to any sender, retailer or not; you have no rights?

Your contract is with the retailer and, unless you arrange the delivery quite separately, they are responsible for ensuring you receive the goods you have purchased. It is their job to ensure you receive the original item or a replacement, and their job to deal with the delivery company they chose to deliver the goods.

This comment was removed at the request of the user

purchased a laptop battery through ebay it never arrived, seller says they have a signature, not mine, not even a calling card, ebay rejected my appeal, am so angry

I’ve ordered a watch from Amazon but never received it. I contacted Amazon to complain and investigate. Amazon told me the UPS delivery claiming that they delivered my watch and it’s been signed. The fact is i haven’t been home and never sign for it . Also nobody else has signed it on behalf of me. The signature that UPS has aas a proof of delivery is not belong to me . I told them so many times this is not my signature, but they refused to return my money
I’m so angry I lost my money and never received my watch . Amazon treated me so poorly and closed my case and they don’t want to help me at all
Please help me what to do ?

I have had a delivery which I didnt receive for a swegway from.ups and they are useless I have rang numerous times and they keep saying they will ring back in an hour but no calls and I can’t make a complaint online without opening an account and I don’t want an account

It’s about time the system introduced a couriers responsibility to the end user. Large companies such as Amazon dont give a toss about complaints against their couriers as it doesnt affect their business, how many of us can or do stop dealing with a company because of delivery issues?

Copied below is transcript of my on-line chat with Yodel, it becomes quite obvious very quickly where they consider the recipients come in the order of importance.

