If you’ve ever had cause to complain while learning to drive, we’d like to hear from you. Were you aware of the complaints process?
Learning to drive can be a daunting (and not to mention pricey) experience. When getting behind the wheel for the first time, it’s important to know you’re getting a good standard of service and that you feel comfortable with your instructor.
We’re scoping an investigation into driving schools to find out the issues learners are experiencing and whether they feel empowered to complain about unsatisfactory service.
If you’d like to share your story and contribute to our research, you can leave a comment below or get in touch at firstname.lastname@example.org.
Have you had a bad experience?
We want to hear from learners who have had a bad experience with a driving instructor in the past 18 months or so.
Perhaps you weren’t happy with the quality of the lesson or how much it cost. Or maybe you didn’t feel comfortable with your instructor’s behaviour during your lessons.
If you’ve experienced any of the below issues, we’re keen to hear from you:
🚘 Poor quality of lessons
🚘 Poor quality of customer service
🚘 Charges and billing issues
🚘 Inappropriate behaviour from the driving instructor (e.g, harassment misconduct or discrimination)
🚘 Issues with booking lessons
Do you know how to complain?
We want to make sure learners feel empowered to complain (and escalate a complaint if necessary) about any issues experienced when learning to drive.
Complaining to your driving instructor or school might seem like the obvious first step, but has your complaint been left unresolved? Or was it contested by the driving school or instructor?
There are also other ways you can escalate your complaints, such as reporting to the DVSA or your local authorities.
Have you tried taking your complaint down these routes, and what was your experience if so?