/ Scams

Scam alert: fake DPD ‘missing address’ emails

DPD is the latest delivery company being impersonated by fraudsters trying to get their hands on your personal information – have you received this fake email?

As people are expecting more parcels at this time of year, scammers know there’s a chance many of us might be more likely to hand over information or payment in return for a package that’s waiting to be delivered.

This email looks like it’s from courier company DPD, but it’s fake. It’s a phishing attempt, aiming to steal valuable details.

Spotting a DPD phishing email

The link takes the recipient of the email to a page that requests more personal information. There are two classic giveaways that this email isn’t real.

Firstly, when we clicked on the sender’s email address, it wasn’t from a DPD email address, but from ‘@telenet.be.’

Secondly, there is the spelling mistake in the email’s title. ‘Reassing’ isn’t a word, and probably a misspelling of ‘reassessing.’ An official DPD email shouldn’t contain basic mistakes like this.

A few similar phishing emails have been circulating for some time, including ones that claim to be from the Royal Mail and courier firm DHL. All of them try to trick you into giving away payment or personal details.

A spokesperson for DPD told us:

We are aware that there have been a number of fake DPD emails trying to get consumers to send money for parcels to be re-directed or re-delivered. We would never do this nor would we ask consumers to give us their bank details.

There is an easy way to check the email is safe, only emails sent from one of three DPD email addresses are genuine, these are dpd.co.ukdpdlocal.co.uk or dpdgroup.co.uk.

Fake or scam emails are nearly always sent from a private email address and certainly not from an official DPD one.

Consumers should always check the sender’s email address and check the message has come from a valid DPD address i.e. dpd.co.ukdpdlocal.co.uk or dpdgroup.co.uk

Any other sender email address, especially if the email is asking for money is highly likely to be a scam email.

We would encourage anyone who has received a fake email to report it to report@phishing.gov.uk.

Guide: how to spot a scam email

Dealing with scam emails

If you’re not 100% sure whether an email is really from a courier because you’re expecting a delivery, see if you can check the reference or tracking number and whether it matches the order you’re waiting for.

You can also contact the delivery company directly to check whether the email is real. 

If you have given away any personal details after receiving a message like this, let your bank know immediately, and also keep an eye out for any unusual bills or accounts that might have been set up in your name. One way to do this is by regularly checking your credit file.

Guide: getting your money back after a scam

Once you’ve let your bank know, it should watch your account for fraudulent activity or can give you new card or account details altogether. 

Have you received this fake DPD email? Have you experienced phishing attempts for other courier companies?


When you say “You can also contact the delivery company directly to check…” well, no, you can’t. The number for our nearest DHL depot is never answered and the address is not published.

Peter Pulton says:
17 January 2021

They are getting better, this one that I received today from “DPD” doesn’t have any spelling mistakes, as far as I can see. I have often wondered why they don’t spell check or get them proof read by someone with even a fairly basic grasp of English. Looks like they are now wising up! —

“We require additional input and information from you to successfully deliver parcel 88327073556147.
The delivery address provided for this parcel is incomplete, and we require further details to make a delivery.
Verify now

If you cannot provide a response to this action within seven days, the parcel will be returned”

Mari says:
18 January 2021

Yep. Received fake email today

William says:
20 January 2021

Received DPD email today. Looks quite convincing. Cannot deliver, need £2 or £3 for redelivery. Private email address etc.

Today interestingly the 3 dpd email addresses given all came as ‘invalid address’ … maybe they don’t want any contacts at all?

Paul Rees says:
23 January 2021

Had a fake email from DPD today saying that I hadn’t been in and needed to pay to get it re-delivered.
The email address was from jean.ferris@hotmail.co.uk not DPD.

Curan says:
29 January 2021

I received the same as alluded to above, missed a delivery etc. Annoyed at myself and opened the PDF + clicked the link, and then realized it was all nonsense. Very believable given I am expecting a package today and was out this morning, so feasible I missed this delivery. Didn’t provide any details and have forwarded, concerned If I need to take any further action? Ran virus protection scan and nothing was triggered so hoping I’ve got away with it.

Had email as all comments above dear “email address” we tried to deliver your parcel today but no one in. We we re in, my husband read email, said you ve missed parcel from DPD. (I do order a lot on line but but nothing that would come by DPD. Looked at email sender addressee: xxxxxx I ask you what the hell!!! It’s laughable if it wasn t so serious. Cann t remember the name on first email address. I phoned DPD first time, and they always leave a card with the companies details on and depot contact number on if they have nowhere to leave parcel.
So many scam emails I ve had. Unpaid TV license, due to lack of funds ????, don t thinks so, unpaid car tax, don t have a car in my name, in paid credit card for HSBC don t bank with HSBC. Monies due back to me from over paid tax, the list goes on and on. I just look up there email address and if it doesn’t t look right bin it. Luckily up to now I ve stayed SAFE.