info: Welcome to the Yodel live chat Service. An advisor will be with you shortly.
info: You are now connected with Alexandra
Alexandra: Welcome to Yodel Online. How can I help you today?
Steve Moxon: Hi, we were expecting a parcel which should have been delivered yesterday and it didnt arrive, we expected it would be priorotised for delivery today but it hasnt been delivered again despite showing as being out for delivery both days
Alexandra: I’m sorry to hear that. Let me check this out for you. I won’t be a moment.
Steve Moxon: the ref number is JJD*****
Alexandra: Thank you.
Alexandra: Please could you confirm the full name and address that should be on your parcel?
Steve Moxon: 19 t****** c****, w**** East Yorkshire
Steve Moxon: your tracking service says it is out for delivery but has said that for the last two days. I need someone to contact the Selby hub to find out where the driver and parcel are.
Alexandra: This is out for delivery today, up until 7pm 🙂
Steve Moxon: That is what we were told yesterday, but it didnt arrive. We have had to wait in for two days for the parcel as the sender will not allow you to leave parcels with a neighbour. I need confirmation that the driver is still delivering in the area or not.
Alexandra: e cannot scan drivers i am afraid,
Alexandra: I can only advise to come back to us after 7pm, should this not be received.
Steve Moxon: No but they have mobile phones and the hub can contact them to find out where they are which would mean that we would know whether we have to stay in for the parcel to arrive tomday or cancel appointments for tommorrow in the hope that you manage to turn up then. I would have thought that basic customer consideration would mean that you would to be able to advise precisely what is happening and when we can expect the delivery.
Steve Moxon: when you have already let the customer down so badly
Steve Moxon: And what exactly will you do then?
Alexandra: I am afriad we cannot track drivers, I understand that ths is very frustrating.
Alexandra: I am afraid I can only advise to await todays delivery, at this time.
Steve Moxon: It is more than frustrating, this is losing me money and business, why is it that DPD can give and meet an hour delivery slot and yet Yodel cannot manage to next day deliver the parcels within two working days!!! I am appalled that you cannot generate sufficient customer consideration to a) priorotse already failed deliveries and b) not be sufficient concerned about the customer to contact the Selby hub to ask whether the driver is still delivering in this area.
Alexandra: Unfortunately this is an all day, non timed service, you would need to discuss amore time specific service with your supplier I am afraid.
Steve Moxon: Yes but you seem to forget that the delivery time was all day, non timed YESTERDAY not today or tomorrow. It is annoying that your answer to the solution is for me to give up my time just waiting to see if the driver turns up because you cannot be bothered to contact the depot to ascertain whether the driver is still delivering in the area or whether we will be let down for another day. At what point does customer consideration kick in?
info: A copy of this chat transcript will be sent to secure@lpl.co.uk at the end of this chat.
Alexandra: Please come back to us after 7pm today
Alexandra: I physically cannot advise any further details as this is out for delivery until 7pm.
Steve Moxon: will someone still be available on online chat after 7pm?
Alexandra: Yes, until 10pm.
Steve Moxon: I have no doubt I will be back in touch then.
Alexandra: Okay Steve.
Alexandra: Is there anything else I can help you with today?
Steve Moxon: I have just contacted your complaints number and the service tells me that you have attempted to deliver the parcel but unable to gain access, this is a complete fabrication and we have 8 cctv cameras which will prove your driver has not been on these premises in the last 48 hours
Steve Moxon: the tracking status gives the same information. so where do we go from here?
Alexandra: I will transfer you to my colleague now.
info: Please wait while I transfer the chat to Tiffany.
info: You are now connected with Tiffany
Tiffany: Good evening Steve my name is Tiffany I am the supervisor online at the moment. I am terribly sorry to hear about what has happened with your item – is there any additional information I can send to the depot for you?
Steve Moxon: I have no additional information I just want my parcel, I have had to cancel appointments as a result of this and let my customers down which I am not happy about. I will now have to cancel appointments tomorrow as well. I can prove that any reported attempt to deliver this parcel is pure fabrication. I think the least Yodel can do now is to a) find out why my parcel has not been delivered twice now b) why they have lied about trying to deliver it and c) arrange for a guaranteed pre 10 delivery of the parcel tomorrow morning.
Tiffany: I appreciate that Steve unfortunately I can only inform you there have been access issues today. Unfortunately I am unable to arrange pre 10am delivery
Steve Moxon: So what excactly can you do? it obvious no-one gives a monkeys at your end about my inconvenience and losses, why when as a company you have failed twice to deliver this next day delivery item and lied about attempting to deliver it can you not arrange for it to be delivered tomorrow morning. The alternative is that you expect me to wait in for another full working day in the vain hope that your driver has sufficient time to deliver our items. Which given that he hasnt had the time on for the last two days doesnt seem likely does it.
Steve Moxon: I have told you what I would like, your are the ones letting me down, you tell me what you intend to do to make this situation right.
Tiffany: I am very sorry to hear about what has happened Steve, I can pass over additional information to ensure delivery can be made, unfortunately I cannot arrange a timed delivery
Steve Moxon: Can you guarantee I will receive this parcel tomorrow? If it does not arrive tomorrow there will be no-one available on Friday.
Tiffany: I am not able to make guarantees I am afraid Steve
Steve Moxon: I am absolutely astounded that having failed to deliver the parcel for two days and lied about trying to deliver it that you find your saying you still cannot guarantee to do the job you have taken payment for and already failed at miserably acceptible. Its no wonder you have changed your complaints telephone number to an automated response system. Can you please provide me with a customer services complaints telephone number to progress this at an appropriate level.
Tiffany: I am very sorry to hear about any inconvenience caused by this delay. I am unable to provide you with a direct number I can provide you with an email for our complaints tea
Tiffany: team*
Steve Moxon: yes please, are they likely to be more proactive than yourselves?
Tiffany: The are able to look into the issues you have encountered
Tiffany: Should you wish to submit a formal complaint you can do this using the following email which is linked to our complaints team, they will be able to investigate and advise you further
Tiffany: Talktous@sm.myyodel.co.uk
Tiffany:
Steve Moxon: Thanks for that, I would like to say you have been helpful but we both know that hasnt been the case even if you meant to be. Can you at least confirm that you will contact the Selby hub and advise them of the situation in the hope that they in turn will have the common decency to ensure that the parcel delivery is not left for a third day.
Tiffany: I will request the depot speak to the driver upon delivery tomorrwo
Steve Moxon: Thank you although I doubt it will have any effect on Yodels performance I will forward my complaint to the email address provided and advise the retailer of the failures, perhaps they will have more influence on your service than I have.
info: A copy of this chat transcript will be sent to secure@lpl.co.uk at the end of this chat.
Tiffany: We do appreciate the time you have taken to speak to us today Steve
Steve Moxon: Well lets face it I have plenty of that at the moment as I cannot do much in the way of work as I apparently have to wait in at least three days to receive a single next day delivery item.
Tiffany: I am very sorry to hear about any inconvenience this has caused you

[This comment has been tweaked to remove personal details in line with our Community Guidelines. Thanks, mods]

This comment was removed at the request of the user

nigel says:
9 February 2016

I ordered a revolving shelf from B&Q online on the 19th Jan and as no option to collect at any store I had to select their 7 day home delivery. The order confirmation gave 28th 9 days later.

Delivery attempt 1 – failed as their van was too big to cross the 7.5T bridge nearby and they did not try the alternative route. New delivery slot of Tues 2 Feb given.

