We’ve noticed an increase in fake Amazon emails stating that your account has been ‘locked’ and that it’s ‘holding all your last orders’. Here’s what it looks like.
We’ve seen examples of fake Amazon emails many times, but a new example claiming your account has been ‘locked’ could look genuine enough to deceive you if you don’t take a moment to assess it.
Its layout is slick – the branding looks genuine and the message is clear: act now or all your ‘pending orders’ will be cancelled. It even adds a sense of panic by claiming that ‘the billing information you provided did not match the information on file’ with the card issuer:
But when you take a step back from the initial surprise at getting an email prompt from ‘Amazon’, you’ll soon start to spot the signs of a fake. The text contains a number of obvious errors including missing words, typos, and claims that just don’t add up.
Investigating the sender’s email address further will also reveal that they have absolutely nothing to do with Amazon (not shown here). Its ultimate goal is to encourage you to click through to a site where you’ll be asked to input sensitive personal information, likely including your bank details.
Amazon responds to fake emails
We showed Amazon a copy of this phishing email so it could investigate the sender and the link that the ‘account verify’ button sends people through to. A spokesperson said:
“Amazon impersonation scams put our customers at risk. While these scams happen outside our stores, we will continue to invest in protecting them – we encourage consumers to report any suspicious emails to Amazon so that we can protect their accounts and hold these fraudsters accountable through litigation and law enforcement referrals. Customers can visit our help centre to find additional information on how to identify scams and report them so we can investigate.”
We’ll continue to make Amazon aware of the latest scams impersonating its brand so it can investigate and take action.
Have you received a scam Amazon email?
If you think you may have given your details to fraudsters, let your bank know immediately.
Have you received a fake email, text or call claiming to be from Amazon? Let us know what happened in the comments.