/ Money

Scam watch: beware this licence fee ‘refund’ scam

This new scam involves a convincing sounding email claiming TV licensing owes you money – don’t fall for it.

A member, who wished to remain anonymous, recently got in touch to alert us to this new licence fee scam:

‘I was sent an email from what appeared to be TV Licensing, which said that I was owed a refund of £128.20.

‘The email looked genuine and had the correct branding and grammar.

‘It had a link to start my refund request, which I clicked, but I couldn’t access the site because my browser said that the site wasn’t secure.’

What we advise

Scammers are more convincing than ever and can send phishing emails that appear to be legitimate but are designed to steal money or personal data.

Guide: how to spot a scam

You should always question a request for your personal or financial information if it has come out of the blue – even if it says it’s from an agency or company that you are aware of.

TV Licensing confirms that it would never email you saying you’re entitled to a refund or ask you to pay extra money. Also, it will almost always send emails from an address ending in ‘@tvlicensing.co.uk’, so look out for that.

Never follow links from suspicious emails. You can always visit the official site directly or call the company if you’re sceptical. You’re not the only person who has been targeted.

Action Fraud says that it has had thousands of people reporting TV Licensing scams. If you get a similar email in the future, you should report it to Action Fraud and then delete it from your inbox.

If you believe scammers have been in touch with you, tell us about it by emailing scamwatch@which.co.uk and, if you think you’ve been a victim of a scam, make sure you report it and visit our Consumer Rights advice for scams.

Have you been targeted in this scam? Did you lose any money? How do you avoid scams like this?


No I haven’t been scammed like this but its prevalent in the USA so much so the FCA has a webpage full of info on those types of tax /government scams .
But by an amazing co-incidence yesterday afternoon I received 3 emails , the first two came from BT at 15.17 pm and the third at 17.20pm —-the third was a scam email telling me I must click on the link to take me to—a bogus webpage to “sign into MY BT ” .
They had managed to hide the DKIM ID system on Thunderbird but I went into –view message source and it came from —-Italy according to the IP , but he was good it passed through BT Cloud no bother-given a – “Clean ” bill of health etc but he couldn’t spell -amendments correctly and the email was [edited out e-mail address] definitely not from BT but I have to give him 4 out of 5 a very good reproduction of a BT email .

Of course I was right onto BT asking why they didn’t have as good a virus control as Yandex mail ,and why a British $billion company still hasn’t got its own email service but uses an American third party service which is so leaky that it sinks quicker than the Titanic .
I did not know the guys who answer the calls arent technically minded but he passed on the info I gave him including the IP . I have the feeling its intentional that they don’t train them technically so they cant answer hard technical questions .

Who thinks Cloud storage is safe now ?
To access BT Email I have to disable ALL my blockers so that all parts of the USA/world can access my data – its as bad as “phone home ” Windows 10.

Patrick Taylor says:
11 December 2018

2 hours and 40 minutes [Titanic sinking time] : )

It seemed to take forever in the cinema.

This doesn’t explain what the scam is. The scammer wants to pay money to the recipient, so what does the scammer ask for? The payee’s sort code and account number? If so, those can be used only for paying money into an account, unlike a debit card number, whose primary use is to pay money out of an account.