/ Money

Tipping should be performance related

Coffee cup and tip

On a recent restaurant visit I was presented with a bill that already had an ‘optional’ 12.5% service charge added. The food had been average, the service surly and the atmosphere positively lunar. What did I do?

Of course, I put my card in the chip and pin machine and paid the bill, tip and all.

When I left, I spent a good half-hour moaning to my wife about the tipping system. She very logically explained that I didn’t have to pay it.

Unfortunately, while she’s obviously right, not tipping means I’m hitting the often underpaid staff in the pocket. But who sets the rules on tipping? How much do I have to pay? Where do I tip?

Confusion when tipping abroad

A recent survey shows that it’s not just me who’s confused. And it gets worse when we go abroad. The survey found that 87% of travellers were confused by how much to tip and that 65% had over-tipped due to lack of local knowledge.

This is no wonder when you find that in Japan, for example, it’s considered insulting to tip, while in the USA and Canada, tipping up to 20% is considered perfectly normal (that’s a full fifth of your bill!).

In Europe, tipping tends to be around the 10% mark. In the UK, it’s 12.5%. Who sets these arbitrary amounts?*

However, aside from the obvious confusion and the varying amount – the main question is why do we have to tip in the first place?

Tipping etiquette

The argument put forward in favour of tipping is that waiting staff are often low-paid, so tipping helps boost their pay packet. But we don’t tip in McDonalds or Starbucks – so why should we tip in Pizza Express or The Ivy?

And ‘discretionary’ tipping being added to bills seems like a ‘guilt’ tax – are you really going to take money away from the person standing over you with the bill?

Tipping should never be added to bills and should always be at the customer’s discretion. This is why tipping should be performance-related. Perhaps, a little business-like for a night out, but it would benefit the waiting staff and their customers.

If you get great service, then feel free to give as much as you want (there’s no law to say you have to give 12.5%!) and, conversely, bad service means no tip.

It may seem uncharitable, especially coming from someone who’s own mother relied on tips when I was growing up, but in these cash-strapped times, tips are a luxury many of us just can’t afford.

*The answer to that, in case you were wondering, is absolutely no one.


I hate both tipping and negotiating a discount. Let’s remove the embarrassment and uncertainty – either pay the price advertised or go elsewhere. Keep it simple.


Pay staff properly so that they are not dependent on tips. If food or service is not up to standard then make a complaint, or ask for a partial refund, or don’t go there again.


Great idea in theory, wavechange, but the reality is that paying all staff well just isn’t going to happen – especially in today’s financial climate when it’s easy to find good staff.

I think we’re missing the point here. the point about tipping is to say a thank you to a job well done. I absolutely agree that, if you haven’t had good service, food or atmosphere, you shouldn’t pay the tip. It is discretionary, so you can chose to take it off. A bit embarrassing, but ultimately the only way to properly feedback to the restaurant that its service needs to improve.

But I’ve worked as a waitress in the past for many years, and always made an effort to be friendly and polite, no matter how much I didn’t want to be there. If your service can help make people’s nights out better then they should want to tip you.

I don’t like the culture of adding it on – I prefer it when it’s left to the customer. But what I hate even more is restaurants who use tips to pay for all manner of things like credit card and bank charges and payroll costs (see this Convo for more: https://conversation.which.co.uk/money/ditch-restaurant-service-charge-pay-cash-tip-instead/). Whenever I can I pay tips in cash for that reason.


You have seen the restaurant business from both sides, Hannah. I haven’t. Most customers are probably unaware of the fact that all the tip does not get to the people who provide the good service.

But what is so special about restaurants, taxis, etc. where we are expected to tip? Most employees don’t get tipped, however good they are at their jobs.

If I like the service I receive from any organisation I am likely to use it again and recommend it to friends. If not I will go somewhere else and might even warn others.

I appreciate that staff working in restaurants are often poorly paid but I’m not sure that it is kind to expect them to rely on tips, especially since these can be siphoned off by those in charge.


I don’t think we should tip. When I lived in Japan it was blissful to not have to worry about calculating a tip at the end of the meal, and all the staff were polite because… well… because they are paid to be. I’ve worked in rubbish, low-paid service industry jobs before and wouldn’t expect some sort of bonus at the end of the day just because I hadn’t snarled at anyone. Being polite should be part of the service, not a bonus that you pay extra for.

I completely understand why waitresses and waiters would be annoyed if you don’t tip, but that’s because of the weird culture we have now. If we banned tipping (or just changed people’s attitudes so they didn’t feel like they had to do it) then wages would go up for waiting staff (they’d have to, otherwise staff would leave), and we wouldn’t have the problem of tipping. We’d also redress the balance between, waiting staff and people who work in other service industry jobs who don’t get tipped.

Peter says:
18 June 2011

I agree totally……….we should not tip.
Staff are paid to do the job efficiently and there is no reason to pay a tip for simply “doing the job”. To add a tip automatically is scandalous.
Many staff in “non-service” industries do not receive tips yet perform their duties well and politely and receive their remuneration in return.
To give tips to some service industry employees is effectively to discriminate against all those in other industries………..who may well be equally lowly paid.
Unfortunately, we are moving towards the disgusting culture of the USA where tips are expected, no matter what the quality of food or service and the often sub-standard staff are happy to go out of their way to make the customer feel uncomfortable if no tip is given………totally unacceptable,in my view.


I only tip if I like the service – If it is indifferent – I don’t tip and remove the “discretionary” amount from the bill. If it is bad – I complain. If the food is also bad – I refuse to pay. I’ve done this all my life. It is why it is called a service charge.

I have always been aware the “tip” is usually shared – and it always seemed fair to me – The food preparation is over half the pleasure in a meal – The quality of waiting is the other part.

I used to go out prepared to pay for a service.- My poor pension rather precludes the idea of a meal out. One meal out is probably costs three or more times my weekly food “allowance”. I used to enjoy tipping to show my appreciation of the service given.


I’m with Richard on this one, I’m not on a pension though 🙂

Quite un-british to complain though, I for one love to see them squirm when they find out that their terrible service and food bluff have been called 🙂