Delivery attempt 2 – failed as they delivered to their own supplier by mistake instead of to me. I was “guaranteed” by their “Returns Exceptions & Order Management” team that it would be delivered on Sat 6th Feb. I asked could it be delivered to my local store for me to pick-up and they said they would not as delivering to the customer is more straight forward.

Delivery attempt 3 – failed as they forgot to put it on the delivery van. Now I spoke to “Customer Management Team” and asked if they could UPS it to me next day as a good-will gesture. They said they would not and who emailed 3 dates to choose, I replied as soon as I saw the email and choose the earliest (Tues 9 Feb) expressing time is of the essence.

Delivery attempt 4 – cancelled by B&Q on Monday at 14:00 (day before the supposed delivery) by email stating they could now deliver on Thurs 11 Feb and blamed me for not replying to their email quicker. I asked why they had not phoned if they needed an instant reply. B&Q said perhaps they should have done.

I cannot afford or allowed another day off work to be at home for any more deliveries and was angry that they have now changed their policy and state that a signature is no longer required at the point of drop-off. They would have saved me time and expense had they done this earlier.

Delivery attempt 5 – what this space!!!!!

Are there any other options (without cancelling order) other that writing to head office to make a complaint and ask for compensation?

Ordered an iPhone 6s from a seller on Amazon, bearing in mind it took a week to reach me and it came from China. It was delivered via parcel force which has a known history of missing and/or stolen parcels.
Daughter signed for it and brought it straight in and handed it over to me, I noticed the first seal came away very easily and the iPhone box hadn’t a seal on it. Contacted the seller straight away and provided every detail of information with pictures.
He’s awaiting a confirmation from the courier, they’re investigating at the moment.
I know my rights and if an item is materially different I can be compensated.
The iPhone wasn’t in the box?

I’ve also contacted Amazon who have rejected the a-z claim because there was a signature. However that’s not the issue, the issue is the iPhone wasn’t in the box. The parcel had been tampered with.
I’m afraid the seller might turn around and not refund me, what can I do?

Cheers!

I bought a phone on ebay which cost £55 including tracked/signed for postage. The Royal Mail tracking system reports the item as having been delivered and there is a picture of a signature. However, the package did not arrive. I wasn’t in at the time it says it was delivered and while the signature is my name, it is not my signature. Royal mail would not take a complaint from me saying the sender should complain. The sender complained and six weeks later Royal Mail responded to them saying there was a signature and therefore that was proof the package had been delivered. There was no case to be answered. This seems to me to be totally unfair and unjust. I have reported the issue to the police as fraud but they say there is so much of it happening they are unlikely to be able to respond. Where to next?

I’m going through this courier crisis myself. Ordered a PS3 via eBay in March 2016. Delivery via Parcel2Go with Yodel. Waited in for parcel and no show. Checked the tracking, and showed ‘Delivered’. Chased seller, and he said P2G had delivered the parcel. (No card had been left at my property either?)

But Yodel or P2G wouldn’t say (or didn’t know) what property they had delivered to? So put in a claim to eBay for a lost missing parcel. Also chased the seller, who chased P2G about the delivery.

Seems like P2G sent him round in circles, and he said ‘I’ve done all i can’. Also chased eBay too, and they said since the tracking showed as delivered there was nothing they could do either.

Looks like to me, the parcel was left outside & has been stolen? Seems strange that the parcel box showed up in a wheelie bin later that week. So i chased up said neighbour about the box, and they knew nothing about it.

Not sure what to do now, since eBay and the seller are not wanting to give me a refund.

Can anyone chime in, and give us some clues on what to do next?

Many Thanks

I would have made the point that since wheelie bins are incapable of signing for the safe receipt of anybody’s parcels, I would have insisted that whoever was responsible for putting it in there without a signature is liable.

Whenever I am requested to take in a neighbours parcel from a courier I always make the point that my signature of acceptance absolves me from any adverse follow up through damage or otherwise.

I would be very interested to learn if anyone has experienced a problem sending parcels to traffic congestion zones in the centre of London which involves a £12 Monday to Friday entry charge? Would this be charged to the sender of the parcel. the receiver, or the delivery company?

I have been waiting in all day for a delivery but when it didn’t turn up I rang up to see where it is. The delivery driver said he delived it and I sighned for it which I didn’t. Want do u do now to proof the driver is Lying.

Get on to the supplier – the delivery company is contracted to them and the supplier is responsible for fulfilling your order.

