/ Shopping

Your dodgy delivery stories keep on delivering

Delivery Watch

It’s been a few weeks since we launched our Dodgy Deliveries campaign and you’ve been busy sharing your stories. Can you top a wedding dress in a compost bin, or a suit in a rabbit hutch?

First thing’s first, thanks very much to the 17,000+ people who have signed our petition.

A good 2,000 of these supporters also shared their examples of dodgy deliveries, including Paul:

‘Blu-ray player ordered from Amazon was delivered by being dropped over a six foot gate and left to sit in damp ground! I sent it back without opening the outer packaging. Disgraceful.’

Our supporter Mary has suffered from dodgy deliveries of all shapes and sizes:

‘Parcels left in the bin (which was full of nappies), left in the compost bin, left on my doorstep in full view of anyone passing by, left in the rain, damaged, not turned up, no attempt to knock on neighbours when I’ve asked them to etc.’

Deliveries left in bins

Ah yes, compost bins. They seem to be the delivery storage box of choice, despite customers rarely asking for their parcels to be left there. Here’s Jonathan Bliss on Twitter:

That’s bad, but not quite as bad as what Amanda found in her bin:

‘Hermes delivered my wedding dress earlier this year and left it in my garden waste wheelie bin. Luckily, not on bin collection day.’

Eek! Since we’re on the subject of clothes, here’s Ann on why her rabbit was nearly the proud owner of a sharp suit:

‘I came home to find a card saying a suit I’d ordered for my son had been left in the back garden. I went to look and couldn’t see it anywhere, noticed a small piece of plastic hanging out of the rabbit’s hutch and when I opened the door there was the suit.’

Thankfully the suit was replaced, which is more than can be said for the flowers delivered to TimeforTiffin on Reddit:

‘They once “delivered” a box of flowers (they were sent with condolences after the death of my partner’s father) to my house. We were out. Our neighbours, I discovered later, were in. The driver obviously found themselves unable to knock on the door IMMEDIATELY NEXT TO MINE to check if there was anyone who could accept the package and instead posted a card through my door saying that they had left the package in a safe place, “in the hedge under the bin”.

‘And that’s where I found them, squashed between the privet and our full and heavy bin, in the rain. I was, and still am, livid.’

In the dog house

Janet’s delivery driver is in the dog house, just like her parcel:

‘A parcel left in my neighbour’s garage and the note that he posted said, left in the dog house. What????’

Mountainfail on Reddit had his parcel signed for, but not by anyone he knows:

‘I’ve not had any issues recently (famous last words?) but about eight years ago I ordered a book which I had to receive the following day, so I paid for tracked and signed guaranteed delivery.

‘Came home on the day of expected delivery, and no book. Called the seller and asked for proof of delivery – and lo and behold it had been signed for. By “A. Porch”.’

That just about sums up the types of delivery stories you’ve been sharing. I just want to end on a small plea – these stories are key to helping us challenge retailers, but we need your photos too. So I’m putting you on Delivery Watch – if you’ve had a delivery from hell, please take snaps and send them to us (use conversation.comments@which.co.uk) so that we can shame the culprits.

Comments
Member

I used to think that Amazon was good with its deliveries, but last week I had a “missed delivery” despite being at home all day waiting for it. What annoys me is when they already have my mobile number, why can’t they ring me if they have any problems delivering? This should be normal practice for every delivery driver. In fact, they could ring as soon as they are on their way to the delivery address to confirm there will be someone there, and save themselves an unnecessary trip if they need to rearrange the time. That would be a win for both the delivery driver and the customer.

Member

Spot on, that’s one of our key campaign asks: “Inform customers of the estimated delivery time on day of delivery by phone, email or text”

Member
Margaret7 says:
22 November 2014

I find with Amazon deliveries that oftentimes the delivery people are not as reliable as they could be (perhaps because they are understaffed and have a huge load of deliveries to make..??) so they often say that your parcel could not be delivered – putting the onus on you – when it really was them not turning up at all. This has happened to me a number of times and I got onto Amazon and told them off for pressurising their delivery people so that they blame the customer when really they don’t always have the capacity to do the work – because they don’t want Amazon to know they can’t cope..

Member

In the absence of further comments about dodgy deliveries, I would like to say that I have had very little to complain about over the years. I prefer to use companies that use Royal Mail because there is a local depot to collect from, rather than having to stay at home for a second attempt at delivery.

I confess to being a little concerned to see a card from Yodel on the doormat, having read all the criticism of that company. I need not have worried because the delivery chap turned up at the same time on the following day, apologising for the fact that he had been unable to leave my parcel with a neighbour.

I hope I am not alone in being very happy with delivery services.

Member

Hermes (known as ‘Herpes’ in this home as we hope never to experience them) completely smashed up a microwave oven in the Spring. Worse are Royal Mail who keep delaying express delivery parcels we regularly receive from Portugal and who keep trying to send them back claiming ‘address not known’.

Amazon’s people deserve a bouquet for regularly finding my mother’s address which has no number and is on a lane in the wilds of Derbyshire which has no name plate and is doggedly called different names at both ends and a third name by people who live in the middle! You get a different name from each of the digital mapping providers but none call it by its proper name except Royal Mail. The last lost courier called with a coherent description of what he could see and asked for directions from there.

Member

Selfish

Member

Tired tired tired!!!!

Member
J WIDDOWSON says:
22 November 2014

Yodel must be the most consistent couriers for non-delivery and their standard excuse of unable to gain access to property.
I have lost track of the amount of times i have been given this excuse.
As I am housebound to to my disability online shopping is my life line..yet again yesterday an Argos delivery which i paid extra for next day delivery failed to arrive
Again the same old excuse was used unable to gain access.
I live in sheltered housing,all the driver has to do is press my door number for me to release the security door.
The sheme manager monitors the car park as we have a problem with illegal parking .and ctv is in opperation.
Yodel came nowhere near.
Funny how 2other couriers had no problem delivering to me…well done tnt and ups.
Argos admitted to me they have this trouble with yodel all the time.so why keep using them?
I had the same problem with yodel at my previous address in a different county.

[This comment has been edited – please refrain from using all caps. Thanks, mods]

Member