A member felt duped after renewing their appliance cover. Have you received a confusing insurance call from an unexpected company?
A member was called by someone they thought was from Domestic & General (D&G) to renew their washer-dryer breakdown cover.
When the documents arrived, they saw they’d been speaking to a different business, Domestic Assure guard.
The member felt tricked, so called the company to cancel the policy and obtain a refund. But how did they get their details?
‘No data breach’
We’ve found many bad reviews for Domestic Assure Guard. Some allege it poses as D&G or claims to be linked with it. Domestic Assure Guard told us:
“It’s regrettable that the member was left unclear that Assure Guard is a different company to D&G. During every interaction, we ensure the company name and address is provided to avoid such confusion”
It didn’t answer our question on where it obtains customers’ phone numbers. D&G assured us it hasn’t suffered a data breach but told us it has heard from multiple customers regarding ‘other companies… passing off as D&G’.
It has identified specific companies involved (but didn’t name them), reported the issue to regulators and law enforcement and launched legal action. It says:
“We’ve been [explaining to customers] that we’re in no way associated with Domestic Assure Guard or any other third-party warranty companies, and that we do not provide them with customer information”
Have you ever received an insurance call from a company you didn’t expect? If you took out a policy as a result, did you go on to cancel it?
If you believe scammers have been in touch with you, tell us about it by emailing firstname.lastname@example.org and, if you think you’ve been a victim of a scam, make sure you report it and visit our Consumer Rights advice for scams.