Complain for change: don’t put up with dodgy deliveries

I had an item delivered by post office from pc world. Upon inspection it was clear some tape had been tampered with and on opening the item was missing. I called and explained this and was told an investigation would take place and I would receive a call back with results within week. However I have now received an email asking me to sign a denial of receipt, which has a list of declarations including I have checked that no one else has signed for the package, I agree to assist police and I am happy for information to be passed on to police etc etc. Now while I have no problem answering any questions police may wish to ask, I don’t wish to enter into any such agreement and sign this declaration. Again no signature was even required. Do I have to sign this declaration? it says that unless signed and returned within 7 days that they will withdraw my claim and not begin investigation. However I have verbally confirmed I have not got the item and was told it was to be investigated. Is this just a ploy to stop me claiming, again I don’t wish to enter any further agreement after they have failed to deliver what I paid for and to investigate as they said. However if I must sign it to get my refund then I will do so, just abit suspicious of this and if it affects my rights to refund for failed delivery of goods in package.

I would be interested to know just what these delivery drivers get out of pretending that no-one is home. It happens so often that there must be a reason for it. I’m housebound and am always home, yet time and again this happens to me. Once I was in the kitchen and heard what I thought was the letter post being delivered. When I went to fetch it it was a card from Parcelforce saying ‘sorry we missed you’ . No-one had rung the bell or knocked on the door. Another time, I was lying in wait and flung the door open as soon as I heard the gate. The chap stood there with a filled-in card in his hand and no parcel. He had to go and fetch it from the van. He looked livid to have been caught. Since they only have to re-deliver I can’t see how they gain anything from this behaviour, but clearly they must. Any whistle-blowers willing to spill the beans?

Whistl says my parcel is too heavy or too large to deliver. I know it is neither of these things it’s about 20 ins by 6 ins and would weigh about 3 kilograms at the most. What do I do next

I had a gift sent to me by my sister. I received two missed delivery notes at once both saying that they would attempt redelivery the next day. My husband stayed in all day, no delivery. I stayed in the day after, still no delivery. I checked the tracking information only to be told they’d failed to deliver twice and that the item was going back to the seller. We have been refused a refund and refused redelivery. How they can say they tried twice when both the slips came through together I dont know!

We ordered a pack of 54 toilet rolls from Amazon. The retailer gave us a delivery date then changed it to a few days later. It never arrived. The retailer offered a refund “ when they received the returned parcel”. We pointed out three times that we had no parcel to return. I think Amazon intervened and a refund arrived. I gave them only 3 stars and Amazon removed them from their partner arrangement. I still cannot understand how 54 toilet rolls, a very large bulky package, was lost in transit. Unless, of course, someone in the delivery chain was having serious bowel trouble!