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Do you hate self-service checkouts?

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The self-service checkout is the Marmite of the shopping world. Some of you love them for their convenience and speed, others hate them for their continuous inhuman errors.

Self-service checkouts first infiltrated our supermarkets in the 90s, but now the often unreliable scanners have veritably rammed our local stores with their robotic voices.

They’re meant to offer convenience to customers, but it’s clear that their main purpose is to reduce supermarket staff, leading to valuable savings.

Most of us hate self-service checkouts

Well, three quarters of us supposedly hate these checkouts, as found in a survey by discount website MyVoucherCodes.co.uk. And although this website would like us to do our shopping online, the results aren’t terribly surprising – a previous poll put Brit dissatisfaction with the checkouts at around half.

Not only do many of us hate self-service checkouts, but they’re also our most hated thing about supermarkets. Dawdling customers and unhelpful staff aren’t too far behind. Seven in ten find the machines infuriating, with many wanting the scanners to be removed altogether.

Which might be a little over the top – the checkouts can speed up the supermarket experience. And although building up the confidence to use them is sometimes hard, once you’ve got the hang of them, you’ll feel like you’re in charge of your own shopping destiny.

‘Unexpected item in the bagging area’

But then you hear those hellish words sent to us by a demonic, robotic woman – ‘unexpected item in the bagging area’. I’ll give you an unexpected item in your bagging area!

You repeatedly drop that packet of nuts on the scales – but to the self-service checkout, your nuts don’t exist. This leaves you aimlessly looking for an overworked member of staff to help you as the queue builds up behind.

Three quarters of those polled said they’d had similar experiences – leading four in ten to stop using them altogether. Sarah Dennis from Which? Home had these words for self-service checkouts:

“Self-service may seem like a good idea in theory, but in my experience they can often be more inconvenient than an unsmiling checkout assistant, where at least there’s some human interaction.”

But the simple fact is – if you want to avoid dawdling customers and unhelpful staff, the self-service checkout may be your best option, even if they often seem like they have a vendetta against you. What’s your experience of self-service checkouts? Love ’em or hate ’em?

Do you hate supermarket self-service checkouts?

Yes, they're worse than unsmiling checkout assistants. (38%, 390 Votes)

No, they're speedy and convenient. (31%, 327 Votes)

Yes, I find them difficult to use. (24%, 250 Votes)

I don't know, I've never used one. (7%, 73 Votes)

Total Voters: 1,040

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Our survey says – self-service checkouts suck.


Nice to see life being breathed back into an eight year-old topic. We use them by preference, now, as they’re generally quicker than tills, but sometimes stores adopt an idea to make them more fun. One chain installed an ‘Elvis’ voice on the system, which also delivered al the usual spiel the way the man himself might have done. Incredibly, we were told, this prompted a wave of complaints by shoppers.

The same chain cunningly inserted spooky voices in the run-up to Hallowe’en. For us, anyway, it made a routine chore that much more fun.

One of the more amusing messages I’ve heard is on the Morrisons self-checkouts, which judge you for certain purchases, declaring in a startled voice: ‘surprising item in the bagging area!’

Could be embarrassing as all the other customers look round to see what you are buying!