[Moderator: we’ve edited this comment to remove a personal email address. Please do not post personal contact details or other personally identifiable information – this is for everyone’s privacy. For more information see the Community guidelines]

20 February 2021

Received e mail( (from delivery.dpd.co.uk) asking for additional input from me to successfully deliver my parcel?? not expecting a parcel from dpd -the delivery address requires further details – asked to click link !!!

julie says:
22 February 2021

I hae had three emails saying from dpd three different parcel tracking numbers. I checked on the website and the number does not match DPD numbers. Email looks real

Nwad says:
1 March 2021

Just had another scam email from DPD requesting money for a re-delivery! Not that I knew it was a scam but as I regularly use DPD was not the usual efficient email from them! The scammers do not even use a very good Copy of DPD’s logo – obvious it was a copy and the way it was written also made me wonder! Well don’t use DPD if they insist on payment before they will re-deliver a parcel!!! Weird….

Darren Jones says:
26 March 2021

I had the same email from DPD requesting money for a redelivery, I caught on very quickly because they said I had to pay 3.00 GPB instead of GBP….

Karolina says:
8 March 2021

Received DPD email looking very believable, informing me that I’ve missed the courier (not sure how, we are in lockdown and I haven’t left home for days) and to re-arrange the delivery I have to pay £6.22 fee. When clicked on reschedule the delivery option I got redirected to something that looked like legit DPD page, checked the email address and it was sent from hotmail account…. those scams are getting more and more sophisticated, be aware people!

Drew says:
10 March 2021

Just got the scam email! Didn’t pay any money. Wrote a letter complaint to DPD. Disappointed when I found out the scam has been running since before Dec 2020 and there was nothing on DPD website to warn and inform customers of this.

Drew says:
11 March 2021

***Further update***
Well I took another look at the emails as I replied to the email with a tirade of complaints.
Linda Morgan 2000 was the sender. She even wrote to me after all my complaints saying
“Your being scammed mate” which, in proper grammar should read “You’re being scammed, mate” but I understood the sentiment.

Christa says:
11 March 2021

My husband received the same PDP email today. It looks very legit but the “hotmail” gave it away. We nearly fell for it though. Beware!

“Your address appears to be incomplete – This requires you to update your delivery address or you can come to the depot when the driver has finished his deliveries to collect your parcel.

Please click on “Update Now” and follow the steps on the screen”

Today I’ve had yet another email claiming to be from dpd saying that an attempt at delivering a parcel had failed. As I have been on site all day, I knew this was untrue. I attempted to forward it to report@phishing.gov.uk which I found on your website but this failed too.

I was surprised dpd had tried to deliver a parcel to me. I’ve had so many of these tedious experiences, I now refuse to deal with companies that use dpd and do not offer an alternative.

That is the correct email address, but there is a web based form on this page as an alternative: https://www.ncsc.gov.uk/section/about-this-website/contact-us

Elizabeth – Since it is virtually certain that DPD played no part whatsoever in your receipt of an e-mail message about a failed parcel delivery I suggest you do not refuse to deal with companies that use them as their carrier. DPD remain one of the best parcel carriers and some of the best on-line selling companies use them so you would limit your choices unnecessarily. There is nothing DPD can do to protect themselves against this form of exploitation and the same scam is used with reference to Royal Mail and other carriers. If you are currently waiting for a delivery, check with the supplier on its progress and ask who will be delivering it; if they say DPD then ask them to check its delivery status and expected date of arrival. If no one is present to receive a delivery, DPD [as well as Royal Mail and most other carriers] always leave a card.

S.Elliott says:
24 March 2021

Fake email pretending to be DPD received today. I tried to contact DPD but every which way requires a parcel number which I do not have because I am not expecting a DPD delivery.
It was from email address [edited]

[Moderator: we’ve edited this comment to remove an email address. Please don’t share personal contact details (either your own or others) as this is for everyone’s privacy. For more information see Community guidelines]

Emma says:
8 April 2021

Got a email saying DPD needed a extra £1i got 24 hours to do it , so they can send it out ,

It’s a scam, Emma. There is no 24-hour deadline in the unlikely event of a payment being required.

Unlike with Royal Mail, DPD and other carriers often do have people’s e-mail addresses because sometimes they act as agent for the consignor and send tracking and delivery information. Always stop to think: “Am I expecting a delivery?” If so, check with the consignor [not the delivery company] whether there is a charge payable.

Brutefoe says:
29 April 2021

This scam is now going around in the USA , not sure about Canada but the United States is now recieving the scam.

Terry says:
2 May 2021

I had a strange text also saying I’ve missed/they attempted to deliver a parcel.
But normally DPD normally sends you a 1 hour delivery slot

Christine Burrows says:
12 May 2021

Received an email from dpd stating no one available to sign. I am looking out for a parcel from the UK. I live in the US and have never seen dpd delivery. Plus their delivery attempt was at 2301! At 11pm there is no service making deliveries! I know it’s a scam but I also want it to be a real delivery from the UK.