A phishing email purporting to be from British Gas is fraudulently promising customers a ‘refund’ of more than £400. Have you come across it?
British Gas is making its customers aware of a fake email telling its customers that they’ve ‘overpaid’.
As with similar phishing attemps we’ve been made aware of, such as this DVLA email, fraudsters are after your personal data and/or bank details.
Here’s what the fake email looks like:
We're aware there is a fake email going around telling our customers they’ve overpaid and are entitled to more than £400 in refunds. If you’ve received this or another suspect phishing email from us, you can send it as an attachment to email@example.com and we’ll investigate. pic.twitter.com/FOSFV4unvP
The passing off of well-known and respected brands is nothing new. This year we’ve seen Bitcoin scammers impersonating Martin Lewis and the Mirror by email, while a member got in contact with our magazine to alert us of similar phishing attempts disguised as emails from the Royal Mail.
How to deal with phishing emails
We asked British Gas to comment on the email for Which? Conversation. Here’s what it told us:
“We take the issue of phishing very seriously and we take action where we identify any attempts to trick our customers.
We’ve recently become aware of an email which appears to come from ‘firstname.lastname@example.org’ and we’ve warned customers that this is not a genuine email.
If any of our customers are concerned about a suspect phishing email they can send it as an attachment to email@example.com so we can look into it further”
We’d encourage anyone who’s seen the scam to send a screenshot to the email British Gas has provided. You can also make Action Fraud aware.
If you think you’ve given a fraudster your bank details, contact your bank immediately. You should also change any passwords that may have been compromised as soon as possible.
You can view all our advice for spotting and reporting scams on our dedicated Consumer Rights site.
Are you a British Gas customer? If so, have you received this scam email?
Let us know in the comments if it’s turned up in your inbox, and help us warn as many people as possible.