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Scam watch: have you had fake phone calls from the ‘Visa’ fraud department?

scam call

A complex scam involving phone calls from ‘Visa’ followed by the ‘police’ is currently doing the rounds. Fortunately, one member was savvy enough not to fall for it…

Which? member Brian Moore told us:

‘I was called by a man purporting to be from the Visa fraud department. He said they’d registered two large transactions on my debit card earlier that day at Argos and the Apple Store. This last transaction had supposedly been stopped as it was ‘not my usual spending pattern’ and I hadn’t authorised it.

‘He told me about further transactions that had been stopped until this matter could be sorted out, and that I needed to phone 161 to report that I had been the victim of identity fraud.

‘I didn’t immediately call the number. Within 10 minutes, I received another call, supposedly from the police, who had apparently received a call from my number ‘via triangulation’! He asked whether I wanted a patrol car sent or if there was anything I needed to report, so I put the phone down.

‘My bank confirmed this was a scam and that none of these transactions had taken place. I suppose if I had called 161 they would have asked for my card details.’

Fake force

Brian’s suspicions were probably correct. Whatever number he dialled, it’s likely the scammer would have stayed on the line and posed as the police.

The triangulation claim after he failed to make a phone call to the number he was given was bizarre. The police will never ask for your bank details when you report an ID fraud.

If Brian had asked for a patrol car, the scammers would probably have attempted to take his card.

He was right to double-check with his bank.

Have you received similar phone calls? What did you do?

John says:
12 July 2019

Had the same phone call on my landline this morning saying £300 spent in Tesco’s and £650 at Harrods. The guy was very convincing saying not to divulge any information to him but said within an hour I would receive a phone call from the Bank’s fraud section. Shortly after I received an international incoming call which I ignored. In the meantime I contacted my bank and it confirmed that no transactions had been made. Hope these responses help to inform others of this scam.

Mick says:
16 July 2019

Just had the £600 visa scam and received a similar call yesterday. Today’s call was from 001255815525. There was no number yesterday.

That must be their phone number for today.
You can read about it and add your own comment here:

The comment marked as safe that says they’re so nice must be the scammer.

jane says:
17 July 2019

me too. just ignored it. Couldn’t phone back to verify as no number recorded.

Jane, please never phone these people back. If you want to know who they are google the number. If the call was important, they will call back.

Terry Smyth says:
17 July 2019

Just had a call (same call 3 times last week), supposedly from visa secure. It says that a payment has been requested for £600 please press 1 if we did not authorise it. We did think about it as last week we did make an unusual payment for just over £600, however as we had authorised it we didn’t press 1.

John says:
17 July 2019

Just had 4th try on landline re recorded voice £600 ‘Visa Secure’ scam. Numbers vary – 001564826779 & 001347810266. Call blocking service seems incapable of detecting, but just put phone down.

Richard Lawson says:
Today 14:27

I have just had the call, from “Visa Secure” re a transaction of £600 from my account. I put the phone down and searched “Visa Scam”. You were the top of the list (apart from the usual “Buy a Visa Scam” from Amazon).
Well done and thank you.