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Listen to this new IP address scam phone call

A member recently contacted us when they received a scam phone call about their IP address. Fortunately, they recorded the call so we could warn others. Have you heard this one?

I recently received a scam call as I was rushing to the train station one Monday morning – I missed it, but they left a message.

As I juggled tapping in, checking the board and listening to the voicemail, I almost dropped my phone in shock. Apparently, I hadn’t done my taxes right and there was a warrant out for my arrest. I had to call them back on that number immediately.

In my distracted and panicked state, I almost believed them, but I soon realised it was a scam and we turned the voicemail into a cautionary video on how to spot the HMRC voicemail scam.

IP distress

We’ve since been alerted to yet another type of voicemail scam – and this time it’s about your IP address.

Another automated message left in a woman’s voice says:

“In 24 to 48 hours as your IP address has been compromised from several countries so we need to change your IP address and router which will be free of charge… so please press 1 to get connected with the technician.”

Here’s the full recording:

Like the HMRC scam voicemail, this IP address phone scam also preys on panic and urges you to make a rushed decision – to call them back before you can properly think things through.

Panic response

It’s worth repeating here some sage advice for spotting any scam: being pressured to act quickly is one of the main warning signs something could be a scam.

The scammers will take advantage of your panic and when you call them back, they’ll sound convincing and will ask you questions to steal your personal data.

This in turn may well see you put on a ‘suckers list’ of future targets for scams.

What to do

If you get a voicemail or message out of the blue that worries you, make sure you don’t give out any personal information. And if you’re sure it’s a scam, hang up.

Always question any out of the blue phone call – whether they say they’re from a legitimate organisation or not – if they ask for banking details or credit card information.

For more tips on what to do if you’re contacted out of the blue, read our free how to spot a scam guide.

It’s also really important you report the scam so the authorities can investigate it and shut it down as quickly as possible. You can do this with Action Fraud’s online reporting tool.

Have you had any experiences with scam calls? What were they and did you call them back while you were rattled? Share your stories with us.

Comments
Martin says:
24 November 2018

I normally recognise a scam call. Recently I have had a few from allegedly ‘Telephone Preference Service’ (but not!). They tell me I am now protected against, fraudulent calls. I thank them, but they carry on …”can you confirm your address is ….” to which I say I will not confirm or deny. When I have decided I have had enough and ring off, I then ring back using the 141 prefix to block my number. More often than not it is a n/u number. I am with TalkTalk and they provide a code which will allow you to block the last number called, which I do.

Another thing I have done in the past is to start talking to them, then suddenly ask them to hold on a minute – put the phone on mute and carry on with what you are doing. Eventually they start calling “hello, hello” etc. to which you ignore. Eventually they get fed up and ring off .. but you have wasted their time, preventing them ringing someone else!

FrankH says:
26 November 2018

One of the favourite things for these scammers is to use programs like TeamViewer to get them to connect to you computer so they can either infect it with a virus or copy sensitive data etc. I’ve had more than one call of this type where they pretend to be your ISP and nee ‘to help you’. When I have the time I keep them on line as long as possible, easily done by appearing to be completely stupid, I think that gives them the sense that they’re going to get something from you. Never give them control of your computer!

Julia Miller says:
27 November 2018

I have just had a call from BT. They advise me IPN address has been compromised in California. I need to press 1 for BT or 2 for other provider. It is a recorded woman’s voice. The number called was01282 064876. BT do not ever call anyone regarding IPN addresses. The number has now been blocked on my BT call protect. They will probably call again but new number used.

Martin R Jackson says:
7 January 2019

Date: 07/01/2019 I was telephoned by an automated female voice at 9.02 am this morning saying my IP address had been compromised. Obviously a scam. It seems strange that this happened less than 24 hours after complaining to scrbd [dot com] that they had illegally copied my novel and made it available for free on the internet… an utter disregard for copyright. Could this be retribution?

DerekP says:
7 January 2019

Hi Martin, whilst it might be retribution, I think it is much more likely to be coincidence, because pretty much everyone is a potential target for these scam calls.

PS – sorry to hear about the copyright violation. Is that sort of thing a growing problem for e-book authors?

