/ Motoring

Parking fines: your questions answered

Have you ever had a Parking Charge Notice (PCN) that you felt was unfair? Do you know how to challenge or appeal it? We’ve rounded up and answered your questions.

Every month, thousands turn to Google to find answers on how to challenge or appeal a Parking Charge Notice (issued by a private company) or a Penalty Charge Notice (issued by a local authority).

But regardless of which type of fine they get, many come to Which? Conversation to air their frustrations or to seek advice.

And what’s more, we know the majority of council-issued PCN appeals are actually successful.

Which? Consumer Rights: Parking tickets

More than 8.6 million PCNs were issued in England (excluding London) and Wales for parking, bus lane contraventions and the Dartford Crossing charge in 2016/2017, according to the most recent stats from the Traffic Penalty Tribunal.

And while a miniscule 0.43% were appealed, 57% of those were successful.

That means you may want to challenge any PCN you get which you think was wrongly issued or is unfair.

Your PCN queries answered

More than three years ago we published Barry Beavis’s account of why he decided to fight a £85 PCN in court.

Mr Beavis’s gripe was with a charge issued for parking on private land at a retail park. He argued the £85 fine was not a genuine reflection on the company’s loss by his overstaying.

He may have lost in the County Court, Court of Appeal and Supreme Court, but the post attracted more than 1100 comments from people applauding Mr Beavis’s efforts and seeking advice for their own PCN woes.

Here are some of the common complaints and reasons why you might appeal.

If you’re in Scotland or Northern Ireland, the rules are a little different so you’ll need to look up your local rules for appealing.

‘I paid for parking but accidentally put in the wrong registration number’

This is unfortunate and a very frustrating situation, but could have good grounds for an appeal if you can prove you paid (with your bank card statement) and a picture of your car’s actual registration.

When you pay for parking on private land, the contract is with you and the private parking company or landowner. So if you can prove you have not breached the contract on your end, your appeal may well be successful.

You can use our parking appeals tool to write a bespoke letter for free to help get you started.

But remember, challenging the ticket doesn’t extend the 14 day limit for paying a reduced charge – unless the operator agrees to extend the period, which they’re not required to do.

‘The car is mine, but I wasn’t driving it’

In cases where you receive a Parking Charge Notice from a landowner or private parking company, you can appeal the notice on the grounds that you weren’t responsible for the car when it was parked.

You can contact the company which has issued the fine and give them the full name and address of the person who was responsible for the car at the time.

Be sure to keep any emails, letters or make notes of the conversation if you opt to call. The company must cancel the parking ticket against you and send it to the other person. This is known as ‘transfer of liability’.

But if the person was a friend, family member or loved one you can opt to pay the fine instead of appealing and follow it up with them yourself.

You can also appeal a Penalty Charge Notice and a Parking Charge Notice if the car was stolen at the time the PCN was issued.

‘I bought a car and got sent a PCN for the previous owner’

In this scenario, you’re not responsible for the parking ticket and can appeal on the basis that at the time the PCN was issued, you were not the owner of the car.

Make sure you include any details you have about the previous owner, a copy of the registration certificate and evidence of when you bought the car.

‘I got a Parking Eye fine – can I challenge it?’

As with any parking ticket, you can challenge it – but whether you’re successful will depend on whether it was justified and fair (ie you actually broke the terms and conditions of the carpark).

We understand most of the successful appeals against Parking Eye are because you were a legitimate user of the land.

Before appealing, contact the business you were using and show them evidence you were a customer.

Often they will then write to Parking Eye themselves or give you a letter you can use to appeal your ticket.

For example, if you were a genuine shopper and only overstayed a short time, you may want to provide evidence of purchases (such as receipts and bank statements) and the letter from the business you were using.

Or if you were at a hotel for a conference which over-ran, you could provide evidence of your invitation and confirmation from the host that the event ran on longer than expected.

Another avenue is inadequate signage – go back to the carpark and look for signs about time limits. Are they clear? Are they visible?