Sandra says:
1 June 2016

Hermes are complete rubbish…I have been waiting for a parcel for almost a week & even though someone has been in for the last 48 hours the only tracking information has said ” Manifested to Courier, Awaiting Courier Receipt”, then “Courier to reattempt”. Theres been no attempt to deliver at all and worst is not being able to contact anyone as Hermes just ignore the email I sent & live chat conveniently isn’t working…

Sandra, you need to speak to the company you ordered from – they are responsible for getting your parcel to you and fulfilling your order. Don’t let them fob you off. If they have placed their goods in the hands of an unreliable delivery company that is for them to sort out. If possible get them to reconsign your order with a different carrier. If necessary, quote the Consumer Rights Act 2015.

I had a DPD delivery for a neighbour as me to sign before handing me the parcel which I noticed had been opened by then I refused to except it. But now sayin to the neighbours I’ve signed for it so I have the parcel but don’t want do I do…

Just had a call from a complete stranger to say he has picked part of an order due to be delivered today up from the middle of the road containing my name address and phone number and goodness knows what else who is responsible for this I’m not happy my details are all over a public highway for anyone to pick up

The company you ordered from is responsible for getting your order delivered to you. Tell them what has happened and they should then take it up with the carrier they contracted to execute delivery. In the meantime they should re-dispatch your consignment. If the stranger cannot deliver the parcel to you he or she should request the supplier to arrange for its collection.

My hubby managed to crack his phones screen the other day, so he called ee an after a hr in total and has a new phone coming today. I told him to make sure they put a note saying it is ok for me to sign it as early in the year we had same issue with the phone an the driver refused to deliver it to me an would only deliver it to my husband but delivery guy was ok with wanting to take the broken phone,which I refused to give him so he left a card so my hubby could pick it up. That phone turned out not to work an a replacement quickly sent out with a note to allow me to take the delivery an i was able to.My husband was then told its at the delivery guys discretion if he allowed for me to sign for it or not an if the delivery failed we would be charged for a failed delivery. My question is can they legally do that? Can they legally charge someone failed delivery if the person has requested that their partner be able to sign for the delivery and be told its at the discretion of the driver even tho you point blank told them u need the phone asap an the only one in would be your partner?

Another worrying and ongoing tale of woe here!

I placed an online order with Bulletproof, (an American based Company with a UK base, selling coffee products), on Wednesday 21/09/16. That afternoon I jumped in my car and travelled 300+ miles down the Country to spend a few days with family and friends, returning on the night of Sunday 25/09/16. I had no missed delivery info and I assumed it wouldn’t arrive until the Monday or Tuesday anyway…

When it got to the weekend after (01/10/16) and there was still no sign of my parcel I went online to track down its whereabouts. It was My Hermes who was their courier in this instance, (they use 3 for European deliveries), so when I inputted my tracking reference to Hermes World it showed delivered to customer on 24/09/16.

I contacted Bulletproof and although it’s taken a week of back and forth emails they have been very helpful, liaising between myself and My Hermes. I asked if she (the Bulletproof employee) could get proof of delivery address and signature from My Hermes and she received confirmation from them that it was delivered to my address and signed for by me! She then forwarded on an email from My Hermes showing my signature as proof of delivery…. Now I was over 300 miles away from my home at the time, so it’s obviously impossible for me to have signed it. All I can assume is someone’s forged my signature or they have used a digital copy of my signature from a previous delivery that has been made to, and signed for, by me. Either way there’s fraudulent activity going on here! Bulletproof are sending out a replacement item and I’m busy filing a complaint to My Hermes.

My question is, would this be classed as a criminal offence, (fraud), for someone else to use my signature in this scenario, whether it be the courier delivering forging my signature or for someone else, (My Hermes employee), displaying a digital copy of my signature to falsely claim it had been delivered to me? I’m willing to take this further as its worrying knowing my signature can be used like this and I don’t want to see this problem becoming more common.

Kaur says:
18 October 2016

I had same problem with ebay brought 68.00 worth of good and never been delivery and say it’s been delivery to my front door . Ebay and pay pal don’t want to now so there closed my case. Now my credit card got the money back for me better to pay with credit card. Least there can fight for you.

My 14 year old took a parcel in for neighbour. Courier came back with a tumble drier, told him to open the garage, moved our stuff and left tumble drier. Retailer won’t speak to me as I am not their customer but courier damaged stuff in garage and intimidated my son into opening garage. Is there a legal age limit that someone San sign to take parcel in?

