Have you ever ordered something from a catalogue, only to be charged for an unwanted subscription? If so, we’d like to hear about your experience.
Recently Which? has spoken to a number of people who’ve bought items advertised in a catalogue over the phone, but ended up having money taken from their account for subscriptions they never asked for.
We’ve been told of prices ranging from £50 to £74 for subscriptions covering a variety of ‘affiliate programs’ that aren’t directly owned by the catalogues themselves.
‘Motor clubs’, ‘PERX schemes’ and book clubs are just some of the services customers say they’ve been unwittingly signed up for. What’s more, many told us they received expired ‘reward cards’ that ran out on the same day they initially contacted the catalogue.
Sound familiar? Let us know your story
A worrying trend we’ve noticed is the age of the customers coming to us with their concerns – it would appear that older and, in some cases more vulnerable, consumers are being particularly affected.
The customers who contacted us also say they’ve had to jump through far too many hoops to get out of the subscription, even though they never wanted it to begin with.
If any of this sounds familiar, or you know anyone who’s been tied into a catalogue subscription they didn’t want, please do let us know. We understand that not everyone will be comfortable telling us what happened in the comments here, so feel free to email us on: