Your Spotify subscription hasn’t been ‘paused’ – this fake email is actually after access to your bank details. Have you received it? Here’s what it looks like.
Last week Spotify announced that it had reached 130 million subscribers, despite concerns over how the pandemic may affect people’s listening habits.
With so many active customers, it’s no surprise that scammers would see the brand as a target for fake emails – we saw exactly the same thing with Netflix.
As with all phishing emails, it’s vital you take the time to look at the email in detail. Perhaps most importantly, do not be rushed into following instructions by its wording.
‘We’re sad to see you go’
If you’re a Spotify customer, you’d understandably be alarmed to read that a service you pay for has just been cut off – but this is exactly how the scammers want you to feel.
Like other phishing emails we’ve seen, the email address this has been sent from is clearly nothing to do with the brand it purports to be from.
However, emails like this rely on their fraudulent use of official branding and calls to action (‘get premium) making you fail to notice the signs that it’s a scam.
Clicking through on this email would more than likely have taken the recipient to a fake website requesting your bank details as well as other sensitive information.
We made Spotify aware of this phishing email via its online contact form. It hasn’t responded yet, but we’ll add in any comment when it does.
How to deal with phishing emails
If you’ve received an unsolicited email asking you to complete an action, take a moment to investigate. Have you actually lost access to the service? Why would your payment details suddenly fail?
If things don’t quite add up, take the precaution of contacting the company concerned directly via its official channels.
If you think you’ve handed over sensitive information to scammers, contact your bank immediately and tell it what’s happened.
We have a comprehensive guide on how to get your money back after a scam available here.
Have you received this phishing email? Seen one similar purporting to be from another brand? Report it to us in the comments, or email scamwatch@which.co.uk
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