/ Scams, Shopping

What’s the deal with fake Ray-Bans, scarves and dodgy products?

Have you placed an order lately only to have a pair of fake Ray-Bans, a scarf, or just a very poor-quality product show up in its place?

When we discussed a dodgy site claiming to be selling Lego products earlier this month, we explained how the customer received a black scarf instead of their order.

We’d recently seen this happening to people who’d fallen victim to scam Clarks shoes sites after clicking through on dodgy Facebook ads.

Now we’re starting to see regular reports of people receiving fake Ray-Ban sunglasses.

It’s likely this is being done to complicate the refund process, as you’ll often be requested to post the fake/strange items back to the seller.

A member even recently told us they’d ordered a flower rack after seeing an advert on Facebook, only to receive a ‘small useless ring’ instead. They couldn’t get hold of the site from then on, and we’ve had no response when attempting contact on their behalf.

Have you received fake Ray-Bans, a scarf, or another random item instead of what you ordered? Let us know in the comments if it’s happened to you.

Poor-quality products

While most reports to us lately have been around strange products arriving, others have received inferior versions of their order.

One Which? member placed an order for a pair of shoes with Confiy.com after seeing them advertised like this on its site:

Here’s what turned up:

The cheap-looking shoes took six weeks to arrive and Confiy.com has so far failed to respond to the member’s requests for a refund.

They’ve since raised a chargeback dispute with their card provider and are waiting to hear if they’ll get their money back. 

Confiy.com has not responded to our request for comment.  

Take care when shopping online

All these examples and reports we’ve received lately show that you must do your research when you’re shopping online, especially if you’ve clicked through an advert via social media.

If you’re not sure if an advert is genuine, check with the brand itself directly via its official channels.

If you’re on a shopping site you don’t recognise, take a moment to do your research – Google the company name. Who knows, you could end up back on Which? Conversation reading a scam warning.

If you do think you may have given your bank details to scammers via a dodgy website, let your bank know what’s happened as soon as you can.

Guide: how to get your money back after a scam

Have you received fake products or poor-quality items from an online shopping site?

Comments

i ordered a ted baker top from a ted baker sale.I tried to use my credit card but this was not excepted which should have made alarm bells ring.After paying on my debit card over £50.00 i was told it would be on my statement as Hookedwebdesign. I received a cheap pair of raybans.I have cancelled my card at the bank to be safe.I now have to wait two weeks for a new card.

JR says:
7 July 2021

I paid £60 for a canoe and a pair of fake ray bans were delivered.

Linda Pearson says:
8 September 2021

Yes – me too!
I ordered a pair of men’s Ecco Shoes on a website called Esther Martin.co.uk.
Got a pair of sunglasses. I phoned Royal Mail who could tell from tracking details that the package was not shoes. They opened a case. I then went to my bank. Luckily I kept all the packaging details with the tracking number and the value of the goods inside 5USD.
I sent all the information on to the bank and they have fully refunded me while they investigate the scam!
It’s horrible to be party to such action and am grateful that it wasn’t for hundreds of pounds.

That website is still live and clearly a fake. It claims “Secure Shopping SSL Encryption”. The website does not use encryption. There are no contact details. Four Trustpilot reviews – all scam reports.
Avoid!

Reported this morning and now flagged with Caution! in Norton Safe Web.