/ Money

What does the Queen’s Speech mean for consumers?

With the dust barely settled from the General Election, today the Government outlined its legislative agenda for the coming year. So what does it mean for consumers?

In some ways, it felt like a case of deja vu given the last Queen’s Speech took place just a few months ago.

However, with a General Election, protocol dictates the new (or returned, in this case) Government needs to set out its agenda afresh and there were some new proposals to spot as well.

Brexit and beyond

The least surprising announcement was the return of the Brexit Withdrawal Agreement Bill to approve the deal struck with the EU.

This was accompanied by Bills on the UK’s future agriculture, trade, environment and financial services policy.

These are all really key for consumers as they set the path for the country’s future. Food and trade policy have both been making headlines with consumers worried that standards could slip.

We’ll be working to ensure a future trade strategy is underpinned by world-leading consumer standards, consumer rights and enhanced choice. We’ll be doing this whilst pushing for the other Bills to deliver the best for consumers too.

Other themes from the election campaign also made a central appearance; focus on the NHS, the justice system and the climate crisis.


The Government reaffirmed its commitment to address broadband connectivity with a Bill to ‘accelerate the delivery of gigabit capable broadband’ and remove barriers to roll out.

Mobile and broadband have been key campaigning areas for Which? and there’s certainly a lot to be done.

We’ll be pushing to ensure this new infrastructure meets the needs of people to be connected at home, at work and on the move.

Wider consumer issues

A key reflection of events from the last year was seen with the announcement of an Airlines Insolvency Bill to protect passengers in the event an airline goes bust, as well as a Thomas Cook Compensation Bill for customers to whom Thomas Cook companies would have been liable.

These will require a clear focus to ensure they deliver the help consumers need.

Beyond this, our long term call to help people understand their entire pension savings will be boosted through the introduction of pension dashboards in the Pensions Schemes Bill.

What wasn’t there?

There were some notable consumer omissions from the Queen’s Speech, including measures to address the ongoing crisis with free to use ATMs, as well as plans to improve the product safety and enforcement system.

So, there’s lots for Which? to be working on in the coming year to ensure positive change is delivered for consumers. As well as areas where we need to ensure future action is committed to.

What should be the top consumer priority for the new government?
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What did you make of today’s Queen’s Speech? Do you think the proposals will make a difference? Was there anything you wanted to see included?


Hello, is anyone going to answer my question in the other topic, How can we protect consumers after Brexit?

The Consumer Minister came here and wrote some stuff half a year ago

She never came back or gave any kind of feedback and opinion

Is anyone from Which going to follow up the topic, and ask her to come back and say if we’re going to get what we asked for?

Or did we all just waste our time writing all that stuff?

the goverment needs to solve the care situation. instead of kicking it in to the long grass as previous tory goverments have done.!!!!!

I entirely agree. It’s long overdue and now extremely urgent. I’ve not heard a word about it since the Queen’s Speech.

Sadly, the government chose pretty much to ignore their responsibilities for already poorly supported care homes with extremely serious consequences and, by-and-large, still are ignoring them.

Alan Robinson says:
22 April 2020

Climate Change (formerly Global Warming) should be the No1 concern, as it’s going to ‘get us all’
later, or sooner if we do not take very strong action, eg MCB or SRM.

The environment will be here in a good or bad state long after Brexit has been and gone. It’s my top of the list.

Reg Jones says:
3 September 2020

The most pressing issue in my opinion will be measures to impact upon the very likely substantial increase in unemployment, when the various Government backed schemes come to an end. Unless measures are taken to return the economy to something close to previous levels, all the other issues mentioned are unlikely to be affordable, however much we wish they could be properly addressed..

The World Health Organisation has classed meat as a class 2 carcinogen and processed meat a class 1 carcinogen. Moreover recently several investigations have been carried out and are well documented into how animals are treated on so called ‘factory farms’ and ALL have revealed the most appalling cruelty being inflicted on the animals on those farms. Indeed some of these are the subject of legal actions. Accordingly the government must be strongly encouraged to promote and help people move away from meat consumption both for their health and the welfare of farm animals.

While I can sympathise with these sentiments up to a point, I am also conscious that the rearing of animals for meat is probably the only thing that keeps them present in our landscapes and as well cared for as they are. If all we wanted them for was hair, hides, hoof and horn I dread to think how they might be treated or whether they would even exist at all other than as pets [as horses have generally become].

The alternative to wool is largely carbon-based or vegetable fibre from some tropical rain forest. The alternative to leather is plastic in one form or another. Many of our agricultural areas are suitable for animal husbandry and nothing else. At the moment I cannot see how we can reconcile the conflicting positions.

I have a suspicion that investigations that find that animals on farms are treated properly don’t get reported so it is not surprising that all the reports published have revealed cruelty.

David Arundale says:
13 May 2021

Preserving the United Kingdom and balancing all its regions

First priority: Climate, drastic reduction of fossil fuel use
Second: food security, it should be sourced from within the UK or adjacent countries wherever possible, we should not burn fossil fuels to bring it half way round the world.
Third: Food quality should meet at least EU standards, e.g. without growth hormones and antibiotics.

Stuart Crick says:
15 July 2021

I would like to see the country of origin clearly identified on all goods.
The notice should not be covered up by a price tag as I discovered was rife in John Lewis’s clothing department in the Mall near Bristol.

I would like to ban ads from carrying a Union Jack purporting to suggest the goods are made in the UK when actually, they’re only designed here but made in China. This type of ad is often seen on E-bay.

anthonyappleby@icloud.com says:
25 February 2022

Government should give priority to capping the amount paid to Care/Nursing homes