WOO !!! Martin this website is flagged up by ALL my blockers as “scamming “/ malware invested /dangerous its got MITM attacks written all over it .
Their “certificate ” is parkingcrew.net and its a bad one its INVALID !!
Warning to Which posters –do NOT try to access this website if you do dont blame me if you get malware/information removal problems .
You have been warned !!
While the company might be innocent getting to iot is certainly not. There is more technical data but I wont bore you.

I’m getting quite good at recognising scam calls. There is usually a silence of a few seconds and often some kind of very brief background noise before someone say’s “Hello.” That voice is often foreign and might be real or recorded. At this point I hang up and hope that anyone who really wants me is not wondering what’s happened. They never seem to ring back.

Sandy says:
4 February 2019

I just got several calls form “Kathleen from Microsoft” about my I.P. address being compromised in several countries. I think they have called at least 4 times. What a bunch of persistent pests! I have business on this phone line and they keep calling when I’m waiting for important business calls. I’m getting really tired of this garbage!

This automated IP address scam voicemail has changed slightly, same voice but now sounding more urgent saying something like ‘This is BT, your internet will be disconnected today’, press 1 ……….

@awade
Hi Amelia, scammers seem to now have access to a lot of unused phone numbers.

In the past, whenever I got a scam phone call and looked up the number, it would have already been reported many times over quite a long period. But in the past few weeks, I have been the first person to report several numbers so the scammers now have access to more unused numbers.

I got to thinking how they would have access to these numbers and came up with……..

We get a lot of silent calls, pick up the phone and nobody is on the other end. Presumably they are automated, so the dialler would be able to distinguish unused numbers from used numbers and answerphones, creating a huge database of numbers available to spoof.

Nuisance calls are on the increase again, most of them are automated voices asking you to press 1 to speak to someone. They are much quicker and likely to achieve more results than the Indian call centre scammer.

Nuisance calls bosses being hit with big fines does not go far enough, the Information Commissioner’s Office now needs to go after the caller ID spoofers.

I made a suggestion not long ago and asked if it is possible to stop phone numbers traversing the phone lines/airwaves if they are not in genuine use or being paid for.

Your theory is entirely plausible, Alfa. I agree that the latest calls are quicker but I wonder whether the hit rate is better – personally I consider them less engaging and more likely to lead to quicker termination by the called party; but that might all be part of the calculation, with higher turnover, shorter durations, lower costs [if anyone pays], and more click-throughs.

We never had this problem when someone on a swivel chair had to plug a jack into a socket in a frame on a switchboard. Do we have to accept it as the price we pay for digital communication?

Automated calls are usually:
Press 1 to speak to someone or
Press 2 to stop receiving these calls

Whenever I check unknown phone numbers and get led to a reporting site, it never ceases to amaze me how many people don’t just put the phone down, but react by pressing 1 or 2. Pressing 1 to speak to someone can be with the intention of telling them where to go as much as seeking the ‘assistance’ being offered.

Now, if people savvy enough to look up these numbers are reacting, what about the rest?

With these latest automated calls, I haven’t yet read that anyone got connected to a real person by pressing 1 to talk to someone.

I have suggested to people for a long time, never press buttons in answer to these calls as they might get charged for a very expensive foreign call.

So is pressing buttons the scammers new way of making money? They can either cut out the call centres altogether or keep them as a bonus for when the victim initiates the conversation.

Ann Eastman says:
2 March 2019

I receive the scam call about the ‘IP being compromised’, almost every week – sometimes twice.
There’s also ‘accident insurance’, relating to an accident that I have never had. I expect they strike lucky occasionally – calling somebody who has had one.

Lin-Lee Aspin says:
8 March 2019

Just had the IP address compromised call from 0114 272 6130, asking me to press #1 to be connected to a technician.

Hi Lin-Lee,

Did you press a button in response? If so, please can you keep an eye on your phone bill and report back here if you got charged?

If you log in to reply to my post, you will be able to find your post easily again.

DerekP says:
11 March 2019

I just received a recorded message for one of these scams.

It was from 01550357414 which I’ve flagged up on the “Who called ?” website.

At least this time, I was already too busy with other things to engage in any scam baiting.