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Scam watch: PPI refund scam

A cold-calling scam that involves you buying Ukash vouchers is catching people unawares. Here’s how one Which? member was unfortunately caught out.

Caller to the Which? Money Helpline: I was called by a company claiming to be the OFT, saying that I was owed a PPI refund plus other monies. The caller said that there were cheques ready for dispatch.

I was never asked for bank details, but the caller told me I was entitled to a total of £5,000 – including compensation from the government because of the time it had taken to resolve the issue.

I was asked to purchase Ukash ‘vouchers’ to cover the cost of the cheques, so I bought two at £500 each, which the caller said I could keep until the cheques had cleared.

I was asked to give both Ukash code numbers to the caller, which I did, but no cheques have arrived.

What we say on PPI refund scam

The Which? Money Helpline has received a few calls about this scam. Unfortunately, your cheques will never appear, as the Office of Fair Trading has now been closed, and did not award compensation for mis-sold PPI or any other financial matter when it did exist.

Cash transfers made through electronic vouchers are impossible to trace or recover. Ukash payments are processed when you hand over your unique code to a third party, so giving this to a cold-caller is the same as giving away the money.

Be aware that Ukash payments don’t have a credit element to them either, so unfortunately there’s no scope to reclaim the money using protection schemes such as Section 75 or chargeback.

Have you been a victim of this scam or a similar one? Do you have any tips for spotting a scam call offering a PPI refund?


My technique, when having been approached by the scammers, was to string them along for weeks, by giving all kinds of excuses as to why I could not make their appointments for the exchange of cheques ceremony. The excuses ranged from, taking the wife to the doctor’s surgery, collecting the kids from school, going on holiday for a few days, and, being in the process of moving home. After circa a month, they realized I was taking the proverbial and swore at me down the phone. One further thing I believe, is that they were calling from the Philippines. I can only imagine that they obtained my details from the firm of solicitors: whom I had contacted to make a PPI claim; which turned out to be unsuccessful, then sold the mailing list to those people

bishbut says:
16 December 2017

If you can do it but beware the longer you take the more control over your decisions thy think they have The best way is terminate the call quickly when you realise it is a scam call Play safe if in doubt end the call anyway genuine callers will understand

Bobbee says:
15 February 2018

I received 3 calls over 2 days telling me my PPI claim has been successful to the tune of £1,735. He promised the money would be sent to me by check and asked for confirmation of my address, which bank I made the claim to and my date of birth. The third conversation was when I got suspicious as he told me the banks would take £900 from my claim but I could stop this by taking out an insurance policy for £10 per month and then cancel it once I’d received the full amount due to me of £1.735. I told him I needed to check this as it didn’t make sense. Felt like he was annoyed at this and swiftly hung up on me. Surprise, surprise! I phoned the 2 different numbers which I’d saved. The first number was totally dead and the second was an o2 messaging service voicemail. He sounded like he was oriental.

Keven says:
19 April 2018

I had a call tonight from 02081233512 saying I was due to receive £2989 and they were going to bring it at 4pm tomorrow. There was £298 . He offered up his number and his name (mark) . I’ll wait in tomorrow to see if anyone turns up but have my doubts


This will 100% be a scam Keven. Whatever you do, don’t give them any info or confirm any details to them.

One scam is to request a payment from you so they can release the full amount that doesn’t exist.

If anyone does turn up, please don’t fall for whatever scam they try on you.

a. morris says:
2 May 2018

Same PPI scam as above, asian sounding caller, wanted to come to my home, so said come to my workplace and gave them the address of the local police station where I said we can more easily arrest the caller. Wasn’t well received, I hope the police will forgive me for impersonating a Policeman on this occasion!

Tina booker says:
2 May 2018

I have just had the phone all when I said I couldn’t get the iTunes voucher she said to call me back when I could the telephone number was 02031290865. I nearly fell for it until I questioned if they were the same company that dealt with my ppi she was clueless needless to say there will be no voucher ! They are very clever ! I feel like ringing her back and giving her s mouthful but it will only cost me to ring the number !

Rob says:
11 May 2018

We also had a call today from a David Thomas asking for £375 in iTunes gift card for £3750 pip police told us not to talk to them as it sounds like a scam there number is 02039362689

Paul jackson says:
2 June 2018

Yes they have done it to me yesterday same scam same numbers all round ,I have no money till pay day that’s the 24 June when they will ring me back to check that I have the iTunes card ,I have told action fraud and given them the phone numbers but reading these reports the numbers will be known anyway ,how on earth can these people still be ringing me now using the same names and telephone numbers and still getting rich I could have easily fallen for it and who knows just how many still are