Make sure you always follow the appeals procedure set out by the private company or the council. You can find this on their website or in the correspondence they’ve sent you.

Have you had any successful PCN appeals you can share? How did you do it? Or what about any unsuccessful ones? Why did you lose? Tell us below.

Comments

Please thank the legal team, Amelia, for providing another set of very useful answers to commonly asked questions.

90% Amelia’s fine work 🙂

Sorry; thanks, Amelia.

@awade, Thanks Amelia. Useful to see these common complaints listed and advice given.

However, Which? have not replied to the question that underlies what I believe many people feel about parking penalties – that they are disproportionate, excessive, extortionate, whichever word you choose, can lead to real hardship, that to increase the penalty if you delay because of an appeal is unfair. What is Which?’s view on the scale of these penalties and if, like many, feel they are quite out of proportion to the offence and loss to the parking company/authority should be substantiallyreduced, what do they propose to do?

On Amelia’s behalf, I’d say that the questions we’ve answered here, combined with the links to our free guides that we’ve inserted, represent the extent of the work we’re able to do on this subject at this time. That’s not to say that this isn’t an important area, and that could well change in the future, but right now it’s not something we’re actively campaigning on/taking an official position with. We do hope the advice we are able to give will go some way to helping people with the issues they’ve raised.

@gmartin, thanks George. Does that mean Which? see the existing penalty charges and supplements to be fair and reasonable?

That isn’t the inference. As I said, it’s not an area we’re actively taking a position on at this time.

Unfair parking charges is a consumer issue that is well within the remit of Which? so I hope they reconsider their position and lobby for transparency, fairness and rules that must be adhered to by the parking companies.

Thanks for the advice, Amelia.

It seems unfair that anyone appealing a parking charge risks having to pay a higher charge if their appeal is not successful.

Which? have, currently, no interest in parking penalty charges. Perhaps if they asked their Members in a survey they might find there was no interest there either. Or maybe they might have a different view and want the association they fund to express and, perhaps, even take a stance? . It would be good to know so we can move on. No point in talking about a dead topic except for our own amusement.

If you are unhappy about goods or services you can make a ‘payment under protest’: https://www.which.co.uk/consumer-rights/regulation/supply-of-goods-and-services-act-1982#payment-under-protest

I wonder if the same would apply to a parking penalty charge to avoid the risk of having to pay a higher charge by not meeting the deadline for prompt payment.

Some years ago (before mobiles with cameras), I was parked on a street meter and as I walked up to my car, I could see a parking attendant was waiting for the meter to run out. He then started writing out a ticket although I thought I still had a couple of minutes.

The meter had indicators on both sides. One side had run out, but the other hadn’t. I tried pointing this out to the attendant who totally ignored me and kept writing.

It was a pay an amount within 14 days or the fine will double. So I paid with a letter of explanation pointing out I expected the fine to be cancelled after the meter was examined. The council did reply and cancel the fine.

Hey @malcolm-r, I can appreciate why you might take that stance, but I don't thing saying we have no interest in parking penalty charges is a fair statement. Advice on dealing with parking fines has been available on our consumer rights website for a long time, while Amelia has worked with our legal team to provide answers to the questions we've received in Barry Beavis's Convo (https://conversation.which.co.uk/motoring/parking-charge-notice-parkingeye-barry-beavis-penalty/). These questions were flagged to George by the community, and he arranged for this topic to take place – it's a great example of the community in action.

I understand that you'd like Which? to take an official position and perhaps campaign on the issue. As I'm sure you'll understand, our resources can only be focused on so many areas. This doesn't mean a topic is not serious, nor does it mean there aren't issues in that area which need to be addressed. It simply means that it is not an area we can fully focus on at this time. That can change in the future, but if we do not have an official view on a certain topic now, it doesn't mean we don't think that there are issues in that area.

If Which? does not have an official position on a certain topic, it does not mean Which? believes anything either way. I hope that makes sense?

