Complain for change: don’t put up with dodgy deliveries

I had an item delivered by post office from pc world. Upon inspection it was clear some tape had been tampered with and on opening the item was missing. I called and explained this and was told an investigation would take place and I would receive a call back with results within week. However I have now received an email asking me to sign a denial of receipt, which has a list of declarations including I have checked that no one else has signed for the package, I agree to assist police and I am happy for information to be passed on to police etc etc. Now while I have no problem answering any questions police may wish to ask, I don’t wish to enter into any such agreement and sign this declaration. Again no signature was even required. Do I have to sign this declaration? it says that unless signed and returned within 7 days that they will withdraw my claim and not begin investigation. However I have verbally confirmed I have not got the item and was told it was to be investigated. Is this just a ploy to stop me claiming, again I don’t wish to enter any further agreement after they have failed to deliver what I paid for and to investigate as they said. However if I must sign it to get my refund then I will do so, just abit suspicious of this and if it affects my rights to refund for failed delivery of goods in package.

I would be interested to know just what these delivery drivers get out of pretending that no-one is home. It happens so often that there must be a reason for it. I’m housebound and am always home, yet time and again this happens to me. Once I was in the kitchen and heard what I thought was the letter post being delivered. When I went to fetch it it was a card from Parcelforce saying ‘sorry we missed you’ . No-one had rung the bell or knocked on the door. Another time, I was lying in wait and flung the door open as soon as I heard the gate. The chap stood there with a filled-in card in his hand and no parcel. He had to go and fetch it from the van. He looked livid to have been caught. Since they only have to re-deliver I can’t see how they gain anything from this behaviour, but clearly they must. Any whistle-blowers willing to spill the beans?

Whistl says my parcel is too heavy or too large to deliver. I know it is neither of these things it’s about 20 ins by 6 ins and would weigh about 3 kilograms at the most. What do I do next

I once had a fax machine delivered ( it was a signed for item), but i never signed for it, infact i never knew it had been delivered until i went to lock up at night. I saw this rather soggy box (yes it had been heavy rain all day) beside my door. It was the fax machine which was not in any postal box. I had already contacted the retailer earlier to find where it was and they were going to get back to me as they could not contact the courier company, so i contacted the retailer again the following morning to explain i found this outside in the rain late the night before, they asked for pics which i sent them and they called me back to say they were writing it off and refunding me and asked me to test and see if it worked, if so i could keep it, if not then they would replace it