/ Scams

Scam alert: fake DPD ‘missing address’ emails

DPD is the latest delivery company being impersonated by fraudsters trying to get their hands on your personal information – have you received this fake email?

As people are expecting more parcels at this time of year, scammers know there’s a chance many of us might be more likely to hand over information or payment in return for a package that’s waiting to be delivered.

This email looks like it’s from courier company DPD, but it’s fake. It’s a phishing attempt, aiming to steal valuable details.

Spotting a DPD phishing email

The link takes the recipient of the email to a page that requests more personal information. There are two classic giveaways that this email isn’t real.

Firstly, when we clicked on the sender’s email address, it wasn’t from a DPD email address, but from ‘@telenet.be.’

Secondly, there is the spelling mistake in the email’s title. ‘Reassing’ isn’t a word, and probably a misspelling of ‘reassessing.’ An official DPD email shouldn’t contain basic mistakes like this.

A few similar phishing emails have been circulating for some time, including ones that claim to be from the Royal Mail and courier firm DHL. All of them try to trick you into giving away payment or personal details.

A spokesperson for DPD told us:

We are aware that there have been a number of fake DPD emails trying to get consumers to send money for parcels to be re-directed or re-delivered. We would never do this nor would we ask consumers to give us their bank details.

There is an easy way to check the email is safe, only emails sent from one of three DPD email addresses are genuine, these are dpd.co.ukdpdlocal.co.uk or dpdgroup.co.uk.

Fake or scam emails are nearly always sent from a private email address and certainly not from an official DPD one.

Consumers should always check the sender’s email address and check the message has come from a valid DPD address i.e. dpd.co.ukdpdlocal.co.uk or dpdgroup.co.uk

Any other sender email address, especially if the email is asking for money is highly likely to be a scam email.

We would encourage anyone who has received a fake email to report it to report@phishing.gov.uk.

Guide: how to spot a scam email

Dealing with scam emails

If you’re not 100% sure whether an email is really from a courier because you’re expecting a delivery, see if you can check the reference or tracking number and whether it matches the order you’re waiting for.

You can also contact the delivery company directly to check whether the email is real. 

If you have given away any personal details after receiving a message like this, let your bank know immediately, and also keep an eye out for any unusual bills or accounts that might have been set up in your name. One way to do this is by regularly checking your credit file.

Guide: getting your money back after a scam

Once you’ve let your bank know, it should watch your account for fraudulent activity or can give you new card or account details altogether. 

Have you received this fake DPD email? Have you experienced phishing attempts for other courier companies?


Received the same message but Royal Mail this time. E-mail address was the giveaway for it being a scam as it obviously was not a Royal Mail related address plus when RM fail to deliver they leave a card and tell you the depot where you can collect the parcel yourself or arrange a redelivery at a late date.

I too had this e mail and i was expecting a parcel.. I didn’t like the e mail address so i emailed DPD . They immediately told me it was a scam.

Henk Nieuwenhuizen says:
23 December 2020

I regular get spam emails like mentioned above, many from Amazon, PayPal, Santander, Nat West, parcel delivery companies etc. The first thing I always check is the sender’s address and it’s clear straightaway it’s a fake, but some are very convincing and spelling mistakes aren’t always picked up quickly.
My wife uses the I-pad most of the time and this doesn’t show the sender’s address and I find that worrying. Luckily so far so good (mind you, she’s been once bitten, thus extra careful).
Reference giving credit card number. I did that when I thought I bought a one-off purchase from an American company and then on reading details saw that they would take regular monthly payments (not small either). I stopped the transaction (didn’t compete it) then checked that it hadn’t gone through. These companies are just as lethal and costly even if legit.
To feel safe, I blocked the credit card then rang the credit card company who put my card back on and blocked that company from my card. (Just in case).

I also had this Lloyd bank scam

Gigi says:
13 January 2021

You can click on the name and it will reveal the email address

It is very unwise to click on links in emails as you could end up with a host of problems on your device including viruses or being taken to copycat websites where you could get scammed.

Hovering your cursor over a link in an email address is enough to reveal the sender or website address (although I don’t know if this works on an iPad as I don’t use one). Scammers can make links appear genuine, so be extremely careful what you click on.

I had one end of Nov just saying: DPD could not deliver a parcel. Was surprised as I hardly ever use DPD and only parcel I was waiting for was a J.S and they dont use them. Ignored it and looked up
address later when l heard more. WAs rubbish of course, Had another pretending be Amazon
In future I shall check ALL email addresses other than from friends

Julie Mehmet says:
23 December 2020

I had a text message allegedly from DPD saying they’d tried twice to deliver on a Sunday, and for redelivery I would need to pay £3.99, following a link to do so. The only order I was waiting for was from Nespresso so I contacted them and said I thought it was a scam, and they confirmed this was the case.

I had the same email purporting to be from DPD.