Jon, thanks. The reason I pursued this was that for the last couple of years I have asked Which? to give a view on the scale of parking penalties and whether they would campaign to have them made more reasonable. I received no response.

I remain disappointed that £600 million a year is taken from motorists in this way, nearly twice as much as is taken fraudulently from bank accounts, a matter on Which? has been very vocal and campaigned. (“victims of bank transfer fraud, where a customer has authorised a payment to a scammer – which cost victims more than £350m last year. https://www.which.co.uk/news/2019/04/tsb-will-refund-all-scam-victims-even-if-they-gave-details-to-fraudsters/“.

However, now I know Which?’s position I’ll leave it there.

A great example of the community in action would be to use the information here to get the government to put a stop to unfair excessive parking penalties.

Back in 2015, Richard Lloyd said in the Barry Beavis convo:
This is a thoroughly disappointing judgment based on a narrow​ ​interpretation of the law. It will cause chaos if cowboy parking firms​ ​choose to take advantage of the ruling by hitting drivers with even​ ​more excessive charges. Our advice to consumers is to be on your guard​ ​and always appeal if you think a parking fine is unfair.’

We’re now planning to take the issue up with government ministers since a reversal of the judgment will require changes to the law.

Did Which? take this up with government ministers and if so, what was the result?

Good question. I’ll endeavour to find this out for you Alfa.

Thanks @jon-stricklin-coutinho I look forward to your answer.

Hey @alfa, sorry for the delay on getting back to you on this.

From what I understand Which? did hold informal talks with parts of government to attempt to escalate this issue, however these did not progress beyond the informal. Met with a lukewarm response, and with our resources focused elsewhere at the time, further action on parking was, in effect, parked (with apologies for the pun).

I appreciate that this is a bit disappointing – not achieving the result you want always is. Hopefully it does shed a bit more light on how we prioritize resources – we aim to act where we can have the highest impact possible for the consumer, and need to ensure that this change is achievable when we are doing so. It sounds (to me at least) like the opportunity to effect this change wasn’t there at that particular point in time. However, that doesn’t mean it won’t be in the future, and as we said earlier our current position does not imply we do or don’t think this is an issue worth pursuing, or indeed suggest we will or won’t act in due course. It’s why we’re continuing this conversation – to understand that this is still resonating, and help Which? define what meaningful actions should be taken and make the case for doing so.

The into says “….to challenge or appeal a Parking Charge Notice (PCN) Parking Charge Notice.
Unhelpfully, these are not the same thing – the latter is issued by private companies and the former are issued by councils.

I believe this should read “Penalty Charge Notice” (Councils) and “Parking Charge Notice” (private operators).

More than 8.6 million PCNs were issued in England (excluding London), the intro says. In 2014-15 London boroughs issued another 4.7 million. Total 13.3m. Hardly any (as a %) were appealed. Assume the average charge is at least £45; that makes this a £600m+ industry.

It is surprising that we don’t want to question whether these charges are fair. If it is simply because Which? don’t believe any challenge would have a chance of success it would be useful to know, and why.

Interesting – why do you disagree?

I noticed that too malcolm, not sure why anyone would disagree. Would someone like to enlighten us?

Another compelling reason for removing the thumbs system.

The disagreement has been countered 🙂 . I don’t mind someone disagreeing – on the contrary, that is what a conversation is about and I do, from time to time, deliberately post contentious comments. I would, however, just like to know the reason for the disagreement.

I received two “parking charge notices” in London around a year ago, one in a Lidl car park and the other in a business park. Both car parks had inadequate signage, of which I took photos. I replied by e-mail to the parking companies representing both landowners and pointed out, amongst other deficiencies, that the signage was inadequate. They refused to budge and failed to correspond adequately on the matter. So I told them (truthfully) that I am an experienced litigant-in-person and that if they issued court proceedings, then I would seek extraordinary costs under Part 27.14(2)(g) of the Civil Procedure Rules on the basis that they had behaved unreasonably. I never heard from either of them again.

