Why I’m ditching cashback sites like Quidco

I am using quidco since 2010. first few years, all my claims were processed successfully. recently in past 1 years, nearly three transaction were not processed. When I raised claim quidco put a blame on their clients. e.g. carephone warehouse (twice), EE. Someone mentioned it is free money anyway but in my case, the cashback made huge difference. The cashback 50£, 35£. Without this cashback, I would have selected another provider still paid slightly lesser than without cashback. I am not going to belive quidco going forward. My decision will be based on whoever gives without any cashback offer.
I used topcashback for few months and none of my claim (nearly 4) processed successfully so in my opinion if I need to select between two, I will go for quidco

impossible to get hold of and constantly hide behind payment being processed or its a supplier delay in paying me. waiting since may for them to pay all my quidco from sse .I will never use them again .

I cannot get the money that has successfully tracked and confirmed. It is a scam. The time I’ve spent pursuing this should be charged to Quidco at minimum wage,.. then it might be worth it. Otherwise stay clear.

My Recent Review of Quidco –

Firstly let me start by saying that Quidco used to be a good site. The process worked well and if you had a query, a dispute or a claim then the staff would deal with this efficiently and fairly. Recently however this level of service has disappeared. I’m not sure of the reason but I get the impression that they may have outsourced their customer service or perhaps they have significantly lowered their recruitment standards. The quality of the service provided has dropped to a level where the Contact Us option on the webpage is hidden behind a number of generic ‘help’ options that obviously never answer your question, clearly they don’t want you to talk to their customer service staff! When you do eventually get given the opportunity to send an email the reply you receive will not only not answer your question but will also give the impression that your email has not even been read properly. Believe me I’ve had some bizarre responses to some very straight forward questions.

The final straw came with a claim. I’ve had to claim before but as I say this has always been an efficient process and I’ve not previously had any issues. On this occasion my initial emails were either ignored or the reply was a generic response that did not address the issues that I had raised. My request to escalate the claim was also ignored and despite the fact that I had pointed out significant errors, I’m being generous not to call them lies, in their emails this was also ignored, I even provided proof in the form of correspondence from the company that I had made the purchase from. Still a point blank refusal to engage in any meaningful dialogue.

It would seem that Quidco are not interested in retaining customers, providing a service or even abiding by their own terms and conditions so I have closed my account and moved my business to a competitors site (Top Cashback). Several months later and I have to say the difference worth it. If I could give them a zero rating I would.

Huge con
Am owed hundreds in cashback
Impossible to contact them and they always blame the retailer

The same as lots of comments here. They were good once but not anymore. Victims of their own success. I use BA shopping also and they are great when things go wrong. Quidco could learn a lot from them.