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The oddest place you’ve found a delivery

Benjamin Ward myHermes parcel note

A delivery being left outside without your consent is bad enough, but what about when your parcel is left in your recycling bin or thrown over the fence? Or even worse, thrown on to your roof?

You may have spotted this story in the news. Benjamin Ward arrived home to find a note from his courier saying that his delivery was ‘stuck on roof – sorry!’

Lo and behold the package – containing clothes he’d ordered for his son – was sitting pretty on top of his house. Benjamin tweeted about what happened:

MyHermes spotted Benjamin’s tweet and sent the courier back to apologise. The courier also came armed with a ladder to retrieve the parcel. Mr Ward graciously commented on the experience: ‘It was super-awkward. It was more funny than anything else, so I don’t really want to make a big deal of it.’

Unusual delivery places

Can you beat Benjamin’s experience? Darren Shirley in our Campaigns team once had one of his deliveries thrown over a gate into the car park next to his block. Peter O nearly had his delivery sent off to landfill:

‘Unbelievably, the courier had dumped a bulky package inside my waste bin when I was away for a few days on business. I had asked a neighbour to put my wheelie bin out on waste collection day. Thankfully, he forgot to do this!’

And how could I forget Which? Convo regular William – one of his deliveries ended up being taken round his garden by a fox. William now proudly sports a photo of the offending fox in his avatar (the more you know!).

What unusual places have you found your parcel? Oh, and if you need help, we have lots of advice on what to do if your delivery goes missing or your parcel has been damaged on our Consumer Rights site.

Richard McMillan says:
16 August 2014

Living in the wilds of Lossiemouth where next day delivery normally means 3 to 5 days except for the Royal Mail who provided the service according to the postage charges.
Delivery quality does vary considerably. I have had a letter box broken because it wasn’t quite large enough for a parcel. I have a working door bell but the door is normally hammered. I must admit the Royal Mail are the preferred service for me.

Cookie says:
16 August 2014

Yodel failed to deliver a large TV as agreed on a specific day. After many calls and failure to track where it actually was in their system we cancelled it. The next day we came home from work to find it on the doorstep, in the rain, in plain view…..
So many instances of Yodel doing the ‘unable to deliver’ thing when I had arranged to be in all day – and my home office is three paces from the front door so I always hear a bell or knock.

Oddest place I found a delivery. A house on a different street. Same number as my house, and same first letter for the street. I only discovered where it had gone, as it had been signed for, and from the name, (thinking it may be a neighbour) found through electoral register records the address it had been sent to.
Tried calling, and left a note. Guess what, the occupier never contacted me. The company did reissue once I could prove the address they had delivered to.
Royal mail – the delivery guys know me and my neighbours. Always leave with a neighbour or in my “safe place”, and if I’m in, will knock if they have parcels for neighbours. AND the collection office is fairly local if they do return.

Ellie says:
16 August 2014

Hermes are the worst carriers I have ever experienced – it is hard to know how they manage to stay in business. They have an uncaring disrespect for the customer which starts at the top, as my complaints to customer service have been completely disregarded. Consequently, my family no longer deals with ANY firms that use Hermes – that is a stipulation we make with every firm we deal with online or by mail order.

Over a very long period, parcels were either thrown over our gate (often landing on or in front of the bins) or left outside the gate on the pavement. Goods were damaged and frequently soaked through. On one occasion when I complained to Hermes, a pleasant assistant told me that she would note my complaint among the many thousands they receive, but told me that nothing would be done about it – she even said she would never personally use their service!

Like DamnKnitBlast, although I work at home full time in a room close to the front door, and my dog barks long before anyone actually knocks, on several occasions Hermes deliveries failed as, according to their notes when the goods eventually arrived, I was out! However, this was completely untrue and, on all these dates, nobody even stepped through our gate.

The true nature of this Hermes driver reached a peak one day when my husband was gardening just inside the high front gate and was hit on the head by a large package (fortunately soft) which had been thrown over it. He rushed out to speak to the delivery man and asked him why he continuously found it too irksome to open our gate and walk the few yards to the front door (which, incidentally, has a covered porch). The driver retorted that nobody was ever in, also that there was nowhere to leave parcels (which proved he had never tried), then threatened to get out of the van and hit my husband! We suspected on that occasion that a woman passenger was throwing packages over gates without even getting out of the vehicle.

Although yet again we reported this to Hermes, and reported to the company who sent the package, nothing was done and (according to neighbours) the man continued to be employed by Hermes. As previously, despite this more serious complaint, we received no acknowledgement, let alone any apology. We later realised that we should have reported the driver’s threatening behaviour to the police.

A threat made towards a person may constitute Assault in English Law. An item thrown over the hedge which subsequently lands on a person’s head may be “Battery”. The item could have landed on a sleeping baby or toddler.
A complaint to the Police might have resulted in the alleged assailant being subjected to an interview lasting a few hours at the Police Station. This would certainly annoy or anger his employers.
Should a driver be convicted of Assault &/or Battery, there may be a joint liability with the employer to pay compensation to the victim in the Civil Courts.
Many firms will suffer no consequences from ignoring letters of complaints from members of the public who usually let the matter drop after the first complaint.
They will however, respond to Solicitors letters, calls from the Police or communications from the Courts.
Incidentally, do Delivery Companies permit their drivers to carry passengers? At one time, Royal Mail post vans were not allowed to carry any passengers, possibly for insurance reasons.