I can easily understand how other motorists feel bullied into paying up in spite of deficiencies by the parking company or landowner. Many motorists will feel intimidated by the threat of court action.

Maybe useful if Which? explained this so we could use it when appropriate?

NFH says: Today 11:12
I would seek extraordinary costs under Part 27.14(2)(g) of the Civil Procedure Rules

Useful link, NFH. For anyone wanting greater detail, it’s all here.

Thanks Ian for posting the link to the Civil Procedure Rules. I didn’t do so because it would have delayed my post pending approval. Just to clarify what this means, in the Small Claims track of the County Court, the winning party can’t usually claim for loss of earnings (above £95) or the costs of legal advice, but the court can award such costs if the other party has acted unreasonably.

That’s really useful to know.

Tom says:
13 April 2019

Received parking charge notice after shopping recently at two shops in small retail park Plough Lane Wimbledon over staying permitted time of two hours by 18 minutes due to returning goods in shop No.1 and shortage of till staff in both Lidil and Tool station.
Proof of return receipt and purchase receipts as a customer of both not a free parker any grounds for appeal.

The best way to get advice for free is to post a more detailed description of the circumstances at http://forums.pepipoo.com where enthusiasts on this subject will guide you what to do.

Neil F says:
13 April 2019

I was recently sent an errant Parking Charge Notice after visiting the same car park twice in one day. After doing my own detective work I now have the evidence (obtained from a different parking company using the data protection act) to prove my innocence, but I wonder why this sector is not better regulated and surely their use of ANPR should be under licence? Then in my case the offending company would lose its licence.

My son had a Parking Eye PCN for parking on a hotel car park after dark in February 2018. There was no indication on the road itself that it was a restricted car park even though it joined a public one. The signs were too far above to be read as he entered, there was nothing printed on the road itself and the other signs had very small lettering (so small you couldn’t read them in daylight) and were high up on lamp posts where the lamps were extinguished. I went to the car park myself on a dark night to check and what he said was true. Equally I would have been deceived into thinking it was an extension of the public car park. He appealed and sent photographs of the poor signage. They wrote a standard letter to say the signs were within the law and asking for payment and he heard no more.

I think the worst kind of car parks are the pay and display type. You have to guess how long you need to stay. If you overestimate then you overpay and if you underestimate then you get fined. This is particularly bad at places like hospitals when you get delayed through no fault of your own.
This is a form of robbery in my opinion which should be outlawed.
It would be much better to charge on return using 5 minute slots and if the car park needs a maximum parking time then a chargeable grace period should be allowed before a fine kicks in.

I totally agree with you. Imagine if consumers had to buy phone calls in the same way as parking – paying for the length of the call in advance and then wasting it if it’s not all used, or paying a punitive rate for any minutes over the paid duration. I see no reason why parking charges should not be any different from how we pay for phone charges – charged in arrears only for the time used in increments no larger than one minute.

That would require all car parks to be controlled, for example by barriers so you could only leave when you paid for your stay. I agree this is the fair solution but many car parks may not lend themselves to barriers, and they can cause significant delays on exit.

ANPR is a possible option where you pay at the end of your stay and there is a record if you omitted to pay that would result in a penalty. However, somewhat perversely, I believe only private companies can make use of ANPR and not local authorities.

Any other ways of paying for what you use?

Another way of paying only for what you use is using a mobile app. These are already supported by many local authorities, but the apps are badly designed because you still have to predict how long you will stay. Mobile apps could eliminate this need, because if they were designed properly, you would be able to begin and end the parking period in the app, and then pay only for the minutes that you were parked.

That still, surely, requires the parking authority to be able to verify your parking time to ensure you have paid for the correct amount of time?

Yes, but they already do that when payment for parking is made by a mobile app. Nothing changes.

The only change that I am suggesting is that, where payment is made via a mobile app, the user should not have to specify the end time until the end time is reached.

