/ Money, Shopping

Tesco Clubcard fraud: have you been affected?

Tesco clubcard

Loyalty card points gained at shops and supermarkets can be a great way to spend and save for specific purchases and special occasions. But what would you do if your hard-earned rewards were suddenly taken from you?

Well, that is what some Tesco Clubcard holders have said has happened to them this year, meaning they missed out on well-deserved rewards.

Loyalty card points have become a big part of many people’s shopping routine. While they are essentially a bonus, the rising cost of living has resulted in plenty of people becoming increasingly reliant on the rewards.

Every little helps

At the beginning of the year, Tesco called in the police over claims that some customers had fallen victim to online fraudsters who had hacked into their Clubcard accounts and taken hundreds of pounds worth of vouchers.

However, it doesn’t seem to be a problem that has gone away, with people still posting on online forums about the matter.

In a recent post on MoneySavingExpert.com, one user describes how points disappeared from their account:

‘I went on the Clubcard section [of the website] to see how much we had saved. We build them up all year to exchange at Christmas. I discovered there was only £2 there. All our others (about £52 worth) had been redeemed under Clubcard Boost, all on the same date, about three days before I discovered my login for groceries wasn’t working.’

Checkout your Clubcard account

It’s worth checking your online account and changing your password if you believe you’ve been affected. And if you have become a victim, tell Tesco and contact Action Fraud.

Have you lost out on a loyalty scheme in the past or been affected by the fraud? How much did you lose and were you able to get your points/vouchers back? We’re keen to find out how many people are affected by the issue.

mrs m says:
13 December 2014

My clubcard vouchers were fraudulently cashed last yearAfter numerous calls to tescclubcard I was assured this had now been sorted and a money card was sent to be for the value of the vouchers. However to my horror the same has happened agin this year .I have contacted tesco clubcard on numerous occasions been passed from one person to another and each time promised that a giff card would bd issued to me within the next week.This has not happened and I am still awaiting the money card
Tesco clubcard are a disgrace and surely something should be done about there negligence in not reimbursing customers with vouchers that they are unable to use due to no fault of there own.
I am surprised that the press have not got a hold of this problem regarding tesco as they certainly have not got there act together regarding fraud on the clubcard and have got a terrible record of any customer service towards customers who have been affected by this fraud.Can anyone help about getting some sort of comment from teco and how to get reimbursement for vouchers fraudulently cashed by someone else.

Melissa says:
14 December 2014

We were hit twice by the fraudsters. The first time was this time last year and couldn’t get the present my daughter wanted for Christmas as we had no vouchers and again in the summer. It seems very odd to me that a big corporation like Tesco STILL hasn’t got their act together and secured their systems. I guess they aren’t that bothered as it isn’t their customers’ hard earned physical cash that is being stolen, that is the only reason I can come up with for the whole situation.

Tanya says:
28 December 2014

I noticed my club are points were never recorde for years on end and did not buy from ages is but now I have moved and earlier this year have linked to Avios. Not only have all my new club are points disappeared again but so have Avios. In store there is also strange going ons, selling products that do not work and placing them on shelves for customers to buy. Also noticed some items on shelves with a note (not to sell) – this item I had attempted to buy months earliest and was informed was a recall product but no evidence of that online in any searches. My belief is that this is linked with the SFO case that Tesco is currently undergoing.

wiwo says:
13 January 2015

its nothing to do with SFO. the SFO issue is about falsely declaring earnings which is an offence for any publicly traded company (misleading investors).

Roy says:
15 May 2015

Not sure if this conviction made tha national newspapers?



My stolen vouchers (£293.00 worth – was saving for a holiday) were cashed by the thief at Tesco Direct, Warrington.

LG. says:
24 May 2015

I had over £200 worth of clubcard vouchers stolen on 19.5.2015.
I happened to be online and received an email from Tesco telling me that my email address had been successfully updated.
Baffled…i went onto Tesco .com and logged in and couldnt get into my account so immediately called Tesco who managed to get me back onto my account, confirmed my vouchers had been used and was told all the used vouchers would be replaced.
As yet they haven’t
After i put the phone down i went for a browse around my account i was horrified to see exactly what had happened.
Everything had been spent on Tesco Direct…
I saw the persons address but they were using my name.
I saw when it would be delivered to them and also could see the order number.
I passed all this info on to Tesco in the hope this delivery could be stopped but no….two days later they received the order in full courtesy of my stolen clubcard vouchers.
To make matters worse…on Friday i was sent a survey email from Tesco asking me how much i was enjoying my new purchase.
Tesco’s IT dept i think it was got me back into my account but the person who took it over is still there for me to see.
I know the email address they used as well because it kept showing up when i was trying to log on.
I am in Scotland and the goods were delivered to a London address.
I went to the police who just didn’t take it seriously at all even though i pointed out they were using my name when they ordered the goods.
Ive not heard a thing back from Tesco.
I went onto Action Fraud to report it but gave up as i found the site to be confusing.
Surely Tesco must be covering up the scale of this problem?

Melly says:
26 May 2015

This has just happened to me , only found out today , over £700 gone :/ I am annoyed as a month back I couldn’t get into my account and all the emails to reset password were not coming through , after a few days I rang Clubcard to be told I was using the wrong email address , I told them that had been on my account for years and I have never changed it , the person on the phone said you are entering the wrong email address , again I told them I have never changed it and never used the one they told me was on my account , she said well if you are saying you want it changed I will do it , I said it should never have been changed , do you think someone tried to get into my account , she replied no , it’s as just me using wrong address , I was fuming , it was changed and today I realise why it was changed ! They have a lovely brand spanking new laptop courtesy of my points . The idiot has left their address on my account still , no doubt bogus address or moved on . They will credit it all back to me they said , but reading the stories on here I could be waiting a while . It happened to my brother in law twice , he has obscure passwords so cannot be guessed , I think they are inside jobs , maybe temporary Christmas staff or still current employees .

Dave says:
12 June 2015

Happened to me too. Tesco tried twice to get me back in to my account and twice they failed. I tried to use my vouchers in store only to me told they had been redeemed. Lost £50. I tried to cancel by card so as to erase my details but they wouldn’t listen, insisting that they could fix the problem. Have now cut up my ClubCard (why fund someone else) and do all my shopping at Sainsburys.

19 June 2015

i`m never receive voucer with clubcard tesco statement 3 times a year from last year until now.