With so many people now doing their shopping online, delivery slots have been hard to come by. Have you managed to get one over the last month?
Update 07/01/2021: Return to lockdown
Supermarkets have reassured customers that they have plenty of stock, and stressed the importance of shopping sensibly. With all four nations in lockdown and a return to shielding for many, we will be keeping a close eye on the situation with online delivery slots.
Do you have a recurring slot set up? Are you shielding or self-isolating and unable to get a slot? Have you found the situation better than during the Spring lockdown?
14/04/2020: Have you managed to get a supermarket delivery?
Supermarket delivery slots have been described as ‘gold dust’ by one of our social media followers, and we know that many vulnerable people are concerned about how to get hold of the groceries they need.
We’re working hard to provide advice and support for coronavirus-vulnerable households on how to get food deliveries.
Supermarkets say they’re doing what they can to get online delivery slots to the most vulnerable people, increasing slots and this week opening them up to extremely vulnerable non-customers.
But we’re aware that many of you may still be struggling, and we want to hear from you.
What are UK supermarkets doing?
It’s been widely reported that details of up to 1.5 million extremely vulnerable people would be shared by the UK Government with supermarkets in England.
Details of around 110,000 people who had requested support with getting food were shared with supermarkets on 3 April.
But what about the other nations? On Wednesday (8 April) the Welsh government shared an equivalent list with supermarkets in Wales.
Prior to this we heard reports of people living within a few kilometers of each other, on either side of the border, using the same supermarket for their weekly shop, but with only the English resident being able to access priority delivery slots.
At the time of writing, supermarkets in Northern Ireland and Scotland were yet to receive a list of high-risk people that have been told to shield.
We want to know if you’ve been offered a delivery slot, if you were able to actually book one, and where you are. Which supermarket has contacted you, if any?
Do you know how to get the help you need?
The Which? retail team has been keeping on top of the shifting sands of announcements from government and the supermarket industry, but we have at times been left scratching our heads.
Were you asked to shield because you are extremely vulnerable? Were you expecting to receive a letter but didn’t?
Was it made clear to you in the letter how to get help with getting food? Have you managed to get the support you need? Where did the support come from – the supermarkets, a free food box, the community, or somewhere else?
Are you vulnerable and unable to get a delivery slot? Have you had to go to the supermarket?
There are a lot of outstanding questions, but the more answers we get the more we’ll be able to help and inform the most vulnerable.