I’ve had countless scam emails reportedly from McAfee asking me to renew my non-existent connection with their make-believe Protection from Phishing etc: I have informed report@phishing.gov.uk (of same).

Janice Balding says:
23 December 2020

I have received a number of fake DPD emails saying that they have tried to deliver a parcel and I need to arrange another delivery. I have been home at the time and the time they said they tried to deliver was ahead of the time when I was reading the email, which didn’t make sense.
Yesterday my husband received a message on his Ipod saying that a parcel would be delivered between 9.20 am and 10.20 am. Nothing was delivered.

Christine Williams says:
24 December 2020

A few months ago I had an phone call from ‘Lloyds Bank’ – asking me for my Bank Account number. I replied IF they were my Bank then they had my number, so please phone me back, stating my Bank Account number. I did not receive a reply!! These scammers hope the shock of reading their email/and or letter, will give you such a shock, you will phone the number they give right away, so handing over the account number they are after!! I immediately went to my Bank to speak with a member of Staff about this. They said I had done the right thing as these scammers can stay on the phone waiting for you to phone the Bank – you not knowing they are STILL holding your phone line open! The Bank would write a letter asking you to contact them personally if it was genuine, stating your number and other personal information known only between you.
Such a great pity these ‘clever’ bods do not use their brains for good rather than criminal, personal, gain.

Sadly spelling and grammar errors are not just found in fake e-mails. Many legitimate sites suffer from abysmal use of English too, even banks and local authorities.

Ronald Crane says:
24 December 2020

British Telecom with an Indian accent phoned me, concerned about my accounts which they went on to check, so getting my confidence.
Then a Bank Transfer popped up on my screen, for some thousands of pounds.
They assured me it was just a “test”…I nearly clicked the transfer for £9,200 ! ! !
They were SCAMMERS ! They are convincing & very smart, so beware.

I’ve had scam e-mails from DPD, and others, the last DPD scum e-mail was telling me they had attempted delivery to my address & no one was at home, strange things happen as the e-mail was sent to me 2.5 hours before the time the attempted delivery was supposed to have been made; and guess what 2.5hours later at the appointed time I waited in vain on the doorstep for DPD to attempt the ill fated delivery.

Jacqueline Gordon says:
26 December 2020

I, too, received a scam DPD email. Telling me the address was incomplete. I live in a gated development with a porter at the gate. Any parcel that is not clearly addressed, he would have known who the recipient would be.
Scammers are not the only people who cannot write the Queen’s English. Trying unsuccessfully to contact Selfridges, I emailed them. The reply – “We was closed on Easter Monday”

chris williams says:
29 December 2020

Just had a classic DPD scam email. When checking the email address it came up with an individual’s email – so obviously a scam but when out and about it is easy to get panicked into thinking it might be genuine especially if expecting a delivery.

Zidan says:
29 December 2020

I just type fake info and insults into the forms:)

George Lawrence says:
4 January 2021

Had one of those emails saying that they couldn’t deliver. the email address was from Japan.
this is the third time I have had the same type of email after I have placed an order on Amazon. Who is leaking customers information? I think Amazon should be checking their personnel.

I sometimes get these scam emails and just for a bit of sport I click in the website and find out what the website address is. I then put this website address into http://www.whois.com. This then tells me who the ‘server’ is…in other words, who is supporting their website on the internet. Godaddy or hostpapa I then email the server and request them to remove this website from their server because it is a phishing site..
I know its a lot of bother and sometimes I’m ignored. Anyone can set up a website these days and I feel that servers should be more vigilant but I realise that’s not going to happen.
I like to feel that if it works I have saved someone some money and an awful lot of heartache.
If its really important companies will still write to you and NEVER put in your bank details to an email request. Take care

I too have received the DPD email but I’m also getting constant emails purporting to be from McAfee and Norton 360 telling me that my subscription has ended and I need to renew my subscription. I use neither of these products. I must have received about 20 emails over the last few days, all from different email addresses (obviously false). Although I mark them as spam they continue to come through with a different email address. I’ve forwarded every one to the report@phishing.gov.uk, they must be sick of hearing from me!

My wife has opened one and now everyone is receiving an email from her.
How do I stop this??

Received the same message. I e-mailed DPD who advised me it was a scam.
I will notify report@phishing.gov.uk.

Elizabeth Roberts says:
8 January 2021

It’s been over 2 months I’ve been getting these emails now, it’s borderline harassment, I check my email and every single day there’s a new email.

Elizabeth – This unfortunate but these scammers are virtually untouchable and there is nothing DPD can do about them masquerading as a legitimate company.

Is this a real or fake ? I just had email to say parcel is in warehouse as they tried to deliver today.
We all have Covid so been in all day and no card left

Hi Peter, that is the email address that DPD use.

Some of their emails name the company you purchased from and I think all of the them have this parcel reference at the bottom of the red notice so you should be able to search your emails to find out what the item is:
Your parcel: 17745561156781 (made up number)