/ Money

Scam watch: stung by fake shoe ad

A fraudulent Facebook ad posing as a luxury retailer tricked this victim into parting with their cash. Would you be able to spot it?

When an ad appeared on a Facebook user’s timeline appearing to be for luxury shoe shop Russell & Bromley, they clicked through and placed an order.

The three pairs of shoes they had apparently purchased came to a total of £72 and were paid for by credit card.

The confirmation email arrived 30 minutes later, but things were clearly not as they seemed. It was written in broken English and made no mention of the products they’d supposedly ordered.

Guide: how to spot a scam

The victim contacted their card provider immediately, cancelling the card and ordering a new one. It transpired that the £72 had been charged in Chinese yuan, so they’d actually paid £93.

Unfortunately the payment couldn’t be stopped, but they have since applied for a refund.

As for the advert, we’re told it continues to appear on both Facebook and Instagram, despite efforts made to report it.

Russell & Bromley itself is aware of this scam and has placed a warning on its website. It is actively working with its legal partners to shut down illegitimate websites.

Proliferation of fake ads

We’re hopeful that the card company refunds this victim, and have advised that a chargeback claim is possible as the shoes never arrived.

Chargeback means you can get your money back (in many cases) if goods and services aren’t delivered, or are delivered but not as described. It applies to debit and credit card payments.

Many credit card payments qualify for an even stronger, legally enshrined protection called Section 75. Unfortunately, this payment doesn’t as the goods cost less than £100.

We’re concerned about the proliferation of fake ads on social media and other websites.

Facebook told us it takes action to stop fraud ‘wherever it appears’ and is investing in a new tool for reporting scam ads.

Have you spotted this fake shoe ad on social media? Have you seen anything similar? If so, get in touch in the comments.

Comments

I fell for this scam too and received some ray ban sunglasses (fake). Reported this to my bank and they initially credited my account and then contacted the seller to give them the opportunity to defend the dispute. The seller is saying here is the tracking and a package was delivered…. I have now had to provide PDF’s of all emails to the bank. Thankfully I kept the glasses and all packaging and sent a copy of this to my bank too….clearly a couple of pairs of boots will not fit into a box for glasses. Hopefully my bank will see sense and not claw the money back from my account

Crofton, I received an email the other day from “Rayban online” offering me “their” sunglasses at 10% of ( of, not off) the list price. So you can be scammed directly without having them as a substitute for shoes.

Just happened to me but not through a Facebook ad I actually search for Clark’s sandel on google and and the Clark’s (fake)website came up £48 later ouch!

Karen Doupe says:
20 August 2021

My husband order Clarks sandals for me , if you order two pairs it was cheaper so he ordered red and a yellow pair ! Took a month to get them , they are no better than dollar store . The site we order on was Clacksvip , I’m been fighting since I got them with five different people so far from their so called company ! They told me to keep the sandals and they will give me 20% of my cost ! LOL I got them two days ago to go with 50% , so they said no , gave me new address to mail them back , I’m not doing that so now because I would end up and maybe not get nothing ! So I gave in to 40% , never hear back from them ! Its been two full weeks of going back and forth try to get my 40% back on visa Karen in N.S , pretty bad that they are aloud to get away with their crap !

Clarksvip seems to have no connection with Clarks and I hope that Clarks will take action to stop them using their logo etc.

Clarks is based in the UK and they are based in Somerset.

Carole says:
27 March 2022

Seen both Clark’s and Russell and Bromley’s ads on Facebook marketplace in the last few days. Just seen another one for Clark’s. Products shown were real, but noticed they were from China in the returns section. What’s the best way to report as soon as seen?

Hi Carole, you should report fake or scam websites to the National Cyber Security Centre (NCSC).

The NCSC has the power to investigate and remove scam websites. It’s free to report a suspicious website and it only takes a minute. Even if you’re not certain the site is a scam, report it to the NCSC so they can check.

https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-website

J Rowe says:
6 April 2022

This Dvert for Russell and Bromley still appears on Facebook. It was there today and I fell for it. I need to contact the credit card company I used to ask them to try to block payment. Is there anything else I need to do?

Yes, report the website to the National Cyber Security Centre (NCSC).

The NCSC has the power to investigate and remove scam websites. It’s free to report a suspicious website and it only takes a minute. Even if you’re not certain the site is a scam, report it to the NCSC so they can check.

https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-website

Karen Michelle Bailes says:
12 April 2022

yes the Russell and Bromley ad is currently there, they even have a website that comes up amongst the real Russell and Bromley one. The giveaway is payment to Hong Kong company. I immediately contacted PayPal to dispute so hopefully they will safeguard my money. Cant believe I fell for it

Ahh that must be annoying, please do let us know how you get on Karen.

Neville Brooker says:
24 April 2022

Karen it’s easy to do and like you I fell for it.
Hopefully PayPal will refund me.
As always if it looks to good to be true it usually is.

Pete rUnderwood says:
20 April 2022

I too was scammed. I informed my bank and Facebook. I trusted the advertiser as i had assumed Facebook would pick up any frauds.

Hi Pete, if you were scammed by being redirected to a scam website and the website remains live, I would encourage you to report the website to the NCSC (National Cyber Security Centre).

The NCSC has the power to investigate and remove scam websites. It’s free to report a suspicious website and it only takes a minute. Even if you’re not certain the site is a scam, report it to the NCSC so they can check.

https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-website

Kirsten says:
21 April 2022

The fake Russell and bromley ads have made a reappearance on Facebook. I have reported it, but it still keeps appearing. The website is very convincing looking at first glance. The design is in keeping with the current R and B site — same models, same look. The fake is here https://www.rboutlets.store

[Moderator: this website this could be a scam website. We’ve retained the URL to help you identify it, but we’ve redirected the link to our guidance on how to spot fraudulent website. ]