A minor [under eighteen years of age] has no legal capacity. Your son is not in a position to give consent to accepting another person’s goods onto your property so the carrier’s operative was out of order to pressurise him to accept the delivery. He certainly should not have pressed your son to open the garage and disturb your possessions. It is extremely unreasonable, as well as very inconvenient, to put pressure on people to accept a delivery of something so big, bulky and valuable as a tumble dryer, and to take advantage of a juvenile is disgraceful. But how you get out of this predicament is tricky and it might depend on how well you get on with your neighbours and how cooperative with you they are prepared to be.

If I were your neighbour I would already be seeking to cancel the payment if possible [it depends how it was made] and, if the purchase was made using a credit card, requesting the credit card company to refund the payment under Section 75 of the Consumer Credit Act on the grounds of breach of contract through non-fulfilment. It would be worth trying to find out from your neighbour what advance notice they had of the delivery arrangements and whether they should have been at home on the delivery day to receive the machine. It was your neighbour’s absence that started this chain of events but they might not have known the scheduled delivery date. You might like to find out as well whether your neighbours have nominated your address as an alternative delivery point if they are absent. If so they will have some responsibility for what has happened [unless you made a reciprocal arrangement with them, of course, in which case it would be better not to raise this with them; even if they did have such an arrangement with you, it is not reasonable to expect a neighbour to take in a tumble dryer as though it were a parcel without getting your express consent].

The retailer remains responsible for ensuring that your neighbours get their tumble dryer so your neighbour should demand delivery. The retailer will probably say “Well, it’s been delivered to a neighbour’s house for you to collect.” Hopefully your neighbour will respond by saying “There’s no way I can transport a tumble dryer from my neighbour’s house and lift it into my house, so what are you going to do?” Eloise – you are under no obligation to assist with the delivery of the machine to your neighbour and all contact should be between your neighbour and the retailer, and only the retailer should deal with the carrier. If, at the request of your neighbour, the retailer arranges for the carrier to come back and remove the tumble dryer, they [the retailer] will need to ask your neighbour to get your agreement to a convenient date, but this is where you are entitled to say to your neighbour “I am not allowing the carrier to enter my property again because of the disturbance and damage that was caused last time; until this is put right, or I am compensated for the damage, I am not in a position to assist“. Your neighbour should then relay that to the retailer and keep the pressure on them. They have to take responsibility for the actions of their contractor and are probably insured [or have other means of redress] for such eventualities.

You have no right to retain the goods as leverage for your claim against either the retailer or their contractor [the carrier]. On the other hand, so long as you act reasonably, you do not have to do anything that would be inconvenient to you or which could lead to further problems for you or the contents of your garage.

Basically, you want your garage cleared of your neighbour’s tumble dryer and some redress for the damage and disturbance to its contents.
Your neighbour wants their tumble dryer.
The retailer wants to fulfil their contract to deliver the tumble dryer to your neighbour, and the retailer needs to sort out their delivery contractor but that is a matter between the two of them and should not involve either you or your neighbour.

Please persist on that last point because companies routinely try to fob off their customers by saying that if there is any problem they should take it up with the carrier. There is the basis for a resolution here if the retailer acts decently. Your neighbour has to be the driving force in getting the retailer to resolve this to your and your neighbour’s satisfaction. Your son is above any reproach in this incident and I would hope that your neighbour does not criticise his actions because he was put under undue pressure and was acting with the best of intentions in what he thought were their best interests; he could not possibly have foreseen that the carrier’s operative would damage things in your garage.

Do please come back to this Conversation and let us know how things turn out.

Hermes have lost box for my grandsons birthday. Won’t help because I booked with interparcel. Interparcel won’t help because they are “the broker” and I didn’t take insurance. within 10 days of sending told it was lost, postage refunded. THE END. Customer service at its best and we haven’t got to Christmas yet.

peter says:
4 November 2016

Hi,
I need 3 parcels of about 11kg and medium size collected from my home in the East of England and delivered to the West of England. The contents aren’t valuable but of sentimental value so I will need a signature on delivery.

Could anyone recommend – or not recommend as the case may be – a firm for me please? This will be very very much appreciated!

Thank you.

I have always found ParcelForce very good for this kind of service. I have used them several times for just the sort of things you describe. If you visit the ParcelForce website you can see all the details of how to do it and you can book a day for collection. You will need an exact weight for each parcel and also the dimensions. if you have a printer you will be able to print off a label with the bar-code or you can fill one in when the driver calls. You can certainly have a ‘signed for’ service. As with any carrier, the goods do need to be well wrapped and protected as they get tumbled around in the sorting systems at the various hubs they will go through on their journey.