/ Shopping

Stairs? We still want online shopping delivered to the door

Man carrying package upstairs

Do you order from Sainsbury’s online and live on the first floor? If so, you may find yourself carrying your own shopping up the stairs from now on. The question is, will this force you to take your custom elsewhere?

Sainsbury’s has told delivery staff that if customers live on the first floor and there’s no lift they can leave your shopping at the bottom of the stairs. This is ‘to ensure the health and safety of our customers and drivers are protected’.

Although Sainsbury’s rules don’t dictate this so you may find they’ll accommodate you, which makes the whole thing a bit of a lottery. But as an avid online shopper who lives on the first floor I’ll be ordering elsewhere from now on.

The more we shop online the more the fault lines between the ‘go out of their way’ companies and the ‘barely going far enough’ companies develop. And this definitely isn’t limited to supermarkets.

My John Lewis bed was delivered on time and, as I was staring at it in bewilderment, also assembled for me – a clear case of going the extra mile in the name of good service.

But many companies aren’t like this – we’ve heard stories about parcels left out in the rain, left with neighbours you don’t speak to and even thrown over fences. None of this necessarily thwarts the convenience of online shopping but it’s not improving the experience either.

What’s your worst delivery experience? Do you think Sainsbury’s should deliver to your door or are we expecting too much from the poor delivery staff?


I shop from asda and I have those days when they decide not to and days when they decide to deliver to my door. I live on the third floor and I think if it says “to your door” then it’s the door to your apartment or house. I remember when I started online shopping, there were two people on the deliveries. This made it easier for the shopping to be taken upstairs. So this thing of just having one person has brought the problems. It’s not the drivers fault but the stores fault. They should care more about their employees and also their customers. They are busy cutting jobs and making our lives harder by doing that. I think that if there were more people then it would be better, especially if it’s delivery of heavy products. Plus we have to pay for delivery too so that should count. But with that said we should be understanding of each other and be able to work together. Most of the times these days I help the deliverman with the carrying so it makes it easier for both of us. Even though I’m small and skinny I think sharing the load evenly gets every to the point they want to be and both will be happy and satisfied.


I work as a delivery driver for a supermarket and the main problem is the fact that some customers order stupid amounts of heavy products (bottled water, rice etc) and expect the driver to carry it up to the third floor which is why drivers will sometimes refuse to carry it up. Technically we only have to deliver to the main door of your building not your flat!

Yvonne Hyde says:
3 December 2016

I live on the 1st Floor Sainsbury’s have always bought my shopping up just 1 flight of stairs although a new driver appears shy and unable to provide this service???? where is customer service nowadays??? wrote to Sainsbury’s just got back a standard letter dah de dah de dah a rubbish reply well Sainsbury’s you can swivel on it disgruntled customer ,,

Sweetfa says:
7 December 2016

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