Have you placed an order lately only to have a pair of fake Ray-Bans, a scarf, or just a very poor-quality product show up in its place?
When we discussed a dodgy site claiming to be selling Lego products earlier this month, we explained how the customer received a black scarf instead of their order.
We’d recently seen this happening to people who’d fallen victim to scam Clarks shoes sites after clicking through on dodgy Facebook ads.
Now we’re starting to see regular reports of people receiving fake Ray-Ban sunglasses.
It’s likely this is being done to complicate the refund process, as you’ll often be requested to post the fake/strange items back to the seller.
A member even recently told us they’d ordered a flower rack after seeing an advert on Facebook, only to receive a ‘small useless ring’ instead. They couldn’t get hold of the site from then on, and we’ve had no response when attempting contact on their behalf.
Have you received fake Ray-Bans, a scarf, or another random item instead of what you ordered? Let us know in the comments if it’s happened to you.
While most reports to us lately have been around strange products arriving, others have received inferior versions of their order.
One Which? member placed an order for a pair of shoes with Confiy.com after seeing them advertised like this on its site:
Here’s what turned up:
The cheap-looking shoes took six weeks to arrive and Confiy.com has so far failed to respond to the member’s requests for a refund.
They’ve since raised a chargeback dispute with their card provider and are waiting to hear if they’ll get their money back.
Confiy.com has not responded to our request for comment.
Take care when shopping online
All these examples and reports we’ve received lately show that you must do your research when you’re shopping online, especially if you’ve clicked through an advert via social media.
If you’re not sure if an advert is genuine, check with the brand itself directly via its official channels.
If you’re on a shopping site you don’t recognise, take a moment to do your research – Google the company name. Who knows, you could end up back on Which? Conversation reading a scam warning.
If you do think you may have given your bank details to scammers via a dodgy website, let your bank know what’s happened as soon as you can.
Have you received fake products or poor-quality items from an online shopping site?