The DVLA has revealed a sharp rise in the number of scams it’s had reported to its contact centre. Have you spotted one? Let us know so we can get the word out.
The last time we covered DVLA scams here on Which? Conversation it clearly struck a chord – thousands of people read and shared the article throughout the year.
My questioning of the timing of the fake email was even picked up in the media, with both The Mirror and The Express using my quotes in separate articles.
Just over a year later and the DVLA has issued a new fraud warning amid a 20% increase in scam reports directly to them – 1,538 of them came in the last three months of 2019.
The reports include fake websites, phishing and smishing scams, which are all types of fraud we’ve been covering extensively in these examples:
Have you been sent a new DVLA scam?
The agency has said that motorists are being targeted with links to ‘services that don’t exist’ and ‘messages of tax refunds’.
We’ve seen tax-related DVLA scams before, such as this one from 2018:
— Which? (@WhichUK) October 22, 2018
Scams like this one prompted us to publish a fully comprehensive guide to DVLA scams, which echos much of the advice from the DVLA itself.
This includes remembering that you should only use GOV.UK sites for government services online.
In its press release, the DVLA’s chief information security officer also says:
“All our tax refunds are generated automatically after a motorist has told us they have sold, scrapped or transferred their vehicle to someone else so we don’t ask for anyone to get in touch with us to claim their refund”
If you think you’ve been a victim of a scam like this, contact your bank immediately and let it know what’s happened in as much detail as possible.
You can then read our guide on getting your money back after a scam.
Have you received one of these new DVLA scams? Have you got an example to share?
Please do let us know in the comments so we can help warn others.
You can also contact us directly with screenshots via email: email@example.com