Has lockdown thwarted your chance of getting a refund for an unwanted gift? Do you think the extra returns period should be extended again as a result?
Whether you received the same book twice or unwrapped a jumper that’s not quite to your taste, you might be looking to return some of your Christmas gifts or purchases made over the festive season.
Most retailers extended their Christmas returns windows, giving you more time to take back any unwanted items in January.
But lockdown restrictions, which have forced the lion’s share of high street shops to close, mean you probably won’t be able to make your return in time.
Some shops might allow you to make returns via the post, but not all will offer this option.
And with government guidance stating you should only leave home for essential trips, you might think twice before joining the lengthy Post Office queue.
M&S extends its returns window
Earlier this week, M&S customers complained on Twitter after the retailer revealed it wouldn’t be extending its Christmas returns window.
It advised customers to return items to its foodhalls, which are allowed to remain open in lockdown, by 31 January.
Hi there, as advised previously foodhalls located in clothing stores remain open and our colleagues there are happy to help with any returns. – Hannah
— M&S (@marksandspencer) January 12, 2021
Some customers rightfully pointed out they’d have to travel quite a distance to reach their nearest M&S foodhall, breaking government guidance that says you should stay local, while other vulnerable customers were also understandably hesitant to travel.
We got in contact with M&S about the issue and it has since extended its Christmas returns window.
Any non-sale purchases made between 4 October and 31 December 2020 can now be returned up until 28 February 2021.
M&S has also extended its returns window for purchases made from Jan 1st to 90 days.
Are you waiting to make a return?
We want to hear of any other retailers that haven’t yet extended their festive returns window.
If you’re struggling to get your money back, or are being asked to break lockdown rules to make your return, comment below and we’ll try to help.
Do you need to return an item to a shop? If so, how are you going about it?
Have you received any proactive communication from shops about returns windows being extended?