Patricia Howard says:
16 August 2014

Parcel Post delivered a new computer to me and left it in the bin!

Patricia Howard says:
16 August 2014

I came home one day to a note that said a package was “left in Wendy house”. I thought that meant a neighbour’s house, since in the first place, each house in our village had a name so perhaps one of them was Wendy House, or one of our neighbours might be called Wendy. So I went door-to-door asking where Wendy lived until someone enlightened me – I was a newcomer to Britain, and in the US we call them ‘play houses’. This is the way us poor foreigners learn British.

I heard of a valuable web site ordered ladies coat being left in a fridge in the garden of the owner.
Following complaints by the person who ordered the coat and after some weeks had passed the coat was finally discovered.
In the meantime another coat had been re dispatched to the lady so she now owned two valuable coats. the company refused to take the old one back, saying it had been written off!!.
And we complain about the increase in living costs!!.

Henry says:
17 August 2014

Can I give another side to the argument?
The need to be at home to receive a delivery is the bane of online shopping although the timed deliveries some companies now use as standard are a great help. Being fairly busy but living in a semi-rural setting as we do I am more than happy for deliveries to be left on the doorstep where they are surprisingly safe (I appreciate this may not be the case in a city) or under a side porch we have which at least gives some protection from the weather – far preferable to having to phone and reschedule the delivery which only starts the problem over again! All that is needed is a little common sense and consideration on behalf of the delivery driver, and a note through the door to say what they have done with it.

ladygeeke says:
17 August 2014

A courier delivered a mattress addressed to my house, but instead of leaving it at no 55 left it at no 5 – when I phoned the sender they insisted it had been delivered and signed for so would not take any action. I found it eventually by calling at random houses up and down the street until the honest tenants at no 5 told me they had it.

Amanda Warner says:
18 August 2014

I had a similar experience, a king size mattress left over the road with a neighbour! That was tricky to carry home, especially as she was 8 months pregnant

The courier DPD has a fantastic tracking system. DPD sends a text and email early on the day specifying a delivery window, with a tracking link.
On my screen I can see “Darren is making delivery 57 and yours is number 81. Estimated delivery time is 1.37pm +/- 30 mins” and I can follow Darren on the map. Because of this, I was at my door as Darren’s van drew up.
Excellent for me and also enables DPD to make a large number od deliveries in a day. Why can’t other couriers do this?

madbovine says:
27 August 2014

The reason is because most of the other couier firms will not spend on new technology
TNT fine there sub contracters for late deliveries late premiums deliveries in fact the sub contractor or self employed driver gets fined for almost anything . You will find that DPD many years ago changed their working practices and spent money on new tech and new working pratices for their drivers in essance makeing it the best courier company in the UK

Will Chegwidden says:
17 August 2014

A friend sent me a box of Hotel Chocolate chocolates and the courier must have got in to my neighbours backyard and then decided to hurl it over our communal backyard fence “towards” my backdoor as I found it near the back door, and my own back gate was locked. Unfortunately they managed to hit and break part of my fancy £110 pet flap (it has a microchip sensor and light sensor in it). They promised to look in to it but I’m still chasing them months later.

Amanda Warner says:
18 August 2014

Hermes delivered my wedding dress earlier this year & left it in my garden waste wheely bin, luckily not on bin collection day

Barbara says:
18 August 2014

A present containing cheese, clearly marked as such on the outside, was put in our greenhouse on a dry hot day and without leaving us any note. Found a day later. My husband is fond of ripe cheese …
Suppliers using Yodel and MyHermes are generally to be avoided – packages have languished at delivery personnel homes for more than a week before being returned to sender.
I really like Collect+, both for receiving and sending, and for their tracking.

Niels Thomsen says:
9 January 2017

“Suppliers using Yodel and MyHermes are generally to be avoided…” – but Collect+ IS Yodel!

Courier threw the parcel over what he thought was my fence.

He missed and threw the parcel into a dense pack of conifer trees at the back of my neighbour’s garden, adjacent to the side alley of our house.

I didn’t find the parcel for 6 months, after a very heavy storm damaged a 6ft fence panel and I had to remove and replace it

Book was under the trees, damp,withered and infested.

It took ages to get my money back!

Tim Dabbs says:
20 August 2014

I live in a town house with about a 14 foot driveway straight onto the pavement and no fencing or hedge. I have quite often had parcels left behind a neighbours small (2 foot) potted fir, quite often which I have not noticed for a day or two. I have never been given the option, when ordering online, of a delivery date or a delivery company. So far everything has been fine up to now, quite often, goods are left with neighbours and a form is put through my door. The worst company I have come across is DPD who insist, when you go to their depot to pick up a parcel, of making you specify a time for collection. As their depot is 12 miles away, through horrendous traffic, I am quite often late!

Donna D says:
10 November 2014

I ordered items from the Disney store which was to be delivered by hermes. So, using the tracking system it said the parcel had been delivered to letterbox. I had ordered 2 large dolls so trust me when I say they didn’t fit in my letterbox. There was no card posted to say it was anywhere else. I did check my garden and with neighbours just in case but I can guarantee there was no parcel delivered. I contacted Disney store who said that this some time happens and that I should give it another a few days, as they might try to deliver it again. ( even though the tracker said it was delivered). They even suggested I leave a note on my door to say I am not at home and let them know where they could deliver it to. ” open invitation to house burglars “.

Dana R says:
16 September 2015

I had a package left under my door mat at the front door useless to say I stepped on it on my way out T_T