/ Scams, Shopping

What’s the deal with fake Ray-Bans, scarves and dodgy products?

Have you placed an order lately only to have a pair of fake Ray-Bans, a scarf, or just a very poor-quality product show up in its place?

When we discussed a dodgy site claiming to be selling Lego products earlier this month, we explained how the customer received a black scarf instead of their order.

We’d recently seen this happening to people who’d fallen victim to scam Clarks shoes sites after clicking through on dodgy Facebook ads.

Now we’re starting to see regular reports of people receiving fake Ray-Ban sunglasses.

It’s likely this is being done to complicate the refund process, as you’ll often be requested to post the fake/strange items back to the seller.

A member even recently told us they’d ordered a flower rack after seeing an advert on Facebook, only to receive a ‘small useless ring’ instead. They couldn’t get hold of the site from then on, and we’ve had no response when attempting contact on their behalf.

Have you received fake Ray-Bans, a scarf, or another random item instead of what you ordered? Let us know in the comments if it’s happened to you.

Poor-quality products

While most reports to us lately have been around strange products arriving, others have received inferior versions of their order.

One Which? member placed an order for a pair of shoes with Confiy.com after seeing them advertised like this on its site:

Here’s what turned up:

The cheap-looking shoes took six weeks to arrive and Confiy.com has so far failed to respond to the member’s requests for a refund.

They’ve since raised a chargeback dispute with their card provider and are waiting to hear if they’ll get their money back. 

Confiy.com has not responded to our request for comment.  

Take care when shopping online

All these examples and reports we’ve received lately show that you must do your research when you’re shopping online, especially if you’ve clicked through an advert via social media.

If you’re not sure if an advert is genuine, check with the brand itself directly via its official channels.

If you’re on a shopping site you don’t recognise, take a moment to do your research – Google the company name. Who knows, you could end up back on Which? Conversation reading a scam warning.

If you do think you may have given your bank details to scammers via a dodgy website, let your bank know what’s happened as soon as you can.

Guide: how to get your money back after a scam

Have you received fake products or poor-quality items from an online shopping site?

Cindy Fraser-Tait says:
31 July 2020

I ordered two sets of bedding from a Facebook site. Two separate orders and have received two pairs of cheap and nasty so called sunglasses. I have now reported it to Paypal. If it wasn’t for this email I wouldn’t have realised I had been scammed.

Paul Reilly says:
1 August 2020

I ordered items from a scam Timberland site on Facebook. Recieved fake sunglasses this showed I had recieved the order and told I could not receive a refund till I returned the glasses to China l did so but no refund.
They had reduced my order from £135 to below £100 but screwed up the conversion from $US so was billed £103 so was able to claim via my credit card which was far from straightforward.

I would never buy anything direct from China, too many people have been scammed.

raymond Gledhill says:
1 August 2020

I saw on Facebook some Loakes shoes which as you imagine was at a good price, sadly they did not arrive ( they give a delivery date some weeks in advance, i suppose so that the “buyer” does not chase them up) after a few weeks a pair of fake Ray Ban sunglasses totally unsolicited arrived. Reading your article I am obviously one of many – no more ordering via facebook.

Lynf says:
1 August 2020

Saw a great looking site offering Birkenstock sandals. Didn’t order when read review sites.

It is amazing that so many people are taken in by advertisements for high-end brands at ridiculously low prices. They are obviously fully aware of the quality and worth of such branded goods, and know that they are produced in limited quantities since there is usually a hand-made element to them, yet expect to get them on the cheap through mass marketing. Surprise, surprise! . . . not even fakes of such products are supplied.

What is the magic ingredient in the promotion that suspends people’s disbelief? It must be the feeling that Facebook is a good place, and that this offer is only for YOU and not billions of other people as well.

Kathleen says:
2 August 2020

I tend to google the company that are advertising products at incredible prices. You then get a chance to find out where they are located and recent customer reviews.I don’t take any chances now and stick to the companies I have bought from before,it is worth paying a bit extra for peace of mind.

John B says:
3 August 2020

I followed up on an ad on FB for Loake (shoe) sale. The site looked totally genuine with links to colour, size, styles etc. Placed order and received confirmation then nothing. 3 weeks later email saying my order dispatched. 2 weeks later the worst looking pair of fake Ray Bans arrived instead of the shoes. As soon as they arrived another email to say, your order on way. Just stringing me out. I called my bank and cancelled the transaction made through my CC. Since I have seen a number more on FB fitting the same profile. Beware, the sites they have look very professional. A small giveaway is the English language skills on the update on order email.

I had an email the other day “from Ray Ban” offering me their sunglasses at 85% off and free shipping over $50. How could I resist? Well, quite easily. Maybe they would have sent me a pair of fake Clark’s shoes?

Billyoldtrout says:
3 August 2020

I saw the Loakes ad on Facebook recently – not only did the prices seem too low to be true, but they had stock available of every size of every shoe type. The genuine manufacturer of special offers are selling end-of-lines, and will NEVER have such good supply available

Herbert Elliott says:
4 August 2020

I ordered a pair of Loake shoes and received a pair of fake Ray Bans

Malcolm Price says:
5 August 2020

I saw this advert on instagram for two folding lawn chairs with sun canopy & bag , what did I receive ?
you guested , two bags to put chairs in (no chairs) these cost 37.17usd ,but would cost me 20usd to return to china. for a full refund ,so be aware of these adds.

Pauline Singleton says:
9 August 2020

After Monsoon announced it’s closure, an advert appeared on Facebook selling off stock. It had the Monsoon website heading and I ordered a dress for £23. It became clear after I placed the order that the goods would come from China. After a couple of months a pair of sunglasses popped through my letterbox.