/ Scams

Scam watch: slippery CBD oil subscription sales

Dodgy merchants have been luring people in with impressive claims about CBD oil. Have you seen these online adverts? Here’s what to look out for.

A member of the public contacted us when they saw adverts making impressive health claims about CBD oil – a legal product derived from the cannabis plant.

The online adverts led to websites that were offering ‘free’ CBD rubbing balms and bottles of oil for just the price of postage. Seeing these, they entered their card details and ordered them.

Guide: how to spot a fake, fraudulent or scam website

When the products arrived, they found that they didn’t work for them. That should have been the end of it, but it wasn’t.

They found withdrawals amounting to more than £40 on their card. Bottles they hadn’t ordered started arriving, and more money was taken from their account.

Before they knew it, they were more than £200 down.

Lured into a trap

These scams work by luring you in with offers of free or cheap products, only for you to find out later that you’ve inadvertently authorised recurring payments for more items.

The facts of the transaction are often buried in the small print, or in the worst cases people aren’t told at all.

In this case, the victim spoke with their bank, which refunded them and replaced their card. Further payments to these dodgy merchants were also blocked.

Guide: how to get your money back after a scam

But even after you’ve got things sorted with your bank, it’s worth keeping a close eye on your accounts for the foreseeable future: if your personal details have been in the hands of scammers, be wary of any future unsolicited emails, post and phone calls.

Don’t click on any links contained within emails or texts, nor give out your personal details before first independently verifying the correspondence is genuine.

Have you been a victim of this type of dodgy advert?

Comments
Kath Holcroft says:
14 January 2021

This happened to me on f/b advertising CDB oil that David Attenborough recommend you only paid postage and being in pain I ordered it only to receive oil and gummies don’t know what they are wasn’t advertised when I got my credit card stat £82and£85 had been taken out of my account blocked my card only to find they had done the same the fallowing statement this time the credit card company cancelled my card and replaced it unfortunately I am £334 at a lose and not sure if the credit card company will refund my money as they are debating it at the moment 😠

Hi Kath I have had exactly the same problem. In fact I was conned twice with, at the same time, and anti ageing product. Your amounts are about the same but I had two and 4 lots of money was going out of my account. I wrote to my bank and I had only the on line communications which proved very difficult. Fortunately I had emailed the companies and written a letter cancellng, they did not reply but I had kept everything and was able to produce it. It took about 4 months but eventually by bank refunded all of the amounts. This ended well for me and hope it does the same for you. If you wrote one word of complaint then make a hard copy. If you telephoned the company I hope you noted the words and date. Good luck and, like me, remember if it sounds too good to be true it usually is.

Kath
This recently happened to me, a David Attenborough add, I noticed 2 payments gone from my account. I contacted my bank, stopped my card, various discussions with my bank, they said they would start a case against the scammers. I have emailed the company several times, I just get automated responses, I tried to contact the UK number, left info, got no response.

This happened to me with an anti-aging advert featuring the Dragons Den team on face book. I received the creams with no information of how to order more creams which I thought was strange. When I looked at my bank statement two lots of £85 had been taken out. I contacted the company but was told if I hadn’t cancelled within 7 days I was going to be sent these products every month at that price. They said all the information was in the terms and conditions but I wasn’t aware of seeing any before I ordered. I contacted my bank and they blocked any more money coming out of my account but I sadly I didn’t get a refund from my bank. It was an expensive to learn and I won’t get caught again. They use famous people in their adverts which makes people believe it is genuine.

This happened to me with an anti-aging advert featuring the Dragons Den team on face book. I received the creams with no information of how to order more creams which I thought was strange. When I looked at my bank statement two lots of £85 had been taken out. I contacted the company but was told if I hadn’t cancelled within 7 days I was going to be sent these products every month at that price. They said all the information was in the terms and conditions but I wasn’t aware of seeing any before I ordered. I contacted my bank and they blocked any more money coming out of my account but I sadly I didn’t get a refund from my bank. It was an expensive to learn and I won’t get caught again. They use famous people in their adverts which makes people believe it is genuine.

These individuals making bogus claims about products that could be beneficial to ones well being. Are
only interested in one thing taking your money with no regard for anything else.
These scammers should be shown up for what they are.

Brenda says:
15 January 2021

I have received posts on my facebook page from same company advising M & S and Body Shop are closing stores and advising both are giving away well known brand beauty products e.g. Estee Lauder etc. You just have to pay p & p. When checking it out the advert is identical. SCAM. The product is an unkown brand of anti ageing face cream.

Ann Smith says:
15 January 2021

Sometimes companies reel you in by selling “medicinal products” at an inflated price, and then phoning you within days suggesting you place another order for the same products which are now “on special offer”. This scenario is then constantly repeated, sometimes as often as once a week. I had to write to the CEO of one company to get this stopped.

PETER D FERGUSON says:
18 January 2021

with modern technology why can this not be stopped

John Williams says:
22 January 2021

I have been caught out by this same scam and am in the process of using the card company’s fraud team to resolve the issue. I am waiting to hear.

Meg White says:
24 January 2021

Anyone received anything from Royal Mail. I have an email saying they cannot deliver for a signed parcel as no one is in. I am and was at the time they say. Could it be a scam?
I am not aware of having ordered anything

Matt says:
1 March 2021

Just got scammed by ProfoundPurestSelect aka ProfoundNaturesChoice. Stay away. I’m on the hook for over $300 and monthly $89 thereafter. Been trying to communicate via email, but only phone worked. Waiting on the RA so I can ship it all back only to pay 15-18% restocking fee + shipping. But the manager just told me to keep it all, open one bottle, then he’d give me a 50% discount. These guys should be arrested.

Collin Wright says:
24 April 2021

Scammed by ProfoundPurestSelect using Dr.OZ name said he endorsed product . Charged card for almost $300 . I used product almost give me heart failure had to send back minus shipping and handling and restocking fee. DONT BUY shady company.

Sorry to hear you got scammed Collin. You might want to check you haven’t been conned into receiving a regular delivery.

When I searched the company name, several ‘best’ sites came up. Very often these belong to the scammers who may own all the ‘brands’ they list.

A bit of info:
Scamdoc give the site a rating of 1%
https://www.scamdoc.com/view/516590

Have a look here to learn how to check out these scammers before you buy.
https://conversation.which.co.uk/scams/citizens-advice-pandemic-scams/#comment-1621694

I fell for this scam and the bank would not support me

What part did the bank play in your choice to trade with the seller?