Nobody ever comments on the SCAM that most parking companies employ. Whilst it may only be a small amount for the person using the car park, I wonder how much the companies make on this unacknowledged SCAM.
That is the amount of money made because the machine does not give change. The companies make money two fold – The initial cost of the machine is cheaper and I bet the total made by NOT giving change is not insignificant !!

The companies would no doubt argue that it is the customer that does not have the right change!

Roberta says:
14 April 2019

My Dad was driving my car. I am the registered owner and I got a Parking Notice in the post. My Dad lives in France but visits me twice a year. Should I pay the notice or supply my Dads address in France?

Giving the name and address of a fictitious relative abroad is a common way of avoiding paying these “parking charge notices” issued by private companies. As you have a real relative abroad who was genuinely driving your car, I would take advantage of this favourable scenario and give them your father’s name and address. They will probably not believe you, given that it is a common trick, but it’s up to them either to pursue your father in France (very difficult for them) or to prove that a UK resident was driving your car (impossible).

I got a parking fine in Brixton, South London about a year ago. I had parked in front of a school one evening outside the hours that the prominent, yellow parking restrictions board said that parking was prohibited in that spot. What I had failed to realise in my rush was that, in addition to the zigzags referenced by the big yellow parking board, there was also a yellow line parking restriction in force. I returned to my car to find a lovely yellow parking notice on it. I challenged it, but of course was overridden. I was not rich enough to run the risk of taking it further and having to pay the full amount, and was anyway too busy.

While I fully accept that I was in contravention of the yellow line parking restriction, I think it is something of a trap to have a big yellow board displaying one parking restriction, when the stipulations set out on it are completely overridden by those of a far less prominent set of restrictions (I think the school one allowed parking after 4.30 while the yellow line one didn’t allow parking until after 5.30).

I wrote to my MP about it, because I thought it was very unfair. I heard nothing back. I guess they’ll come knocking for my vote around election time. I’ll tell them about it then and see what they have to say. I still don’t understand the point of the big yellow school board.

All I can suggest is that the yellow zigzag lines mean “No Stopping” whereas the continuous yellow line means “No Waiting”, so you can legitimately stop between 4:30 and 5:30 pm but not wait there [i.e. park and leave the car] between those times. The subtlety of that probably only occurs to a municipal brain so the rest of us get caught in the confusion.

Dave says:
14 April 2019

Received a parking penalty notice but wasn’t issued a ticket for parking on a residential car park

I fully agree with Malcom R re Which’s stance on this – I’d like to see a lot more lobbying against these outrageous charges and a lot less excuses re lack of resources (from an organisation whose recently departed CEO was the highest paid in the charity sector – lack of resources…???)
Anyway, to members I share this very straightforward tip. The British Parking Association’s Code of Practice is a superb resource upon which to base an appeal against some charges – it lays out very clearly the standards around signage, etc and I’ve used the guidelines therein to successfully appeal at least two charges. That said, don’t think that the BPA is on the side of the motorist. I highlighted to them how one of their members had deliberately placed entrance signage to look as if it applied to one area of parking on a retail estate and not another – they took the side of the parking company. It mattered not though: I took photos to illustrate the issue and wrote to the parking company advising I wouldn’t be paying on the basis of unclear signage. I had all the usual threats but of course they didn’t take the matter to court as they (and the BPA) must have realised they couldn’t have won a judgement against me. So, download the BPA Code of Practice and use to your advantage. It’s a weighty tome but that said, the salient parts (covering signage) only run to a couple of pages.

I have just recieved a claim form from the county court business centre demanding £175. My parking eye ticket was issued in Dec 2018 after i arrived back late to my car after my young child was suddenly taken ill with sickness and diarrhoea which meant i could not move her to get back to my husbands car on time. POPLA have rejected my appeal advice please. I am very worried.

