Did you have an online order vanish last year?

Mark- Many people in your position end up going to the Small Claims Court , this always seems to spur companies into action . On the other hand getting anything from Amazon will be near useless , even US customers in your position on American websites say – Amazon will not answer you even if you get a lawyer they seem to be “above the law ” . I know very well they have a branch here although for tax purposes its Eire but like you I am very skeptical you will win but if anybody has won please let us know ?

If you paid by credit card, there is the option of making claims against the credit card company. This might be your best chance of recovering your money at least. See –
http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

Hopefully the credit card companies will give Amazon a smacking if this is a common occurrence. If Amazon can no longer accept payment by card this could seriously damage their business.

It seems absolutely ridiculous if there is no feedback path to delivery companies whose employees throw valuable products just anywhere. They need to dismiss these employees so that their service can be as it should be.

That would be my hope John. I think with the increasing number of distance-selling companies letting customers down and then ignoring them, and with trading standards being so useless, people should now assert their S.75 rights under the Consumer Credit Act more proactively. If banks are constantly having to deal with aggrieved customers they should quickly take action against such companies and withdraw or constrain their merchant status. The problem is the credit card issuers probably just deduct any recoveries from merchants’ accounts before remitting the nett amounts due so are not financially troubled by commercial defaults.

John-Great company Lakeland ,nice staff , polite, very sympathetic with bad deliveries –and thats the problem I have already told Lakeland that why tarnish your good reputation with a down-market delivery company ? I have told them I dont mind paying more for postage from them , I hope Lakeland Directors are listening -your company is an inspiration to many why put people off with your “delivery service ” ?

I totally agree. Good companies compromise their customer satisfaction scores by putting the last bit of their operation, the part the customer is eagerly waiting for, in the hands of cheese-parers and skinflints. This is why John Lewis, who used to dispatch via several different carriers, has now put all [or nearly all] of its deliveries with DPD. It found its reputation was suffering due to unreliability and slipshod service. It wouldn’t surprise me if the John Lewis contract was behind, and effectively paid for, the investment by DPD in their best-in-class tracking system.

Can,t beat DPD John.