Stairs? We still want online shopping delivered to the door

I live on the 1st Floor Sainsbury’s have always bought my shopping up just 1 flight of stairs although a new driver appears shy and unable to provide this service???? where is customer service nowadays??? wrote to Sainsbury’s just got back a standard letter dah de dah de dah a rubbish reply well Sainsbury’s you can swivel on it disgruntled customer ,,

My absolute objection as a home delivery driver for a supermarket, is being told, not asked, but told that I HAVE to carry their shopping upstairs, all while the customer stands and watches. In those instances, it gets placed inside the doorway… We’re not here for abuse or to be treated like staff or to be your personal lacky.. Very rarely to we even get thanked for making upto 10 trips to your door,.. You tip a waitress for just bringing your plate to the table, but totally ignore us drivers.
We have a strict timescale in which to make deliveries, negotiate through traffic and we’re only given a certain amount of time to actually make your delivery. If you expect us to carry your order up flights of stairs, no lift, and possibly making a further trip to the van for more, we’re going to end up running late to the subsequent deliveries, and the run the risk of getting shouted at for being late.
This job used to be fun, not anymore.. because of people’s self absorbed, self righteous and selfish attitudes towards home delivering . To me, delivery to the door, is delivery to the front door of the building. You chose to live in a flat, don’t make someone else risk injury, carrying your stuff because of YOUR life choice.
We’re not covered by insurance or health and safety by carrying into your property, for a start!
If we get injured in any way, we get no compensation or afforded any time off sick.. I’ve been injured twice, and at one place, I was expected to carry shopping up stairs, which had very loose carpets. I refused and left the shopping inside by the door.

As a delivery driver for a super market too. Please understand that although this seems very personal to you. The not going into enclosed residential areas is not to be selfish or lazy. But as we touch the outside of the van and sometimes have to use hedges for toilet breaks without hand wash facilities the desire to enter buildings is not through lazyness but as we have been working throughout the whole covid situation and no doupt will continue to do so we don’t want to pass on anything we may or may not have picked up this is about keeping us and our families safe aswell as you and yours. If we pick something up in a building we will be spreading it to all the customers we come into contact with from that moment on. Don’t forget we are on the go wind rain snow and high winds. Even the Royal mail site and many gov. Com site say delivery to /main door. Is our safety not as important as yours?. How would you feel if you got an email saying you driver has been rested positive… And been to your enclosed front door other than an external door. Many have got emails informing you to meet the driver with bags to unload your shopping into as we no longer provide bags as a non transference safety protocol…. And if you draw on a rubber glove with a fletip look how many times it transfers to other items… We’re trying to keep people safe.. We come to your home so you don’t have to go out to the shop. Surely our safety to keep providing this convenient service must be seen as equally if not more Important as we have more Co tact with other people in 1 day than most in 4 weeks

A Sainsbury’s delivery driver refused to bring my groceries up one flight of stairs. This is the first time its happened in 10 years! Sainsbury’s need to get their act together and confirm what the rules are about this. I won’t be using them again.