Hi – I received a Parking Charge Notice from NCP after my car broke down in one of it’s smaller car parks in Ipswich. I called the company to explain what had happened and asked what I should do. I was approx. 30/35 minutes over my leaving time. The chap that I spoke to, explained that there wasn’t anything he could do and I should just wait for a PCN to come through the post, which it did eventually (I was moving that day and so a redirection for post was put in place, and so takes longer to reach me). I received the PCN, emailed NCP and explained my situation, even suggested they look at their records so they could see the recovery vehicle entering the car park to reach me. I received a communication back stating that my appeal was not successful, the reason being – that I parked longer than the time paid for. The period of entry to the car park was 15.12pm and the exit was 17.00pm. I paid for an hours parking I had explained to them that upon entering the car park, I was sat in a queue for 20mins before being able to actually park as it was Sun 23rd Dec so very busy (they completely disregarded this). I arrived back at my car minutes before my ticket ran out. Arriving at my car, discovered it wouldn’t start – something a chap opposite me was having exactly the same problem (again, I even pointed this out in my appeal, explaining that a recovery vehicle entered the car park for this person also).

My appeal was refused with NCP claiming that the time I entered the car park was the time I should pay from. They did not acknowledge the time taken for parking (which parking attendants were in attendance in the car park so could support this), or my car breaking down! The 6+ cars in front of me on that day must have had the same problem (being charged from the time entering the car park).

I have refused to pay the fine, emailed them again to explain the situation – again (no response at all) and have now had a letter from a debt collector saying I now owe £160!!! How can this be fair or just?? I am not working at present and cannot afford to pay £10 let alone £160.

Google “frustration of contract”; which seems to apply to your situation.

@gmartin Hi George – I wonder if a member of the legal team could provide any general advice on how to proceed if you have received a parking charge that you have grounds for appeal but there is the risk that the charge could be increased if the appeal is unsuccessful. I posed this question above: https://conversation.which.co.uk/motoring/parking-fine-penalty-charge-notice-questions/#comment-1563745 It has not happened to me but I’ve been asked a couple of times.

I’ll see if they are able to provide an answer.

Thanks George.

Is the law different in Scotland for PCNs?

There is a typo in the first paragraph of your article.

Good spot David, we’ve now corrected that. Thanks for flagging it up!

I wondered when someone would spot the duplicated ‘parking charge notice’. If you make an appeal you are likely to succeed in having one of them cancelled, David.

Edit: Jon has sorted it.

Jon, I pointed out what I believed was the real mistake that has not been corrected on 13th April:
“I believe this should read “Penalty Charge Notice” (Councils) and “Parking Charge Notice” (private operators).

The intro now reads “Every month, thousands turn to Google to find answers on how to challenge or appeal a Parking Charge Notice (PCN).

Unhelpfully, these are not the same thing – the latter is issued by private companies and the former are issued by councils.

There is no “latter”. In my view, the first of these paragraphs should read “ ……appeal a Penalty Charge Notice or a Parking Charge Notice

@jon-stricklin-coutinho, Jon, is the above correction……correct? 🙂

I think Which? is well out of its depth on Parking. It covers it because it is a problematic issue of concern to a wide audience so is conducive to a sensational approach. However, it is a highly complex topic, there are very few real experts and the terminology is peculiarly abstruse. There are plenty of people like me who have dealt with a parking issue and dabbled at the fringes and are willing to give some advice from time to time but there is rarely a definitive answer.

I question whether Which? should invite parking enforcement queries. Which? won’t answer people’s questions, won’t point them in a better direction, and won’t campaign for reform of the petty rules and regulations, and the mean-spirited enforcement thereof, that bring people to Which? Conversation in the first place. So long as Which? seems to be content to ignore the extortionate and escalating costs for minor infractions, and the jeopardy-infested challenge process, I am not prepared to continue supporting this particular topic. I thought with the outcome of the Barry Beavis case and Which?’s other pronouncements it was on the road to getting somewhere. Clearly not.

1113 comments on the Barry Beavis Conversation, with what outcome? If Which? were never intending to take a position on this and look for change, what was the purpose?

