Big respect for ‘click and collect’

After having to pick up deliveries from depots many miles away (due to some very dubious activities by one delivery service) I think local secure collection points are an excellent idea. My only concern is that this type of service is already available through some storage facilities, but at a price – and it’s the economics and inconvenience of general courier deliveries (e.g. purchases on ebay) that need to be tackled more generally.

hi im wondering if someone can help me.I Recently sent cards and cash in one of them, unfortunately i forgot to record it.
The cards never reached the address i have recently spoke to the relative that was to receive the cards and they tell me they have problems with post getting to them due to another cottage in the same area having the same name .The owners have recently named there house the sam as theirs.
So this is where the problem lies ,they are obviously receiving each others post , how can this be.when the names of the recipients are different.
Is the post man/lady to blame or do they have to deliver to the name of the house???
My relatives have never had any problems with their mail until now and surely the post man knows the person living there as they get to know people as its not in a built up area its in the country side you would say.
I would appreciate any advice .
REGARDS HELEN

I wanted a new black longsleve shirt Asda did not have my collar size in store so when i got home i ordered 1 to pick-up-in store when next in the store.Fine an e-mail came &said your item ready for collection.So when i went to shop i took my e-mail number with me to collect at George then the fun began no member of staff knew how to operate the til for a Click&Collect after ages waiting it got sorted but i complained to the Dept Manager.I said it was lucky it was not coming up to Xmas or any other busy time you would have had a lot of angry customers.He apologized and said they should have phoned me.I think Click&collect is a good idea if its more convenient to a buyer.One hopes Asda will Train their staff asap on this.

Hi – wondering if anyone can help me. I recently bought nearly £1400 worth of clothes from John Lewis.com and collected from local Waitrose on click and collect. Almost all the items had to be returned, which I did in the original packaging, back to the Waitrose store shortly afterwards as they also return unwanted orders. The paperwork in the order says you have to put all your original paperwork in the packaging so keep nothing in writing from the order so I kept my own record of what I had returned but unfortunately did not make a note of the date. At Waitrose the customer service desk was unmanned and I was told by an employee to leave the parcel there and that it would be returned to JL for credit. I asked for a receipt and was told by the employee they did not supply them, they just return the goods, I had to accept his word. My credit card bill subsequently arrived with the payment and no credit. John Lewis say they never received the returned items and it’s Waitrose’s problem. Waitrose tell me it’s JLs problem as they are simply providing a returns service. They also don’t seem to believe me that I returned the parcel and are indicating I need to prove when I returned the items and on what date (I can’t remember) while they look at CCTV, most of which has now been deleted as they only keep it for 30 days. They also told me their CCTV cameras were broken on the returns desk. They won’t allow me to go through the cctv with them to help spot me so how do I know they’ve bothered to look at all – why should the burden of proof be on me when their system is flawed and they do not provide receipts/proof of return to their customers?
I am currently nearly £1400 out of pocket and not at all sure either Waitrose or John Lewis will take responsibility and pay me back. Surely if they don’t provide a secure system and I leave my parcel in good faith as instructed by their employee it is for them to prove that I did not. I am a good and regular customer of JL Partnership and have had an account their for over 20 years. The JL website does not give any specific instructions for returns for Click and Collect; they are failing to provide a secure returns service and I simply adhered to their returns process and acted on the instruction of a Waitrose employee. Any ideas on how I might be able to progress this and my rights please? Thank you.

Having used click and collect from JDwilliams and tesco I was already a convert until I ordered from WHSmith. It has been 3 weeks since placing my C+C order. The money left my account immediately but nothing else left! I’ve chased by email, checked in store and online info is poor if you manage to get to your account! I wonder if delivery would have been better. I’m still waiting for any response.