We see Which? running campaigns in support of ATMs, automatic compensation on rail and air, condemning overdraft charges, broadband, nuisance calls, energy bills…….. What is different about pursuing the parking industry that takes £600m a year in excessive penalties from motorists?

Nearly! I have corrected the text above having consulted the team on the correct wording and have corrected the text above to be correct.

Apologies on the delay in chasing up an answer for you there!

@jon-stricklin-coutinho, Jon – still wrong in the third paragraph (it says the opposite to the second paragraph). However this paragraph is now redundant and should be removed 🙂

I’ve just taken care of that. Thanks!

I can appreciate that not seeing change on the parking issue is frustrating, @johnward. As a regular driver I experience this on the daily – more so when going to hospital appointments or parking in unfamiliar places.

I wouldn’t, however, say we’re doing this for sensationalism as you’ve suggested. This issue still resonates with people. We can and do offer help and support with Consumer Rights guidance (https://www.which.co.uk/consumer-rights/l/parking-tickets), and others in the community are able to offer help from their own experience if they would like. It isn’t for me to say whether parking is a future campaign – as noted in earlier comments, the focus is currently on other consumer issues. That Which? does not have a current position on parking, however, should not suggest we will or won’t campaign on this in the future. Peoples’ stories, experiences, and advice helps to shape what future actions look like, so we continue to invite people to take part in it.

There’s a summary of what happened with the Barry Bevis case in his earlier convo: https://conversation.which.co.uk/motoring/parking-charge-notice-parkingeye-barry-beavis-penalty/. Barry’s challenge went to the Supreme Court, and the intention was to take this further. As noted earlier in alfa’s comment I’m attempting to chase up what happened next – this was a bit before my time as you can imagine.

I think you may be reading a bit more into the earlier comment about Which?’s position than is intended. As noted in earlier comments we are not currently taking a position on this matter, as we are currently campaigning on other matters and need to focus our resources accordingly. To say that we never intended to take a position on this matter, however, is not true, nor does not currently having a position imply that we will or will not take a position on this matter in the future. We continue to have these conversations in order to listen and hear how this issue continues to resonate with people, and these conversations are key in helping shape what future actions may look like.

Perhaps Which? could run a Convo along the lines of “Do you think current parking penalties and supplementary charges are fair?” and quote the range of charges that are imposed. Also ask what people consider to be a fair charge for a clear contravention and whether submitting an appeal should run the risk of incurring a late payment charge if it is unsuccessful

Sending this to a wide audience might give Which? a feel for the general…..feeling and help them when they consider what to campaign for in the future.

Jon – Thank you for your response but perhaps my comment was unclear. While I want to see action by Which? on what is a serious consumer problem and in the eyes of many a major injustice, my immediate concern is the lack of any response by Which? to requests for help. One of my beefs on this issue is that people are led or drawn to Which? Conversation to ask for help and advice on a tricky parking penalty problem but there is no response from Which?. Sometimes there is a regular contributor who has enough knowledge or experience to offer some guidance but that is pure chance and we are not experts.

All sorts of trivial comments are picked up and responded to by members of the Which? Conversation team. Discussions on pancakes, cats and unicorns take place. But if someone asks how to deal with a parking problem there is stony silence. I am not convinced that Which? could not find the resource either to inform the enquirer that Which? cannot help and give the address for one of the sites that specialise in this area, or point them in the direction of the Which? consumer rights guidance [if it is relevant to the situation].

I understand that Which? cannot just drop a running campaign and start a new one, and I appreciate that there needs to be a period of consideration and judgment before taking a position on something, but at the moment there seems to be a fine line between that and stonewalling.

Which?’s next big campaign had better be really important and about something more exploitative of the UK citizen than the parking enforcement companies that are swiping millions every day in unscrupulous parking charges for technical contraventions of little consequence through a quasi-legal process that includes jeopardy and stress as two of its main features.

Hello, I received a Parking Charge Notice more than 14 days after the alleged visit. I thought this was outside the time, but NCP have refused my appeal. Does the 14 day limit apply to Parking Charge Notices?